Manage nol Card
Apply for a Personal nol card (blue card) or register your Silver or Gold card to access all nol services. You can replace or renew your card, top up the balance, add or renew a Travel Pass, or purchase a Red Ticket or an Anonymous nol card. The Personal nol card offers the same features as the Silver and Gold cards, with category-based concessions for Adults, Senior Emiratis and Residents, People of Determination, and Students.
Select the service you want
Output
Personal nol card, valid for 5 years. The concessions are valid for 1 year and renewable if you're still eligible and want to keep benefiting from them
Ways to Apply
Website
- Website
- RTA Smart Apps
Channels
Steps
- Log in using your UAE Pass or RTA Account. If you use your UAE Pass, authorise RTA website to access your full information (full name, phone number, email address, and date of birth).
- Click Manage nol Card in the dashboard.
- Go to Apply for a Personal nol Card page.
- Review the personal details from your UAE Pass (primary mobile number, email address, first and last name, date of birth).
- Select Apply for Self or on Behalf (available only for Students, Senior Citizens and Residents, resident People of Determination, and the applicant must be the official family guardian) on the card details page. Select Category and Travel Class , and the card design, then click Next .
- If you select On Behalf , enter the Emirates ID number of the person for whom you're applying and select Category and Travel Class .
- If you're a student, you can apply for an International Student Identity Card (ISIC) and select the educational institution from the drop-down menu.
- Supporting documents (such as a letter from the educational institution, a Sanad card, or a Tourist Sanad card) are automatically retrieved from KHDA and CDA. Otherwise, upload the documents manually.
- Tourist People of Determination must obtain a Sanad Tourist card before applying for a Personal nol card. The Sanad Tourist card can be requested through the Dubai Now app.
- Enter the delivery details (emirate, area, street, home/apartment number).
- Review and confirm the application.
- If the application is approved, pay the fees (this service is free for POD residents and POD tourists).
- If the documents are uploaded manually, the application is reviewed within 2 working days and you receive an SMS and email with a link to pay on RTA website once verified.
- Receive the application reference number through SMS and email.
- Receive an SMS and a WhatsApp message with the delivery details within 2 working days after completing payment for automatically approved applications, and within 4 working days after completing payment for applications requiring verification, or from the approval date for People of Determination (POD) cards. You must respond promptly to the delivery representative message to confirm delivery time and location.
Service Time
Within 4 working days from successful payment/approval for POD
Channels
- nol Pay ( Apple Store , Android , Huawei )
Steps
To request a new Personal nol card
- Log in to your account using your UAE Pass.
- Select Apply for a Personal nol Card.
- Authorise nol Pay to access your full information (name, phone number, email address, and date of birth) through your UAE Pass.
- Select Myself .
- Enter the following information:
- Card type
- Travel Pass
- Customer segment
- Card design
- Delivery address.
- Confirm all the details and submit the application.
- Receive the application reference number through SMS and email.
- Receive updates through SMS on your application and card status throughout the process.
- If the documents are retrieved from KHDA, the application is automatically approved for the following categories: Adults, Students, People of Determination (residents and tourists), Senior Emiratis and Residents.
- Pay the fees by credit or debit card.
- If you select the physical card, you'll receive it within 2 working days of successful payment. If you select the digital card, you can download it within 2 working days of successful payment. The response might take up to 4 working days after completing payment for applications requiring verification, or from the approval date for People of Determination (POD) cards (residents and tourists). You must respond promptly to the delivery representative message to confirm delivery time and location.
To request a new Personal card on behalf of someone else
- Log in to your account using your UAE Pass.
- Select Apply for a Personal nol Card.
- Authorise nol Pay to access your full information (name, phone number, email address, and date of birth) through your UAE Pass.
- Select Someone Else .
- Enter the other person's Emirates ID number to verify guardianship.
- Enter the following information:
- Card type
- Travel Pass
- Customer segment
- Card design
- Delivery address.
- Confirm all the details and submit the application.
- Receive the application reference number through SMS and email.
- Receive updates through SMS on your application and card status throughout the process.
- If the documents are retrieved from KHDA, the application is automatically approved for the following categories: Adults, Students, People of Determination (residents and tourists), Senior Emiratis and Residents.
- Pay the fees by credit or debit card.
- If you select the physical card, you'll receive it within 2 working days of successful payment. If you select the digital card, you can download it within 2 working days of successful payment. The response might take up to 4 working days after completing payment for applications requiring verification, or from the approval date for People of Determination (POD) cards (residents and tourists). You must respond promptly to the delivery representative message to confirm delivery time and location.
Students Card (ISIC)
- Log in to your account using your UAE Pass.
- Select Apply for a Personal nol Card.
- Authorise nol Pay to access your full information (name, phone number, email address, and date of birth) through your UAE Pass.
- Enter the following information:
- Card type
- Travel Pass
- Customer segment
- Card design
- Delivery address.
- Confirm all the details and submit the application.
- Receive the application reference number through SMS and email.
- Receive updates on your application and card status throughout the process by SMS.
- Once the application is approved, go to the application and click the order details.
- Pay the fees.
- If you select the physical card, you receive it within 4 working days of successful payment. If you select the virtual card, you can download it within 4 working days of successful payment.
Service Time
Within 4 working days from successful payment/approval for POD
Important to Know
You Should Know
- You must use your own UAE Pass to apply for this service and not that of your parent or guardian.
- You can’t submit a new application until the pending application has been successfully processed and the card printed, or the application rejected.
- All submitted documents must be in Arabic or English. Otherwise, you must submit a legalised translation for the application to be processed.
- If you're submitting an application on behalf of another person, you must be the family guardian.
- If you're applying for yourself, you must log in using your own UAE Pass.
- The application will be verified within 2 working days of submission when documents are uploaded manually.
- The card application will be automatically approved if all documents are retrieved electronically from the relevant Dubai authorities: Knowledge and Human Development Authority (KHDA) for students, Community Development Authority for People of Determination, and the General Directorate of Identity and Foreigners Affairs for your residency details.
- The personal photo submitted must be in png or jpeg format and mustn’t exceed 5KB.
- The Personal nol card application will be rejected if the eligibility requirements aren’t met, if invalid or incorrect documents are attached, or if the payment isn’t received within 30 days from the application date.
- You have 30 days from the approval date to pay the fees.
- You can pay through nol Pay app or RTA website by visiting Track your Personal nol card page via this link .
- The printed name on the Personal nol card matches your first and last name as shown on the UAE Pass.
- You can have up to 5 Personal or Registered nol cards. However, for concession cards (like People of Determination, Students, Senior Emiratis and Residents), you can have only one active concession card at a time.
- Students, Adults, and Senior Emiratis have the option to select from different nol card designs.
- You can apply for a virtual nol card through nol Pay, only on compatible Samsung and Huawei phones and through the wallet of Huawei watch 3 and 3 Pro.
- Gold Class Personal nol cards are available for the Adults (Regular) category only.
- Silver Class cards are only available for concession categories (Students, Senior Emiratis and Residents, and People of Determination).
- The concession for Students and Senior Emiratis is valid for 1 year from the date of issuance. Otherwise, the card can still be used for transport and non-transport services and charged according to the standard travel fees. The concession for resident People of Determination remains valid until the expiry date of the Sanad card, while the concession for tourist People of Determination expires based on the Sanad Tourist card expiry date (the Sanad Tourist card is valid for 2 months from the date of activation). The Personal nol card itself remains valid for 5 years from the date of issuance.
- You must make sure that the digital nol card is backed up once it’s been converted.
- The concession for the Students, Senior Emiratis and Residents, and resident People of Determination must be renewed annually, provided that you remain eligible and wish to continue benefiting from the concession.
- You'll receive a PIN code once the registration is approved. The PIN is required when requesting a refund or adding a card to your portfolio.
- The paid amount for card issuance includes the issuance fees and a pre-loaded balance of AED 19.
- Types and benefits of Personal nol cards:
- Regular: No fare discount on using public transport. All standard features are included (secure balance, up to AED 5,000 top-up, and loading travel passes).
- Students: 50% fare discount. The student must have active records in KHDA or submit a valid letter from school/university.
- Senior Emiratis and Residents: 50% fare discount, available for those aged 60 and above with valid Emirates ID.
- People of Determination: 100% fare discount. You must have an active Sanad card or Tourist Sanad card issued by CDA.
- Card delivery is free of charge.
- For automatically approved applications submitted by Sanad card holders, Dubai students registered under KHDA, and Senior residents and adults, nol cards are delivered within 2 working days.
- For other applications with documents uploaded manually, nol cards will be delivered within 4 working days from the date of successful payment, or from the approval date for People of Determination (POD) cards.
- You can track the status of your Personal nol card application and delivery through the Track Delivery service .
- You can track your card using Mahboub chatbot, through the following steps:
- Type "Track shipment" in the chat box.
- Provide the track shipment number (AWB).
- View the tracking details (AWB, shipment type (nol card etc.), status, tracking history).
- Upon delivery, the courier will request your signature and a valid Emirates ID as the primary verification document. If an Emirates ID is unavailable, a UAE Driving Licence or passport can be provided.
- Emirates Post (EMX) contacts you on the mobile number registered during the nol card application to arrange delivery. If you can’t be reached after 3 call attempts, the nol card will be returned and marked as “Return” in the system.
- You can manage your Family cards through the nol Pay app by following the steps below:
- Log in to your account using your UAE Pass.
- Select Family Cards Management .
- Select Link Family Cards .
- Enter the nol tag ID or scan the card.
- Select Confirm Card Linking .
Eligible Categories
Adults; People of Determination; Students aged 5 to 23 enrolled in a school, college, or university within the UAE; and Senior Emiratis and residents aged 60 and above
Service Requirements
I Am
Fees
Select the Service
Payment Methods
- Credit or debit card
Terms and Conditions
- The nol card is intended for use only by its owner. Any misuse, such as allowing another person to use the card or using an expired or invalid card, is subject to penalties in accordance with RTA regulations.
- You can view one month of transaction history, add or remove your nol card from your RTA account, and reset or change the PIN code.
- The concession cards discount is valid only on the Metro, Tram, and Bus (excluding intercity and seasonal buses).
- The card balance will remain usable for RTA public transport and retail payments after the card expires in 2 years. However, top-ups, card registration, or adding new products won’t be allowed.
- The intercity buses service is available for free only for People of Determination, holders of personal nol cards.
- If the personal nol card becomes faulty during a trip, you may complete the journey without incurring any additional fees.
- You must report to RTA within 3 days from the nol card delivery date in case of a technical or physical defect in the delivered card.
- Returned or uncollected cards will be blocked without refund if not claimed within 30 days.
- RTA will never ask you to disclose your nol card PIN.
- You must link your nol cards to your authorised profile only.
- You must keep the PIN confidential and not share it with anyone.
- RTA isn’t liable for any transactions or services carried out on the nol card if you share your card PIN with others and link your card under an unauthorised profile.
- Unaccompanied minor policy:
- Below 8 years old: Not recommended to use public transport (metro, tram, buses, and marine transportation) unless accompanied by adults.
- Between 8 and 11 years old: The permit must be issued by one of the parents to allow the child to travel alone (with the exception of intercity buses).
- 12 years old and above: Allowed to use public transport without being accompanied by an adult.
- Children under the age of 5 don't need a nol card and can use Dubai Metro, Tram, and Bus for free.
FAQs
- Q : Can I use the personal nol card of another person?
- A : No, the card can only be used by its owner.
- Q : What's the difference between a personal nol card and a personalised nol card?
- A : A personal nol card is a blue card issued in your name, with your photo and name printed on it. It's linked to your Emirates ID and offers the option to choose from specific categories such as Adults, Students, Senior Emiratis or Residents, and People of Determination, each providing targeted fare benefits. The fees of a personal nol card is AED 70.
- Q : What’s the procedure if I want to activate the Silver/Gold nol card registration?
- A : You receive an SMS once the registration is approved. You must then use the card with the nol Pay app or at the Metro gates (check in and check out) to activate the card from anonymous to personalised.
- Q : What's the PIN code used for?
- A : The PIN code is useful for security purposes when applying for a refund through online channels.
- Q : Can I use the nol card on all transport means?
- A : Yes, the card can be used on all public transport means. It can also be used at RTA parking machines to pay for parking.
- Q : Do I pay Gold class premium fares even if there are no available seats in the Gold class Metro cars?
- A : Yes, if you use your Gold card on the Metro or Tram, you're always charged the Gold class premium fare, even if there are no seats available in the designated Gold class car. But if you use it on public transport buses or any other transport means like taxi vehicles, that doesn't offer a Gold class service, you're charged the regular fare.
- Q: Who delivers the nol card?
- A: A company registered in RTA delivers the card to your registered address.
- Q: How can I track my shipment?
- A: You can track the shipment through the link sent by the delivery company or through the tracking link on RTA website.
- Q: What happens if a personal nol card application is rejected? Can I reapply?
- A: Yes, you can reapply. In case the application is rejected, the customer receives the rejection reason through email and SMS and can reapply.
- Q : How can I renew my card or concession if they're expired?
- A : You can renew your card or concession through Apply for Renewing or Replacing nol Card.
- Q: What's the ISIC?
- A: The International Student Identity Card (ISIC), established in 1953, is the only globally recognised proof of student status. Endorsed by UNESCO and over 150 governmental institutions, the ISIC card grants you access to exclusive student privileges and benefits within the UAE and internationally.
- Q: What documents do I need to apply for an ISIC?
- A: You must complete an application form and provide your Emirates ID along with a proof of your student status.
- Q: How often can I redeem ISIC benefits?
- A: You can use your ISIC as frequently as you wish. In most cases, there are no limits to how many times ISIC benefits can be redeemed. Any restrictions will be clearly outlined in the benefit details and redemption process.
- Q: Where can I use my ISIC card?
- A: Your ISIC card grants you special student privileges in the UAE and over 130 countries. Enjoy savings on flights with Emirates and Qatar Airways, discounts on accommodation through Booking.com , and much more! You can also save on subscriptions like YouTube Premium, Spotify, SoundCloud, and Anghami, or shop with student discounts at popular stores like H&M, Shein, SSSports, and Under Armour. Remember to bring your ISIC when you travel. It grants you access to over 150,000 discounts worldwide, including deals on cultural attractions, festivals, ski passes, amusement parks, ferries, trains, buses, and more. Your ISIC is the ultimate travel companion! For a complete overview of ISIC benefits, visit www.mystudentcard.org or download the Alive app at https://www.aliveapp.net .
- Q: Can I switch from a Student nol card to an ISIC card, or vice versa?
- A: Yes, but switching between card types requires cancelling the existing card. You must first apply for a refund of the remaining balance and validity through the RTA website or RTA app. After the refund is processed, you can apply for the new card type by following the needed steps, submitting the required documents (see previous question), and paying the fees.
- Q: What's the difference between the Student nol card and the ISIC card, and how can I apply for each of them?
- A: The Student nol card allows you to receive a 50% discount on transport fares within Dubai and costs AED 70.
To apply, follow the steps below:
- Apply through the RTA website or the nol Pay app.
- Log in using the UAE Pass.
- Upload a personal photo with a white background.
- Upload a valid letter from the educational institution (or a valid student ID) confirming that you're enrolled in the current academic year.
The ISIC nol card offers the same 50% discount on transport fares, in addition to international ISIC membership benefits such as global offers on travel, education, and lifestyle, and costs AED 95.
To apply, follow the steps below:
- Apply through the nol Pay app.
- Log in using the UAE Pass.
- Upload a personal photo with a white background.
- Upload a valid letter from the educational institution (or a valid student ID) confirming that you're enrolled in the current academic year.
Updated on: 26-November-2025