Service FAQs
View our most common customer’s questions
contact us page
Contact Us
If you have any questions, don’t hesitate to ask us
Contact Information
RTA on Facebook
RTA on Twitter
RTA on InstagramFind Us
Roads & Transport Authority - Contact Us
عربي
Accessibility
Use the toggle below to switch the contrast
Contrast switch:
Increase or decrease the size of the text to make it more suitable for your reading comfort.
Text resize
Default Setting
Use the text-to-speech button to convert the written text into audio for your convenience.
Read Speaker:
Learn more about our accessibility features
Learn more
Your opinion matters!
We want to hear from you, take a few minutes and fill this survey so we know your feedback.
Participate now
Submit a question
Copyright © 2019 Roads and Transport Authority, All Rights Reserved
This site is maintained by the Roads and Transport Authority
The site is best viewed using IE9 and above, Mozilla Firefox, Safari and Chrome.
Page last modified:
Social Media FAQs
See trending questions that you have submitted to us on social media and the recent updates to our FAQ list
Are the public buses equipped for the people of determination?
All the public buses are equipped with facilities that are suitable for the people of determination and also accessible for the wheelchairs.
Can I activate my Salik tag even if I don't have a local number?
Please note that you can activate your Salik tag using your international mobile number via "Smart Salik" application: https://www.rta.ae/wps/portal/rta/ae/home/smart-apps?urile=wcm:path:/rta_content/rta/home/smart+apps/smart+salik/salik-app, open the application then tap on "Tag activation" then enter your mobile number.
Can I pay for the taxi using my credit card?
Please note that 90% of our taxi fleet is equipped with NolCard, Master Card and Visa card facilities, and we are planning to include all the fleet in the future.
Can I use the bus without having a NOL card?
Please note that you cannot use the bus without having NOL card.
Can you increase the metro operating hours?
Your suggestion can’t be implemented, as the metro design doesn’t allow increasing its operational hours due to the purposes of preventive and periodic maintenance.
Do we have grace period for vehicle renewal after expiry ?
Please note that there is no grace period after the vehicle expiry, and a 25 AED late fee will be added for each month delay.
For the vehicle license renewal, is it mandatory to pay all the fines on my traffic file?
It’s mandatory to pay all the fines on your traffic file in order to proceed with the vehicle license renewal process.
How to pay the parking fees for GCC and other emirates registered vehicles via SMS?
Please note that you can pay the parking fees through sending an SMS to “7275”, and the message format is as follows: To avail this service, please follow the following message format: Emirate code < > plate number < > area number < > number of hours.
I topped up my nol card through machine yesterday but my credit is still pending?
Please note that online top-up process takes 48 hours to reflect the credit to your account. If your account isn't credited after this period of time, please insert your card in the nearest parking machine for 3 seconds.
What is the procedure for the transfer of ownership of the vehicle, and what if I didn't renew the vehicle license on time?
Please note that there is AED 25 charged for each month of delay, regarding the transfer of ownership, the required documents should be submitted and the fees to be paid through the Customer happiness centres or service Providers. For more details, please visit https://www.rta.ae/wps/portal/rta/ae/home/rta-services/service-details?serviceId=3704434