Service FAQs
View our most common customer’s questions
contact us page
Contact Us
If you have any questions, don’t hesitate to ask us
Contact Information
RTA on Facebook
RTA on Twitter
RTA on InstagramFind Us
Roads & Transport Authority - Contact Us
Language
Disclaimer: This translation is powered by Google, RTA is not responsible for the accuracy of the translation
To revert back to original langauge please click Show Original in the google toolbar that will appear on top of the page.
Your opinion matters!
We want to hear from you, take a few minutes and fill this survey so we know your feedback.
Participate now
Submit a question
Connect with us
Communicate via following channels.
About RTA
Public Transport
Drivers & car owners
Business & corporate
Copyright © 2019 Roads and Transport Authority, all rights reserved.
This site is maintained by the Roads and Transport Authority.
The site is best viewed using IE10 and above, Mozilla Firefox, Safari and Chrome.
Page last modified:
- ${title}${badge}
${loading}
Content loading ...
Please wait for a moment
Social Media FAQs
See trending questions that you have submitted to us on social media and the recent updates to our FAQ list
Can I pay the marine transport fees via nol card?
You can pay the fees through nol cards or through tickets from the marine stations.
Can i refund the rest of my Salik balance?
No, Salik account balance is non-refundable or transferable. You can keep your balance in your Salik account for 5 years. If you do not perform any transaction on the account, such as crossing under one of the gates of Salik or refilling the account during this period, the balance will be confiscated.
Do we have grace period for vehicle renewal after expiry ?
There is no grace period after the vehicle expiry, and a 25 AED late fee will be added for each month delay.
How to pay the parking fees for GCC and other emirates registered vehicles via SMS?
You can pay the parking fees through sending an SMS to “7275”, and the message format is as following: Emirate code < > plate number < > area number < > number of hours.
I have recharged my nol card online. but it is not reflected in the card and it is showing pending credit.
The online top up takes up to 48 hours to reflect on your card balance. If the amount is not reflected yet, Please head to the nearest parking machine or metro station gate and insert your nol card for 5 seconds in order to activate the pending balance.
I have recharged my nol card online. but it is not reflected in the card and it is showing pending credit.
The online top up takes up to 48 hours to reflect on your card balance. If the amount is not reflected yet, Please head to the nearest parking machine or metro station gate and insert your nol card for 5 seconds in order to activate the pending balance.
I want an application that can guide me through the locations in Dubai.
Use RTA Smart Drive app to navigate your way through Dubai. Download it here: https://www.rta.ae/wps/portal/rta/ae/home/smart-apps
Is there any price for applying nol personalized card for people of determination?
nol card is free of charge for people of determination and for the elderly who have Sanad cards and for people who receive the social security benefits.
What is the difference between A&B in seasonal parking cards?
seasonal parking cards, category A will allow you to park in all zones ( A, B, C and D) while category B will allow you to park in zone B and D only
Why you don't increase the metro operating hours?
Your suggestion can’t be implemented, as the metro design doesn’t allow increasing its operational hours due to the purposes of preventive and periodic maintenance.