- Question 1: What is ownership e-card and what details it includes?
Answer 1: The ownership e-card is an electronic document called Vehicle Licence sent to the customer via email and SMS. It includes all the ownership details including the expiry date, mortgage and insurance. This e-card is issued through the service of Authenticating the Validity of an RTA Document on the RTA website and Dubai Drive application and the customer has to print it or save it on his phone to show it to concerned authorities when needed.
- Question 2: How can the customer print the ownership e-card or any other document in case he didn’t receive an email or he wanted to verify the vehicle details, renewal date and insurance details?
Answer 2: The ownership e-card may be printed through the Document Validation service, by selecting service type Vehicle Licence then entering the vehicle details to show the print order.
- Question 3: What details are featured on the vehicle licence?
Answer 3: The vehicle licence features all the details related to the vehicle including the expiry date, the mortgage and the insurance details. It is sent via email to the customer in a printable format.
- Question 4: How can the customer show the ownership e-card to the police patrols or officers, or the Licensing Department?
Answer 4: The customer shows the ownership e-card featured in RTA applications and saved on his phone, or the printed copy of the e-card.
- Question 5: How can the customer access the insurance details?
Answer 5: The insurance details are featured on the ownership e-card accessible through RTA smart application, or on the printed copy of the vehicle licence.
- Question 6: How can the customer access the mortgage details?
Answer 6: Mortgage details are featured on all the documents.
- Question 7: What happens when the ownership details are amended?
Answer 7: When amending an ownership detail, like changing the plate number or the vehicle colour, details are updated on the ownership e-card and the vehicle’s licence.
- Question 8: What happens in case of loss or damage of the permanent ownership certificate?
Answer 8: A new copy is issued against the required fee.
- Question 9: In case the customer doesn’t have RTA application, can the vehicle licence be printed through the customer service centre?
Answer 9: There is no need for the customer service representative to print the vehicle licence. The customer may print it through the link sent via email.
- Question 10: Is the customer obliged to replace the vehicle licence once the electronic ownership phase implemented?
Answer 10: The ownership certificate is replaced only upon its renewal, or in case of replacement of a lost/damaged licence or change in ownership document such as change of colour or plate number or adding or redeeming a mortgage.
- Question 11: In case the customer’s phone number was registered wrongly, how can the link be resent to him?
Answer 11: The customer can check his personal details though RTA Call Centre on 8009090, or print the ownership e-card through the Document Validation service, by selecting service type Vehicle Licence then entering the vehicle details to show the print order.
- Question 12: How can the customer check the expiry date of his vehicle licence?
Answer 12: The vehicle’s expiry date can be checked through the vehicle licence, or the short messages sent to the customer's mobile number.
