- Question 1: If the customer is taking driving lessons in Dubai and then changes the visa to another emirate, who issues the licence after the customer passes the Road Test knowing that the visa is not from Dubai anymore?
Answer 1: Knowing that the file is opened in Dubai, the licence is issued in Dubai after the customer passes the Road test.
- Question 2: What is the required number of driving lessons if the customer wants to change the driving licence from automatic to manual?
Answer 2: There are no driving lessons required if the customer wants to change the driving licence from automatic to manual, but he should pass the Road Test.
- Question 3: What is in the Dubai Drivers' handbook?
Answer 3: The handbook includes road rules information, including safe driving and crash prevention tips, and information on traffic offenses and black points. It also includes information about road signs and road markings that are used in Dubai and the UAE. This handbook is the only one related to road rules that is approved by the Dubai Government.
- Question 4: When is the handbook's information updated?
Answer 4: A review of the handbook is conducted every 6 months, and an updated version is issued if necessary. When significant changes occur, a leaflet with the updated information may be provided with the handbook.
- Question 5: What does the customer do if he thinks the information in the handbook is incorrect?
Answer 5: In this case, he can contact RTA Call Centre 8009090.
- Question 6: Why does the handbook cost 50 AED?
Answer 6: The government of Dubai has set 50 AED as a cost for all similar documents. The cost includes the development and production of the handbook as well as the routine replacement of the handbook with new additions.
- Question 7: Is purchasing the handbook mandatory with overseas licence exchange?
Answer 7: Yes, all customers who exchange their overseas licence to a Dubai licence must purchase a copy of the light vehicle handbook. The handbook cost is automatically calculated and added to the payment receipt.
- Question 8: What if the customer already has a handbook?
Answer 8: The customer must purchase a copy of the handbook to make sure that everyone has his own updated copy.
- Question 9: What if the customer does not want to purchase a handbook as part of the driving licence exchange process?
Answer 9: In this case, the customer will not be allowed to exchange the licence.
- Question 10: Can a housemaid apply for a driving licence?
Answer 10: Yes, a housemaid can apply for a driving licence if she provides all the required documents.
- Question 11: Is it possible for the customer to get the driving licence 1 year after passing the Road test?
Answer 11: If the customer did not get the driving licence within a period of 1 year from passing the test, he must take and pass another Road test.
- Question 12: In case of failing the Road test, can the customer apply for another appointment?
Answer 12: Yes, after finishing the training lessons.
- Question 13: If the customer's traffic file was issued in Dubai then there was a change in the place of issuance of the residence visa after passing the Road test, which emirate issues the licence?
Answer 13: The licence is issued in Dubai regardless of the residence visa place of issuance.
- Question 14: What are the reasons behind not issuing the driving licence after passing the Road test?
Answer 14: The driving licence does not get issued after one year or more from passing the road test.
- Question 15: What type of changes on the driving learning permit can a customer apply for?
Answer 15: The customer can apply for the following changes:
- Change the driving learning permit category from manual to automatic or the opposite
- Transfer the driving learning permit to another driving institute
- Change the driving learning permit from regular to special.
- Question 16:Will the customer receive a notification when applying to change the permit category through the website?
Answer 16: The driving institute contacts the customer as soon as he successfully submits the application.
Question 17: Can the customer apply for changing the driving learning permit if it was expired?
Answer 17: No, the driving learning permit must be valid.
- Question 18: Can the customer change the permit category from manual light vehicle to heavy vehicle?
Answer 18: The customer can change the permit category only from manual to automatic or the opposite.
- Question 19: Are there any fees to change the branch of the driving institute?
Answer 19: There are no fees to transfer the driving learning permit to a different branch of the same driving institute. However, there are fees that vary according to driving institute when transferring the driving learning permit to another driving institute, in which case the customer also needs to submit a clearance certificate to transfer the permit to the other institute.
