Mohammed bin Rashid launches official operations of Route 2020 Project
His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, has officially inaugurated the Route 2020 Project.
MENA Centre for Transport Excellence holds 4 remote workshops in first half of 2020
The MENA Centre for Transport Excellence, in conjunction with the Roads and Transport Authority (RTA), held four remote specialized training programms during the first half of 2020. About 36 trainees from various transport entities worldwide delivered courses
Employing female bus drivers for the first time in the region
RTA has recently recruited the first batch of three female bus drivers for deployment on the internal bus network, thus becoming the first entity in the Middle East region to take this initiative. The three female bus drivers started operation on 3rd July 2020.
Supporting ‘Invest in Knowledge’ initiative of Mohammed bin Rashid Knowledge Foundation
The step is part of efforts to nurture a digital infrastructure that enables knowledge-sharing during these exceptional circumstances forced by the Covid-19 pandemic all over the world.
Holding 36k remote meetings, handles 122k audio-video calls during Covid-19 crisis
His Excellency Mattar Mohammed Al Tayer, confirmed that RTA’s efforts to upgrade the technological infrastructure and transformation of all customer services to smart services enabled it to continue business normally during the Covid-19 crisis.
Trucks movement ban on Dubai roads back to normal
Roads and Transport Authority (RTA) and Dubai Police General HQ announced that the ban on the movement of trucks with a tare weight more than 2.5 tons would revert to the normal status, starting on Saturday 4 July, 2020.
Dubai Taxi’s remote innovation lab generates 188 ideas for service improvement
RTA’s Dubai Taxi Corporation has recently organised a Government Innovation Lab 2020 via remote communication technology in compliance with the preventive health measures in place.
Call Centre achieves 97% customer satisfaction amid Covid-19 challenges
It provided extra devices and upgraded the systems in a way that enabled the centre to make a perfect operation, which resulted in achieving an overall customer satisfaction rating as much as 97%.
RTA pilots biodiesel-powered traditional ‘Abras in partnership with ENOC
RTA’s Public Transport Agency, in collaboration with ENOC Group, embarked on a pilot to power its traditional Abras using Biodiesel5.
Opening 740-metre bridge leading to Dubai Creek Harbour
The project encompasses the improvement of Nadd Al Hamar Street - Ras Al Khor Road intersection, along with extensive improvements of Ras Al Khor Road.
Launching smart platforms for bus drivers
RTA has launched smart platforms for public bus drivers as part of an effort to automate drivers’ services, maximise their happiness, and encourage them to deliver better services to customers.
Holding 7th Dubai International Projects Management Forum via virtual platform
RTA announced the seventh edition of the DIPMF would be held remotely during 12-15 December via virtual technology under the theme ‘Mapping the Future’.
RTA, Dubai Municipality sign geospatial infrastructure service level agreement
RTA and Dubai Municipality have signed Service Level Agreement providing for enhanced cooperation in the geospatial infrastructure of Dubai
Intensive rail maintenance during national disinfection program
RTA’s Rail Agency capitalised on the recent lockdown period of the National Disinfection Programme by carrying out intensive maintenance works on the Dubai Metro network.
Completion of Al Quoz Bus Depot construction
The new facility, which complements other bus depots at Jebel Ali, Al-Khawaneej, Al Ruwayyah , Al Aweer and Al Qusais, serves buses operating on 24 routes all over Dubai.
RTA’s commercial and investment practices obtain ISO
Dubai’s Roads and Transport Authority (RTA) has obtained ISO 10014 certificate for developing a leading model of commercial and investment activities across the MENA region.
AI in taxis to curb spread of Covid-19
Such monitoring covers physical distancing and wearing of face masks onboard taxis, whether for passengers or drivers.
Hamdan bin Mohammed reviews progress of work on Dubai-Al Ain Road Improvement Project
His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Dubai Crown Prince and Chairman of The Executive Council reviewed the progress of work on the AED2 billion Dubai-Al Ain Road Improvement Project.
RTA receives its employees with firm precautions, thermal cameras, masks and gloves given away
RTA announced that preparations had been completed for employees to resume full office duty (100%) and that all precautionary health measures were in place to ensure a safe working environment under the prevailing challenges of Covid-19.
Completing 80 digital, 4th Industrial Revolution projects
His Excellency Mattar Al Tayer praised the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to launch the E-Government initiative 20 years ago.
RTA signs as member of UN Global Compact for Sustainable Development
The achievement was made following the full alignment of RTA’s sustainability reports with the UN goals that address global challenges such as poverty, inequality, climate, environmental degradation, peace, justice, human rights and the fight against corruption.
Al Tayer approves RTA Youth Council Plan 2020
His Excellency Mattar Mohammed Al Tayer, approved RTA’s Youth Council Plan 2020 built on three pillars: Empowerment, Communication and Engagement.
Inspection campaigns, continuous monitoring to implement precautionary measures at service provider centres
RTA is continuously conducting inspection campaigns to verify the compliance with the preventive health measures at service provider centres including vehicle testing and registration facilities and driving institutes.
RTA obtains membership of European transportation authority (ERTICO)
The move is part of efforts to sustain RTA’s excellence drive and envision the future of transportation and Intelligent Transportation Systems (ITS).
New generation of bus shelters at four Dubai hotspots
RTA has unleashed a new generation of bus shelters at four hotspots across the city. The shelters boast of an innovative design that had been endorsed by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai.
Mahboub reports 610% upsurge in transactions, 195% hike in chats during Covid-19
RTA announced that Mahboub Chatbot had processed 135,128 thousand chats since the outbreak of the coronavirus pandemic last March and April. The figure replicates a sharp increase from the 45,754 chats reported in the preceding two months (Jan and Feb 2020).
Customers Council provides instant responses to customer via #chatwithRTA
RTA held a remote session via Twitter under #chatwithRTA initiative. The session witnessed considerable interaction with a broad spectrum of community members.
Launching digital investment platform in 2021
It aims to offer investors a package of smart and streamlined services and showcase RTA’s investment opportunities amongst a wider spectrum of local and global businesses.
Completing a project with 13 bridges leading to Dubai Hills Mall
RTA announced the completion of all construction works in Roads and Bridges leading to Dubai Hills Mall project. The project comprises of 13 bridges extending 3700 metres in length and 11-22 metres in width, with a combined capacity of 23,500 vehicles per hour
Offering 300 distinctive 4 and 5-digit number plates in its second 2020 online auction
RTA is offering 300 distinctive number plates of 4 and 5 digits at the forthcoming 60th Online Auction, the second online auction this year. Plates on offer bear (A-H-I-J-K-L-M-N-O-P-Q-R-S-T-U) codes.
ِِAnnouncing revised service timings of public transport, happiness centres, paid parking and shared transport
Dubai’s Roads and Transport Authority has modified the service timings of public transport (metro, tram, buses, marine transport), taxis and shared transport as well as customers happiness centres, service provider centres, and paid parking zones as of Wednesday 27 May 2020.
Announcing service timings during Eid Al Fitr holiday 1441H/2020
RTA has announced the business hours of its services during the holiday of Eid Al-Fitr 1441H/2020 covering customers happiness centres, paid parking zones, public buses, metro, tram, marine transport and service provider centres (vehicle testing)
41k people including families benefit from RTA’s Ramadan initiatives
Dubai’s Roads and Transport Authority (RTA) announced that 41,210 individuals and families.
Al Tayer discusses cooperation, implications of Covid-19 with British Minister for Transport
His Excellency Mattar Al Tayer, held a meeting via video conference technology with Chris Heaton-Harris, Minister of State at the Department for Transport, UK.
RTA honours 1000 drivers under Dubai Taxi Excellence Awards
RTA has honoured 1000 taxi drivers compared to 100 at its annual Dubai Taxi Awards in 2020. The steep increase in the number of honourees reflects the brave and heroic role of taxi drivers under exceptional circumstances during Covid-19 pandemic
Dubai Taxi delivers Iftar to 4800 drivers
Dubai Tax launched two Ramadan initiatives targeting taxi drivers. This initiative reflects DTC’s appreciation of its taxi drivers working under exceptional circumstances caused by the outbreak of the coronavirus (Covid-19).
Timings of public transport services, customer happiness centres as of 20 May 2020
RTA has updated the service hours of public transport means (metro, tram buses, marine transport, taxis and shared transport) as well as customer happiness centres and centres of service providers, as of 20 May 2020.
RTA signs Metro Station Naming Rights agreement with Mashreq Bank, renames two other stations
RTA has signed an agreement granting Mashreq Bank the naming rights of the ex-Sharaf DG Metro Station. Thus, the new name of the station has become Mashreq Metro Station. The strategic location is near many of the bank’s customers and will enable Dubai Metro’s travelers to enjoy a superior digital banking experience directly at the station.
RTA runs remote online employee training platform
Thanks to modern technologies, the delivery of such training content can now enrich employee skills and knowledge of sustaining business remotely during the current lockdown witnessed by the whole world including the UAE
Dubai Tram, Marine Transport, Shared transport services to resume
RTA announce that Dubai Tram, intercity bus, marine transport (Ferry, water taxi, abras both traditional and air-conditioned), and shared transport will resume regular service as of Wednesday, 13th May 2020.
Women Committee distributes Ramadan rations to 210 female taxi drivers
The distribution was done under strict compliance with the applicable preventive measures against the spread of novel coronavirus including physical distancing.
Saving 45m gallons of water, 30m litres of fuel
Numbers released reflect that RTA’s savings amounted to 45 million gallons of water, 30 million litres of fuel, and 39 million kilowatt-hours. Results achieved can be contributed to RTA’s fifth strategic goal (Safety and Environmental Sustainability).
37% of Khawaneej Roads improvements completed
His Excellency Mattar Mohammed Al Tayer, announced that completion rate at Khawaneej Roads Improvement Project reached 37%. The project comprises the construction of three main interchanges as well as service roads extending 23 km along Khawaneej and Al Amardi Streets.
Dubai Taxi teams with LinkedIn in remote training of human resources
120 employees have benefited from the online training programmes in the platform, which has about 15,000 learning and training courses updated weekly and delivered by an array of industry experts.
Opening of footbridges at Khalid bin Al Waleed, Al Marabea' Street
RTA has opened a pedestrian bridge at Khalid bin Al Waleed Street, Bur Dubai, and another one at Al Marabea' Street, Al Quoz. RTA built these bridges to enhance pedestrian safety and streamline the link between residential communities and business outlets.
Holding first remote innovation lab to examine smart services
RTA has launched a remote innovation lab. The session discussed ways and means of applying smart technologies in serving clients. The event is held in the context of Dubai’s preventive measures to curb the global outbreak of the COVID-19.
Reactivating mobile customers’ happiness centres to deliver services via WhatsApp
RTA announced the relaunch of the mobile customers' happiness centre, adding another channel for delivering services to customers, especially senior citizens and people of determination
Opening two internal roads at Sama Al Jaddaf, Oud Al Muteena 1
RTA opened the internal roads project at Sama Al Jadaf. It connects with other main roads in the vicinity such Al Khail Road to the South, and Sheikh Rashid Road to the North, thus enabling smooth mobility in the area
Reopening customer happiness, service provider centres
RTA is reopening three customer happiness centres at Umm Al Ramoul, Deira and Al Barsha, as well as 19 service provider centres, starting from Thursday 30 April 2020.
Dubai Taxi launches self-sanitizing both for taxi drivers
The step is part of DTC’s efforts to step up measures of protecting drivers against the COVID-19 by the end of their daily jobs, which will also enhance the safety of taxi drivers and riders
Providing remote learning aid for students of low-income families
The move is part of RTA’s efforts to support the remote learning of students of those families and address their requirements during the current exceptional health circumstances engulfing the world
Processing 882k digital transactions in Q1 2020
As much as 882,428 transactions were processed through smart apps of RTA during the first quarter of this year. The figure reflects a sizable increase of almost 38% from the corresponding figure recorded during the same period last year, which amounted to 638,709 transactions.
Dubai announces unified signage on safe practices and etiquette to combat COVID-19 in public transport and other public spaces
Dubai Government has announced a unified directory of safety and etiquette signage in public transport and other public spaces aimed at raising awareness about essential health and safety procedures to combat the outbreak of COVID-19
Deploying 15 buses, 40 taxis to lift patients recovering COVID-19 and contact cases
Those vehicles are designated for the exclusive use of those cases and are not engaged in other RTA’s daily operations. The initiative is part of RTA efforts to support the first line of defence against coronavirus pandemic.
Running Ramadan initiatives in support senior Emiratis, ‘10 Million Meals’ campaign
RTA is lending support to the national campaign ’10 Million Meals’ rolled out by Her Highness Shaikha Hind bint Maktoum bin Juma Al Maktoum, in support of needy families.
e-licensing jumps by 28% in March compared to 2019 year
Licensing transactions made through Roads and Transport Authority (RTA) clocked at 254,203 in March 2020 compared to 198,895 transactions last March, reflecting a 28% increase
Dubai Taxi starts remote training of taxi drivers
DTC embarked on remote training of taxi drivers using sophisticated technologies. The step ensures the continuity of training and the delivery of services par excellence, given the prevailing health conditions.
Five of RTA leading practices get UITP acclaim
In the context of developing and managing leading practices, RTA has delivered an array of global practices that have been acclaimed by the International Association of Public Transport (UITP).
Dubai Taxi installs isolators to avoid risks of COVID-19 infection
Dubai Taxi Corporation, a subsidiary of the RTA, has launched an initiative to install isolators in its fleet of taxis as part of further preventive measures against the spread of the coronavirus (COVID-19).
Closure of Customer Happiness Centres and service providers
Roads and Transport Authority (RTA) announced the closure of all its customers happiness centres, and centres it jointly operates with Dubai Municipality and other service providers, effective from Sunday 5th April 2020 till further notice.
Free public bus rides and 50 percent discount on Dubai Taxi fares during extended sterilisation period
RTA announced its public bus services will be free of charge for individuals permitted to leave their homes during the extended two-week sterilisation period
RTA teams up with online shopping platforms to speed up delivery of orders
The initiative responds to the growing demand from UAE consumers for online shopping during the current period.
RTA closes, adjusts business hours of customer centres until April 9th, 2020
As part of the National Disinfection Programme to cope with coronavirus (COVID-19) and to further enhance the smart service offering, RTA, is closing customers happiness centres and amending the business hours of others from Wednesday 1st April to 9 April 2020
Suspension of metro, tram and marine services until 5th April during National Disinfection Programme
As part of the National Disinfection Programme jointly undertaken by the Ministry of Health and Prevention and the Ministry of Interior to sterilise all public transport means and facilities until April 5, 2020
Completing sterilisation of metro trains, trams, stations, buses and taxis
As part of the National Sterilisation Programme, (RTA) has completed the sterilisation of all 47 Dubai Metro stations, 79 metro trains, 11 tram stations and 11 Dubai Trams.
Additional measures to protect metro, bus and taxi riders
As part of precautionary measures to cope with the novel coronavirus (Covid-19), RTA announced several preventive and proactive measures to protect the health of public transport riders.
Launching asset remote system to align with metro predictive maintenance phase
RTA’s Rail Agency in has recently introduced the Remote Asset Condition Monitoring System to capture data relating to the condition of railway switches without human intervention.
Adding Virtual Reality, smart services to Salama App
RTA has added an array of smart services to Salama App including a host of interactive programmes such as the Virtual Reality (VR) technology, and games bearing traffic awareness messages
Introducing seasonal operation network of marine transit through big data
RTA is preparing for the debut of the seasonal operation network of marine transit means later this year following the completion of a project for the full automation of ticketing of marine transport modes
Dubai Taxi, Landmark sign agreement to earn Shukran points through DTC app
Dubai Taxi has signed an agreement with the Landmark Group, a leading retail and hospitality provider in the MENA region, to link DTC app with their ‘Shukran Loyalty Points Programme.’
Starting trial run of autonomous vehicle at Expo 2020 site
RTA has started the trial run of an autonomous vehicle at the site of Expo 2020 Dubai. The vehicle is used to commute individuals on a dedicated path from the main entrance to staff offices.
Launching Smart Track for testing drivers at all driving centres
RTA has launched the Smart Track for testing driver license applicants in Dubai following the success of the trial phase in several driving testing centres across Dubai
Customers Council to improve customers digital journey
Customers Council of Dubai’s Roads and Transport Authority (RTA) discussed ways and means of improving the smart services delivered to both the public and business community in Dubai
Launching pilot project offering 10 online services for vendors, investors
RTA has recently launched a unified screen for customers and investors relations management, offering 10 online services via RTA website (www.rta.ae) on a trial base.
Al Tayer approves initiatives to improve drivers and vehicles licensing services
His Excellency Mattar Mohammed Al Tayer has endorsed a package of improvements of drivers licensing and training as well as vehicle testing services
RTA issues 2.4m driver licenses till the end of 2019
Statistics released by Licensing Agency of Roads and Transport Authority (RTA) revealed that about 2.4 million driver licenses had been issued by the end of 2019.
Automating parking services for senior citizens, people of determination
RTA has fully automated several public parking services relating to senior citizens and people of determination and started offering them online via (www.rta.ae) as of March 2020.
nol Plus obtains global award in Smart City category
‘nol Plus’ initiative of Dubai’s Roads and Transport Authority (RTA) has won the Smart City category in the coveted Transport Ticketing Global Awards, UK.
Launching Phase II of Naqel service
RTA has launched Phase II of the ‘Naqel’ service branded as Naqel 2 online via (www.rta.ae). The system fully automates all processes starting from the registration of limo and buses, along with drivers
Salik registration now becomes paperless
RTA has discontinued Salik forms at the time of buying Salik tags. Alternatively, clients are urged to register and activate Salik tags either through Salik portal (www.salik.gov.ae) or Smart Salik App.
Al Tayer honours 20 RTA female employees to mark International Women's Day
His Excellency Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of Roads and Transport Authority (RTA), stated that Women in the UAE were privileged by the immense patronage of His Highness Sheikh Khalifa bin Zayed Al Nahyan President of the UAE
RTA awards contract to upgrade Falcon Junction Project
In implementation of the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to improve Al Shandagha Roads Corridor to cope with the sustained urbanisation of the locality
Concluding of 3rd Emirati-French Business Summit
The summit, which was held in RTA Head Office, attracted about 220 senior executives and leaders of public and private entities in Dubai and France.
Launching Innovation Accelerators Programme for RTA employees
RTA has launched its Innovation Accelerators programme for the employees in collaboration with the Global Innovation Management Institute (GIMI). The step is part of RTA’s endeavours to drive innovation among employees in various capacities
Predictive maintenance of marine transit modes
The step is part of RTA’s commitment to delivering premium and reliable services to marine transport riders and conforms to RTA’s vision of providing safe and smooth transport for all.
Al Tayer opens 3rd Emirati-French Business Summit engaging 45 French firms
His Excellency Mattar Mohammed Al Tayer, opened the 3rd Emirati-French Business Engagement Summit held under the theme: ‘The Future of Mobility and Innovation,’ staged by RTA in collaboration with the French Business Council in Dubai.
Customers Council reviews need of right-of-way permit users, NOCs
The gathering was held as part of RTA’s strategy to screen the needs, ideas and suggestions of customers in line with RTA’s strategic goal: People Happiness.
Launching Bus On-Demand service in several Dubai areas
RTA has recently started the formal operation of the Bus On-Demand service at several Dubai localities including Al Barsha 1, Dubai Internet City, International City, The Greens, and the Dubai Silicon Oasis
Endorsing the first and last-mile strategy to link with public transport network
The Board of Executive Directors of RTA endorsed a ‘First and Last-Mile’ Strategy in a meeting chaired by His Excellency Mattar Mohammed Al Tayer, the strategy advocates a healthy and active lifestyle by offering multiple mobility options integrating with mainstream public transport network
RTA inks MoU with American University in Dubai to boost academic research
RTA has signed a Memorandum of Understanding (MoU) with the American University in Dubai (AUD) to enhance academic cooperation.
90 premium plates of 2, 3, 4, and 5 digits up for grabs in RTA’s open auction
RTA is offering 90 fancy plates of two, three, four and five digits in its forthcoming 104th Open Auction. Plates on offer bear code (C-E-H-I-J-K-L-M-N-O-P-Q-R-S-T-U-V-W and Z). Registration of bidders starts on Sunday 8 March 2020.
Signing cooperation agreement with BeemCar Ltd to develop Sky Pods
His Excellency Mattar Mohammed Al Tayer, Director-General and Chairman of the Board of Executive Directors of Roads and Transport Authority (RTA); and His Excellency Chris Heaton-Harris, Minister of State at the Department for Transport, UK, witnessed the signing of a cooperation agreement between RTA and BeemCar Ltd;
Running real-time updates of bus timetables on Google Maps
RTA has started to run real-time updates of bus timetables on Google Maps in collaboration with Google Inc. As such, Dubai has become the first city in the Middle East to use open data in public transport at par with 100 smart cities across the globe
Training 14 Emirati students on engineering fields
The training was conducted as part of RTA’s practical training programme launched in 2008 to offer Emirati students exposure to practical skills in fields relevant to RTA
16 leading employees obtain certification in innovation management
The certification follows their completion of a two-day training course conducted as part of RTA’s efforts to boost innovation drive and realise strategic objectives
RTA and Careem launch bike sharing service
RTA and Careem officially launched the first-of-its-kind bike sharing service in the region, providing 780 pedal assisted bikes over 78 stations across Dubai under the project’s phase 1.
Premium initiatives rolled out to mark ‘UAE Innovation Month’
RTA has unveiled a plethora of innovative initiatives to mark the UAE Innovation Month; which ends on February 29th. Events of the month are held across the seven Emirates under the theme 'The 50-Year Challenge'
Cracks down on outlawed selling of nol cards, fare evasion
RTA has carried an inspection campaign on activities relating to public transport services in collaboration with Jebel Ali Industrial Area Police Station and Dubai Investment Park
Urban Mobility highlights MENA Transport Congress & Exhibition 2020
Hosted by RTA, the upcoming MENA Transport Congress & Exhibition (13-15 April 2020) in Dubai promises to be a flagship event for the public transport industry worldwide.