You Should Know

1. You can apply for a new Travel Pass through the nol Pay app, Ticket Office Machines, or Ticket Vending Machines.
2. You can renew an existing Travel Pass through the RTA Website, nol Pay app, Ticket Office Machines, Ticket Vending Machines (for 7-day passes), or Mahboub Chatbot.
3. Anonymous nol card holders can only purchase a 7- day Travel Pass.
4. If the nol card expires and an active Travel Pass is loaded on it, the Travel Pass remains valid until its expiry date.
5. Red tickets can only be reloadable with a maximum of 5 daily passes.
6. The Travel Pass can only be used within Dubai.
7. If you travel outside the validity zone, regular travel fees apply.
8. If you have an active Travel Pass that's about to expire, you can purchase a new Travel Pass within the eligible period (3 or 5 days before expiry), but it will only be activated after the existing Travel Pass expires.
9. Holders of all types of Travel Passes can't refund the fees of the trip taken when RTA public transport means are for free, and this free day won't be added to the validity of their daily pass.
10. You can’t cancel the Travel Pass for Personal or Registered nol cards once they’ve been activated and used.
11. Anonymous nol cards owners can only renew their 7-day Travel Passes on nol Pay, S’hail, or in metro stations.
12. Travel Passes valid for 30, 90, or 365 days are renewable 5 days before their expiry.
13. You can only renew the same product type, for the same period.
14. Personal and Registered nol cards are eligible for 7, 30, 90 and 365-day Travel Pass products.
15. You can refund the Travel Pass balance only for Registered and Personal nol cards. The refund is calculated on a pro-rata basis, not according to the remaining days of the Travel Pass validity. The card will be blocked during process time.
16. The Travel Pass can neither be cancelled nor refunded once activated and used, unless you apply for a nol card refund.
17. You can’t refund or cancel the 7-day Travel Pass on Anonymous nol cards once it’s been activated.
18. Service charges apply to all cash refund requests.
19. You must renew the 7-day Travel Pass loaded on Anonymous nol cards 3 days before or after its expiry through the Ticket Vending Machines and Ticket Office Machines in Metro stations, or via nol Pay app and S'hail app.
20. To activate the Travel Pass, you must use your nol card within the zones covered by the Travel Pass.
21. To activate the Travel Pass, you must use your nol card in any metro gate after 45 minutes to 4 hours.

You Should Do

1. When purchasing the Travel Pass using nol Pay, you must tap and hold the card on the NFC area, after the payment is successfully completed.
2. When uploading a pass on nol card or nol red ticket, you must specify your intended area of travel because the pass will be limited to the designated area(s).

Citizens, residents, and visitors with nol card or nol red ticket

None

• Cash
• Credit or debit card
• nol card

• You can use the Travel Pass only in the Metro, Tram, and Buses, except for intercity and seasonal buses.
• You can't use nol card monthly passes for bus route 110 which operates between Al Safa Bus Terminus and Al Quoz Creative Zone. The bus is considered an intercity bus and operates with a flat rate of AED 2.