Manage nol Card
Apply for a Personal nol card (blue card) or register your Silver or Gold card to access all nol services. You can replace or renew your card, top up the balance, add or renew a Travel Pass, or purchase a Red Ticket or an Anonymous nol card. The Personal nol card offers the same features as the Silver and Gold cards, with category-based concessions for Adults, Senior Emiratis and Residents, People of Determination, and Students. You can also manage your family members' cards by linking them to your account.
Select the service you want
Output
Silver/Gold Registered nol card, valid for 5 years
Ways to Apply
Website
- Website
- RTA Smart Apps
Channels
Steps
- Log in using your UAE Pass or RTA Account.
- Authorise RTA website to access your full information (full name, phone number, email address, and date of birth) through the UAE Pass.
- Click Manage nol Card on the dashboard and then Register Existing Silver/Gold nol Card .
- Review your personal details from the UAE Pass (primary mobile number, email address, first and last name, date of birth).
- Enter your nol tag ID number and confirm it.
- Review the details.
- Pay the fees.
- Receive confirmation through SMS.
- Receive the PIN by SMS once the registration is approved.
- After receiving the registration SMS, wait 45 minutes to 4 hours, then activate the card by using it in the nol Pay app, S’hail app (NFC), or at the Metro gates (check-in and check-out) to change the status from anonymous to registered.
Service Time
Within 24 hours
Channels
- nol Pay ( Apple Store , Android , Huawei )
- S'hail ( Apple Store , Android , Huawei )
Steps
- Log in to your account using your UAE Pass.
- Select Register your Existing Silver/Gold Card .
- Authorise nol Pay to access your full information (name, phone number, email address, and date of birth) through the UAE Pass.
- Tap the existing Silver/Gold Card on the back of the phone with NFC feature.
- Confirm all personal information (nol tag ID, phone number, full name, and email address).
- Pay the fees.
- Submit the application.
- The anonymous card is successfully registered.
Service Time
Within 24 hours
Important to Know
You Should Know
- Silver or Gold Anonymous cards can be registered without any specific category or concession.
- The nol card registration fee is non-refundable and non-transferable.
- You can have up to 5 Registered nol cards.
- Registered nol cards include all standard features such as a secure balance, up to AED 5,000 top-up, and the ability to load 1 Travel Pass (30, 90, or 365 days) at a time. These cards don’t offer travel fees discounts and must include your photo.
- Anonymous Silver or Gold cards that are lost, stolen, faulty, or damaged can't be registered.
- You can track your card using Mahboub chatbot, through the following steps:
- Type "Track shipment" in the chat box.
- Provide the track shipment number (AWB).
- View the tracking details (AWB, shipment type (nol card etc.), status, tracking history).
Eligible Categories
Citizens and residents with an anonymous nol card
Service Requirements
None
Fees
- Register existing anonymous nol card (Silver and Gold): AED 30
Payment Methods
- Credit or debit card
Terms and Conditions
- The nol card is intended for use only by its owner. Any misuse, such as allowing another person to use the card or using an expired or invalid card, is subject to penalties in accordance with RTA regulations.
- Blocked cards can't be reactivated.
- Unaccompanied minor policy:
- Below 8 years old: Not recommended to use public transport (metro, tram, buses, and marine transportation) unless accompanied by adults.
- Between 8 and 11 years old: The permit must be issued by one of the parents to allow the child to travel alone (with the exception of intercity buses).
- 12 years old and above: Allowed to use public transport without being accompanied by an adult.
- Children under the age of 5 don't need a nol card and can use Dubai Metro, Tram, and Bus for free.
FAQs
- Q : Can I use the personal nol card of another person?
- A : No, the card can only be used by its owner.
- Q : What's the difference between a personal nol card and a registered nol card?
- A : A personal nol card is a blue card issued in your name, with your photo and name printed on it. It's linked to your Emirates ID and offers the option to choose from specific categories such as Adults, Students, Senior Emiratis and Residents, and People of Determination, each providing targeted fare benefits. The fees of a personal nol card is AED 70.
- Q : What’s the procedure if I want to activate the Silver/Gold nol card registration?
- A : You receive an SMS once the registration is approved. You must then use the card with the nol Pay app or at the Metro gates (check-in and check-out) to activate the card and change its status from anonymous to registered.
- Q : What's the PIN code used for?
- A : The PIN code is useful for security purposes when applying for a refund through online channels.
- Q :What are the features of the Personal and Registered nol Cards? Do they offer discounts?
- A : The Personal and Registered nol cards don't offer travel discounts. However, they provide several valuable features, including:
- A top-up limit of up to AED 5,000.
- Ability to download Travel Passes for 30, 90, or 365 days (one at a time).
- A secure card balance in case of loss or theft, with the option to request a refund online using the customer’s PIN code.
- Usability across all RTA public transport services and for purchases at certain retail outlets.
- A : The Personal and Registered nol cards don't offer travel discounts. However, they provide several valuable features, including:
Updated on: 23-December-2025