Transport Using Taxi Vehicles
Commute by taxi in Dubai easily and safely and benefit from a variety of options to suit different needs, including regular, family, female, People of Determination, airport, and Safe Hands taxi vehicles that provides trained drivers to ensure a safe and comfortable travel experience for passengers.
Select the vehicle type
Output
Transport using taxi vehicles through Safe Hands service
Ways to Apply
Call Centres
- Call Centres
Channels
- DTC Call Centre: 800 880 88
Steps
- Call the Call Centre.
- Book the taxi.
- Take the taxi.
- Pay the taxi fare.
Service Time
According to the time specified
Important to Know
You Should Know
- Additional fares apply when passing through Salik gates.
- An extra charge of AED 20 applies when passing through Sharjah.
- The waiting fare is 50 fils per minute for all types of vehicles.
- Taxi fares are subject to change during peak hours, at events locations, and at New Year's Eve events locations.
- 1 kilometre is charged at AED 3.67.
- Rush hours are as follows:
- Monday to Thursday: 8am - 10am and 4pm - 8pm.
- Friday: 8am - 10am and 4pm - 12am.
- Saturday and Sunday: 4pm - 12am.
- You can use Dubai Taxi to travel within the Emirate of Dubai or from Dubai to another emirate. Dubai Taxi doesn’t cover trips starting from other emirates, regardless of their destination.
- For more information about all types of taxi vehicles, you can check DTC Taxi website .
Eligible Categories
Citizens, residents, and visitors
Service Requirements
None
Fees
- Luxury Vehicles Fare: AED 3.56 per kilometre
- Taxi Fare: AED 2.23 per kilometre
Payment Methods
- Cash
- Credit card
- nol card
- Careem Pay
- Apple Pay
- Samsung Pay
- Alipay
- QR Code payment
- American Express
Terms and Conditions
- You can't eat, drink, or smoke in the vehicle.
- You can't bring a pet onboard.
- You're responsible for your personal belongings and their loss or damage.
FAQs
- Q : Can I share the taxi with someone with a different drop-off destination?
- A : Yes.
- Q : Are multiple pickups and drop-offs allowed?
- A : Yes they're allowed, and the taxi driver can't restart the meter.
- Q : What's the procedure if I lose my belongings in the taxi?
- A : You must submit a case through the S’hail app by following these steps:
- If the taxi is booked via the Sahel app:
- Select My Trips at the bottom of the screen.
- Select History of taxi bookings.
- Select Report a Lost Item .
- Describe the lost item and upload a photo or any related document.
- If the taxi is booked through other channels:
- Select More at the bottom of the screen.
- Select Feedback .
- Choose the category, then select Taxi Lost & Found .
- Fill in the following mandatory information: vehicle roof color, pick-up and drop-off location and date, trip fare and payment method, description of the lost item, booking reference number (if available), and taxi plate number (if available).
- If the taxi is booked via the Sahel app:
- A : You must submit a case through the S’hail app by following these steps:
Updated on: 23-January-2026