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Press Releases

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Dubai Taxi installs isolators to avoid risks of COVID-19 infection

Dubai Taxi Corporation, a subsidiary of the RTA, has launched an initiative to install isolators in its fleet of taxis as part of further preventive measures against the spread of the coronavirus (COVID-19).

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Closure of Customer Happiness Centres and service providers

Roads and Transport Authority (RTA) announced the closure of all its customers happiness centres, and centres it jointly operates with Dubai Municipality and other service providers, effective from Sunday 5th April 2020 till further notice.

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Free public bus rides and 50 percent discount on Dubai Taxi fares during extended sterilisation period

RTA announced its public bus services will be free of charge for individuals permitted to leave their homes during the extended two-week sterilisation period

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RTA teams up with online shopping platforms to speed up delivery of orders

The initiative responds to the growing demand from UAE consumers for online shopping during the current period.

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RTA closes, adjusts business hours of customer centres until April 9th, 2020

As part of the National Disinfection Programme to cope with coronavirus (COVID-19) and to further enhance the smart service offering, RTA, is closing customers happiness centres and amending the business hours of others from Wednesday 1st April to 9 April 2020

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Suspension of metro, tram and marine services until 5th April during National Disinfection Programme

As part of the National Disinfection Programme jointly undertaken by the Ministry of Health and Prevention and the Ministry of Interior to sterilise all public transport means and facilities until April 5, 2020

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Completing sterilisation of metro trains, trams, stations, buses and taxis

As part of the National Sterilisation Programme, (RTA) has completed the sterilisation of all 47 Dubai Metro stations, 79 metro trains, 11 tram stations and 11 Dubai Trams.

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Additional measures to protect metro, bus and taxi riders

As part of precautionary measures to cope with the novel coronavirus (Covid-19), RTA announced several preventive and proactive measures to protect the health of public transport riders.

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Launching asset remote system to align with metro predictive maintenance phase

RTA’s Rail Agency in has recently introduced the Remote Asset Condition Monitoring System to capture data relating to the condition of railway switches without human intervention.

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Adding Virtual Reality, smart services to Salama App

RTA has added an array of smart services to Salama App including a host of interactive programmes such as the Virtual Reality (VR) technology, and games bearing traffic awareness messages

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Introducing seasonal operation network of marine transit through big data

RTA is preparing for the debut of the seasonal operation network of marine transit means later this year following the completion of a project for the full automation of ticketing of marine transport modes

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Dubai Taxi, Landmark sign agreement to earn Shukran points through DTC app

Dubai Taxi has signed an agreement with the Landmark Group, a leading retail and hospitality provider in the MENA region, to link DTC app with their ‘Shukran Loyalty Points Programme.’

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Starting trial run of autonomous vehicle at Expo 2020 site

RTA has started the trial run of an autonomous vehicle at the site of Expo 2020 Dubai. The vehicle is used to commute individuals on a dedicated path from the main entrance to staff offices.

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Launching Smart Track for testing drivers at all driving centres

RTA has launched the Smart Track for testing driver license applicants in Dubai following the success of the trial phase in several driving testing centres across Dubai

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Customers Council to improve customers digital journey

Customers Council of Dubai’s Roads and Transport Authority (RTA) discussed ways and means of improving the smart services delivered to both the public and business community in Dubai

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Launching pilot project offering 10 online services for vendors, investors

RTA has recently launched a unified screen for customers and investors relations management, offering 10 online services via RTA website (www.rta.ae) on a trial base.

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Al Tayer approves initiatives to improve drivers and vehicles licensing services

His Excellency Mattar Mohammed Al Tayer has endorsed a package of improvements of drivers licensing and training as well as vehicle testing services

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RTA issues 2.4m driver licenses till the end of 2019

Statistics released by Licensing Agency of Roads and Transport Authority (RTA) revealed that about 2.4 million driver licenses had been issued by the end of 2019.

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Automating parking services for senior citizens, people of determination

RTA has fully automated several public parking services relating to senior citizens and people of determination and started offering them online via (www.rta.ae) as of March 2020.

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nol Plus obtains global award in Smart City category

‘nol Plus’ initiative of Dubai’s Roads and Transport Authority (RTA) has won the Smart City category in the coveted Transport Ticketing Global Awards, UK.

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Launching Phase II of Naqel service

RTA has launched Phase II of the ‘Naqel’ service branded as Naqel 2 online via (www.rta.ae). The system fully automates all processes starting from the registration of limo and buses, along with drivers

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Salik registration now becomes paperless

RTA has discontinued Salik forms at the time of buying Salik tags. Alternatively, clients are urged to register and activate Salik tags either through Salik portal (www.salik.gov.ae) or Smart Salik App.

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Al Tayer honours 20 RTA female employees to mark International Women's Day

His Excellency Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of Roads and Transport Authority (RTA), stated that Women in the UAE were privileged by the immense patronage of His Highness Sheikh Khalifa bin Zayed Al Nahyan President of the UAE

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RTA awards contract to upgrade Falcon Junction Project

In implementation of the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to improve Al Shandagha Roads Corridor to cope with the sustained urbanisation of the locality

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Concluding of 3rd Emirati-French Business Summit

The summit, which was held in RTA Head Office, attracted about 220 senior executives and leaders of public and private entities in Dubai and France.

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Launching Innovation Accelerators Programme for RTA employees

RTA has launched its Innovation Accelerators programme for the employees in collaboration with the Global Innovation Management Institute (GIMI). The step is part of RTA’s endeavours to drive innovation among employees in various capacities

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Predictive maintenance of marine transit modes

The step is part of RTA’s commitment to delivering premium and reliable services to marine transport riders and conforms to RTA’s vision of providing safe and smooth transport for all.

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Al Tayer opens 3rd Emirati-French Business Summit engaging 45 French firms

His Excellency Mattar Mohammed Al Tayer, opened the 3rd Emirati-French Business Engagement Summit held under the theme: ‘The Future of Mobility and Innovation,’ staged by RTA in collaboration with the French Business Council in Dubai.

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Customers Council reviews need of right-of-way permit users, NOCs

The gathering was held as part of RTA’s strategy to screen the needs, ideas and suggestions of customers in line with RTA’s strategic goal: People Happiness.

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Launching Bus On-Demand service in several Dubai areas

RTA has recently started the formal operation of the Bus On-Demand service at several Dubai localities including Al Barsha 1, Dubai Internet City, International City, The Greens, and the Dubai Silicon Oasis

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Endorsing the first and last-mile strategy to link with public transport network

The Board of Executive Directors of RTA endorsed a ‘First and Last-Mile’ Strategy in a meeting chaired by His Excellency Mattar Mohammed Al Tayer, the strategy advocates a healthy and active lifestyle by offering multiple mobility options integrating with mainstream public transport network

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RTA inks MoU with American University in Dubai to boost academic research

RTA has signed a Memorandum of Understanding (MoU) with the American University in Dubai (AUD) to enhance academic cooperation.

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90 premium plates of 2, 3, 4, and 5 digits up for grabs in RTA’s open auction

RTA is offering 90 fancy plates of two, three, four and five digits in its forthcoming 104th Open Auction. Plates on offer bear code (C-E-H-I-J-K-L-M-N-O-P-Q-R-S-T-U-V-W and Z). Registration of bidders starts on Sunday 8 March 2020.

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Signing cooperation agreement with BeemCar Ltd to develop Sky Pods

His Excellency Mattar Mohammed Al Tayer, Director-General and Chairman of the Board of Executive Directors of Roads and Transport Authority (RTA); and His Excellency Chris Heaton-Harris, Minister of State at the Department for Transport, UK, witnessed the signing of a cooperation agreement between RTA and BeemCar Ltd;

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Running real-time updates of bus timetables on Google Maps

RTA has started to run real-time updates of bus timetables on Google Maps in collaboration with Google Inc. As such, Dubai has become the first city in the Middle East to use open data in public transport at par with 100 smart cities across the globe

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Training 14 Emirati students on engineering fields

The training was conducted as part of RTA’s practical training programme launched in 2008 to offer Emirati students exposure to practical skills in fields relevant to RTA

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16 leading employees obtain certification in innovation management

The certification follows their completion of a two-day training course conducted as part of RTA’s efforts to boost innovation drive and realise strategic objectives

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RTA and Careem launch bike sharing service

RTA and Careem officially launched the first-of-its-kind bike sharing service in the region, providing 780 pedal assisted bikes over 78 stations across Dubai under the project’s phase 1.

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Premium initiatives rolled out to mark ‘UAE Innovation Month’

RTA has unveiled a plethora of innovative initiatives to mark the UAE Innovation Month; which ends on February 29th. Events of the month are held across the seven Emirates under the theme 'The 50-Year Challenge'

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Cracks down on outlawed selling of nol cards, fare evasion

RTA has carried an inspection campaign on activities relating to public transport services in collaboration with Jebel Ali Industrial Area Police Station and Dubai Investment Park

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Urban Mobility highlights MENA Transport Congress & Exhibition 2020

Hosted by RTA, the upcoming MENA Transport Congress & Exhibition (13-15 April 2020) in Dubai promises to be a flagship event for the public transport industry worldwide.

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Dubai Taxi Corporation, American University of Sharjah to boost academic cooperation

Dubai Taxi Corporation (DTC) at Roads and Transport Authority (RTA) and the American University of Sharjah (AUS) are set to boost their cooperation in academic and research fields of relevance.

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Briefing members of National Experts Program on Enterprise Control Centre

The EC3 is considered one of the biggest and most advanced traffic control centres worldwide in terms of technologies used and the control of multimodal transport systems

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Infrastructure, Citizens Services Pillars’ Commissioners explore setting up 12 residential councils

The meeting looked into the standards of selecting locations for councils; which are required to be close to main roads, mosques, public amenities or densely populated areas.

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Opening of the last two phases of roads leading to Expo

Construction works under these two phases included a flyover linking Sheikh Mohammed bin Zayed Road and Expo Road as well as two flyovers on Sheikh Mohammed bin Zayed Road to ensure a smooth traffic flow to and from the site of Expo

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‘Happiness of People of Determination’ added to categories of RTA Scientific Research Award

A new category for the happiness of people of determination has been added to the forthcoming edition of the Scientific Research Award of RTA

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Briefing TRANSCO on inventory management practices

The step is part of RTA’s strategy to share knowledge and expertise with government, semi-government and private entities

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Starting trial run of dynamic charging of electric vehicles and buses using magnetic resonance technology in DSO

RTA has launched the test-run of the dynamic wireless charging of electric vehicles and buses in motion using the Shaped Magnetic Field In Resonance (SMFIR) technology in Dubai Silicon Oasis.

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Converting 4377 driver licenses from auto to manual transmission

Dubai’s Roads and Transport Authority (RTA) has responded to requests of 4377 motorists applying to swap their automatic driving licenses for manual ones.

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Boost Dubai economy through enhanced PPPs

RTA reiterated its unwavering commitment to boosting the Public-Private Partnership (PPP) based on the vision of wise leadership aiming to support the partnership between the public and private sectors and make Dubai the capital of the global economy at the regional level

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Brand Dubai partners with RTA to create new art experiences in city’s parking spaces

Brand Dubai, the creative arm of the Government of Dubai Media Office, announced that it is partnering with the RTA to launch a project to creatively revitalise parking spaces in key areas of Dubai.

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594m riders used public transport, shared mobility and taxis in 2019

The number of riders using public transport and shared mobility means in Dubai has clocked 594 million riders in 2019; reflecting an increase over the ridership recorded by the end of 2018; which was 589 million.

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Chat Bot to deliver smart Salik services

Roads and Transport Authority (RTA) has launched a new smart channel entitled: Salik Virtual Assistant to deliver Salik services through Chat Bot via Salik portal www.salik.gov.ae.

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Digitisation of RTA projects achieves 87% of Smart Dubai targets

The digitisation of Roads and Transport Authority (RTA) services has clocked 87% of Smart Dubai targets aimed at achieving 100% Digitisation of Dubai Government entities by 2021.

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Using big data to analyse customer reviews, needs

RTA intends to use big data received through Customers Relations Management (CRM) system, Call Centre (8009090), website and digital media in screening customers’ reviews and trends related to RTA services on offer.

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RTA obtains 10 global certificates in innovation

RTA has obtained 4 certificates from ISO and 6 others from the European Committee for Standardisation (CEN/TS) in the management of innovation, knowledge, partnerships and research. 

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Enacting legislation for trial runs of autonomous vehicles

Dubai’s Roads and Transport Authority (RTA) has unveiled legislation enacted to streamline the trial runs of autonomous vehicles in implementation of Resolution No (3) of the Executive Council Regulating Test Runs of Autonomous Vehicles in Dubai.

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Dubai Taxi reviews 57 ideas to improve services

DTC at RTA held a brainstorming session for its staff at Marina Plaza, Dubai that aimed at increasing and widening the scope of revenues and reduce the mobility costs of using taxis in 2020.  The session was opened by Dr. Yousef Al Ali, CEO of DTC.

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Completion rate of bridges to Deira Islands hits 75%

His Excellency Mattar Mohammed Al Tayer, Director-General and Chairman of the Board of Executive Directors of Roads and Transport Authority (RTA), announced that the construction progress on the bridges leading to the entrance of Deira Islands has reached 75%.

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شعار (إكسبو 2020) على لوحات أرقام المركبات

RTA has launched an initiative enabling clients to fit their vehicles’ plates numbers with the logo of Expo 2020; the biggest event in Dubai and the UAE, as of 2nd February 2020.

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300 catchy number plates through the first online auction in 2020

RTA is offering 300 distinctive number plates of 4 and 5 digits at the forthcoming 59th Online Auction, the first in 2020. Plates on offer at this auction bear (A-B-I-J-K-L-M-N-O-P-Q-R-S-T-U) codes.

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Metro Red Line service timings to change on 7 Fridays in Jan, Feb and March 2020

On these dates, the metro service on the Red Line will start at 02:00 pm and continue up to 01:00 am (of the following day). Metro timing will revert to normal operational hours on 14th March 2020.

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Renaming Al Mustaqbal and Happiness Streets in Dubai

Under the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, the RTA announced that it has renamed the Happiness Street and Al Mustaqbal Street in Dubai.

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Getting ready for eParking tickets debut

RTA is readying for the launch of the eParking tickets.The project comes with upgraded parking metres fitted with interactive touch screens enabling users to enter vehicle details and have eParking tickets issued

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Offering employees virtual assistants powered by AI technology

The Smart Services Department developed the system in collaboration with the Human Resources and Development Department at Corporate Administrative Support Services Sector, RTA

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Soft Mobility Project to cover 3 Dubai areas

His Excellency Mattar Mohammed Al Tayer announced that the initial phase of Dubai Master Plan for ‘Soft Mobility’ would be completed March 2020. He revealed that this phase covered three residential districts namely Karama, Mankhool, and Al Qusais 1.

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Obtaining ISO in training passenger transport drivers

RTA has obtained ISO 21001:2018 Certificate in Management Systems for Educational Organizations in recognition of RTA’s training passenger transport drivers. The achievement ranks RTA as the first government entity to obtain this certification in the field of transport

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Starting regulating road transport, car rental activities in Dubai

RTA has issued the Administrative Decision No. 706 of 2019 in implementation of the Executive Council’s Resolution No. 47 of 2017 for regulating road transport and car rental activities in Dubai

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Al Tayer opens vehicle testing and registration centre at Al Mamzar

His Excellency Mattar Mohammed Al Tayer opened AG Cars Testing and Registration Centre at Al Mamzar, Dubai. The sprawling facility spans an area of about 54 thousand square feet and provides vehicle testing and registration services to a densely populated area

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Opening traffic diversion at Ibn Battuta junction, Discovery Gardens

RTA will open on Friday 24th January 2020 a traffic diversion at the intersection of Ibn Battuta Street at Discovery Gardens in Dubai. The diversion is dictated to works related to Route 2020 for extending Dubai Metro line to Expo site

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RTA honours strategic partners, media

RTA has honoured strategic partners comprising ministries, public entities and media organisations in recognition of their contributions to the successes of RTA, and the realisation of Dubai Government vision.

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New services and updates on smart apps

RTA has launched several services and carried out extensive improvements on smart apps to facilitate transaction processing, save the hassles of physical movement, and ease the delivery of services online

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Statement of Al Tayer about RTA being among the 3 best performing entities Dubai Government Customer Happiness Index 2019

His Excellency Mattar Mohammed Al Tayer, was delighted with RTA being announced second in the Dubai Government Customers Happiness Index 2019

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Completing phase 1 of retrofitting its facilities, services for People of Determination

RTA has accomplished the initial phase of bringing its premises and facilities in conformity with the Dubai Universal Design Code for People of Determination.

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RTA raises staff awareness about cardiac emergencies

RTA in collaboration with Dubai Police General HQ, has held an awareness workshop about First Aid of Emergency Cardiac Cases. About 341 employees, including 147 citizens, took part in the event, which aimed to raise employees’ health education and equip them with the skills of handling such emergencies.

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Adding five new abras to boost marine transport network

RTA has deployed five traditional abras to enhance water transport network on Dubai Creek and Marina. The step is part of ongoing efforts to improve services on offer to public transport users and bring happiness to people

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Parking fees payable through RTA app can earn users loyalty points on nol Plus

Dubai’s Roads and Transport Authority (RTA) announces that drivers or motorists can now earn loyalty points on nol Plus by paying parking fees through RTA Dubai app

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Dubai Taxi concludes 305 contracts of ‘My Driver’ service

Dubai Taxi has completed 305 contracts with individuals, parents and private firms on daily, weekly or monthly basis, whereby a professional driver is deployed by DTC to drive client-owned vehicles.

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Enable app users to propose new bus routes

RTA enabled the public to design and propose new bus routes via RTA Dubai smart app. The initiative aims to engage the public in the integration of the public transport network in the emirate

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RTA wins American’s RIMS Global Enterprise Risk Management Award

RTA has won RIMS Global ERM Award of Distinction Honorable Mention 2019. Granted by the American Risk Management Society (RIMS), the award illustrates the maturity level achieved by RTA in the vital field of Enterprise Risk Management (ERM)

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Starting a trial-run of drones in inspecting Dubai Metro tunnels

His Excellency Mattar Mohammed Al Tayer, revealed RTA’s intention to start a trial-run of drones in inspecting Dubai Metro tunnels extending 14 km on both the Red and Green Lines. Using drones enables a precise and fast inspection of the condition of assets

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2M journeys planned through S’hail app

S’hail app performed about 1.9 million planned journeys for public transport users from the time of launch in March 2017 up to the end of December 2019. The app recorded about 313,695 downloads and witnessed the offering of five new innovative services.

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Complete migration of taxi bookings services to Hala comes into effect

Customers are a step closer to enjoying a completely seamless digital booking experience, as Dubai’s RTA Taxi Booking and Dispatch services fully transition to Hala (Dubai Taxi) e-hailing on 15 January 2020

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Briefing Austrian delegation on drivers testing practices

RTA has briefed a visiting delegation from Austria on the top global practices adopted by RTA in the training and qualification of drivers as well as the licensing of driving institutes in Dubai.

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Announcing findings of 6th Dubai International Projects Management Forum

RTA has unveiled the findings of the 6th Dubai International Projects Management Forum (DIPMF) (7-10 December 2019). Held under the theme Cultural Diversity, the event was privileged by the patronage of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Dubai Crown Prince, Chairman of the Executive Council

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Traffic awareness fair for university students in Academic City

RTA has held a two-day traffic awareness fair at the Dubai Academic City. More than 1500 students from 15 universities in Dubai attended the event, which focused on factors causing traffic accidents and how to avoid them

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Inviting business community to submit proposals for ‘Union 71’ and Deira Plaza projects

RTA called upon the business community locally, regionally and internationally to submit proposals for the development of a multi usage Transit-Oriented Development (TOD) project above the Union Metro Station based on public-private partnership (PPP)

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Dubai taxi lifts one billion riders in 25 years: Al Tayer

His Excellency Mattar Mohammed Al Tayer, evealed that the number of journeys made by Dubai Taxis from the start of operation in 1995 to December 2019 clocked 682 million journeys, lifting more than one billion riders

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Annual gathering to review the progress of students on scholarship programme

Dubai’s Roads and Transport Authority organized the annual gathering of students on RTA’s local scholarships programme. The event was held in the context of RTA’s follow-up and guide affiliates, besides responding to their needs.

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Briefing Ministry of Interior on best practices of testing drivers

Dubai’s Roads and Transport Authority (RTA) has briefed a delegation from the Ministry of Interior about the top global practices of testing drivers carried out in cooperation with driving centres in Dubai.

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2.1 million riders on the New Year's Eve 2020

RTA announced that the number of riders of mass transportation during the celebration of New Year's 2020 reached 2,126,417, showing an increase of 3.6% of the total number of commuters for the same period last year

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109th Customers Council reviews proposals for improving public bus service

The 109th session of Customers Council, Roads and Transport Authority (RTA), was devoted to studying proposals and feedback of public bus riders in Dubai.

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Brainstorming sessions ponder the use of ‘Big Data’ to leverage public transport network

RTA has held a series of brainstorming sessions focused on the use of Big Data to improve the public transport network. These efforts are part of RTA’s ongoing efforts to realise its vision of Safe and Smooth Transport for All

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Announcing service timings during New Year’s Eve and Holiday

RTA has modified the timing of its services during the eve and New Year 2020 holiday. The new timings cover services of customer’s happiness centres, paid parking zones, public buses, metro, tram, marine transport, driving schools and testing and registration centres

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Opening of Al Qudra-Lehbab Roads Interchange Development Project

RTA opens Al Qudra-Lehbab Roads Interchange Development Project. Works covered building a flyover providing free traffic in all directions and improving the traffic flow on both Al Qudra and Lehbab Roads

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RTA wins UK’s Green Apple Award for Best Environmental Practice

RTA has won the Green Apple Award for Environmental Best Practice in the Middle East. The award was presented in a ceremony held recently by The Green Organisation in London, UK

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RTA wins IQPC’s Best Call Centre award

RTA has won the Best Government Call Centre award presented by the New York, USA based IQPC INTERNATIONAL. The awarding took place during Middle East Customer Experience Excellence Week, recently held Dubai

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Al Tayer honours 37 long-serving employees

His Excellency Mattar Al-Tayer, has honoured 37 employees in recognition of their long years in serving Dubai Government. The ceremony has taken place at the Al Wasl Auditorium in the presence of several CEOs, Directors and employees of RTA

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Government HR Awards in Talents Management

RTA has won the ‘Excellence in Talent Management Award’ in the coveted GCC GOV HR Awards on the sidelines of the prestigious 7th Annual GOV HR Summit that took place at Rixos Saadiyat Island Hotel, Abu Dhabi

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