Customer Council
The customer council was launched in order for the Roads and Transport Authority to communicate directly with its customers from external stakeholders and all segments of society, to identify their needs, aspirations and opinions about its services, by holding sessions with them directly, and helping RTA's institutions/sectors to deal with their needs and expectations in order to guarantee their comfort and satisfaction.
Services for People of Determination and Senior Emiratis
Identifying the needs, aspirations and suggestions of the people of determination and Senior Emiratis services users through a dialogue session with them, with the aim of improving, developing and increasing customer satisfaction rates
- Dubai Club for People of Determination
Digital Services Discussion
Identifying the needs, opinions and suggestions of our digital services users through a discussion with them aiming to improve, develop and increase customer satisfaction rates.
- Social Media Platforms
Residents of Bur Dubai Sector and Surrounding Areas
Communicating with the residents of Bur Dubai Sector to inform them of RTA's projects in the area and to obtain their opinions and suggestions regarding traffic congestion.
- Umm Suqeim Majlis
Services for Students and Parents (Year of the Family)
Identifying the needs, aspirations, and suggestions of students and parents through a dialogue session aimed at improvement, development, and increasing customer satisfaction
Public Transport Services
Identifying the needs, aspirations and suggestions of public transport services users through a dialogue session with them, with the aim of improving, developing and increasing customer satisfaction rates.
Business Sector Services
Identifying the needs, views, and suggestions of business sector customers through a dialogue aimed at improvement, development, and increasing customer satisfaction.
Residents of Mushrif Sector and Surrounding Areas
Communicating with the residents of Mushrif Sector to inform them of RTA's projects in the area and obtain their opinions and suggestions regarding traffic congestion.
Residents of Al Awir Sector and Surrounding Areas
Communicating with the residents of Al Awir Sector to inform them of RTA's projects in the area and obtain their opinions and suggestions regarding traffic congestion.