- Question 1: In case of an expired vehicle ownership certificate, what are the fines that the customer is required to settle?
Answer 1: The customer is required to settle all vehicle pending fines in the case of an expired ownership and all Salik fines registered on his traffic file.
The customer can settle these fines only at the federal branches and at the Licensing Department in Deira and Al Barsha and at the Customer Happiness Centre - Umm Ramool.
- Question 2: Is it required to periodically inspect vehicles of governmental and semi - governmental bodies and companies?
Answer 2: Yes, vehicles must undergo the technical test yearly.
- Question 3: If the customer owns more than 1 vehicle, renewing the registration of which one is considered a priority?
Answer 3: If the customer owns 2 or more vehicles, he must always start by renewing or removing the ownership of the vehicle registered on his traffic file that expired first.
- Question 4: If the vehicle is registered in another emirate and the customer has a residence visa from the same emirate, is he allowed to renew the ownership in Dubai?
Answer 4: No, the customer must consult the licensing authorities in the other emirate.
- Question 5: Can the customer renew the ownership of a vehicle registered in Dubai in another emirate?
Answer 5: No, the customer who owns a vehicle registered in Dubai cannot renew its ownership in another emirate.
- Question 6: What is the validity of the technical test?
Answer 6: The technical test is valid for 30 days from the date of its issuance.
- Question 7: What is the procedure if the vehicle is new but the traffic system requests its inspection?
Answer 7: If the vehicle is brand new, bought with 0 miles and the customer is the first owner but the system requests its inspection, then he must check with the Customer Happiness Centre in Deira or Al Barsha.
- Question 8: What is the validity of the tyres when renewing the ownership?
Answer 8: As per the Ministry of Industry and Advanced Technology the validity of the tyres is 5 years maximum from the date of its manufacturing. If tyres are damaged, the customer must change them to pass the inspection test.
Note: The customer must present a registration card to inspect the vehicle.
- Question 9: Is the customer required to perform the inspection test if the vehicle is new and its ownership was not renewed for 6 months?
Answer 9: In case of registration of a brand new vehicle bought from an authorised dealership, never preregistered, and with a valid custom certificate, it can be renewed on a yearly basis for the first 3 years without a technical test, provided that the renewal is done one day before the expiration of the registration.
Note: Any change of ownership will require a technical inspection, even if done during the first 3 years.
- Question 10: Is the customer required to update any information when applying for this service through the online channels?
Answer 10: When applying for this service through the online channels, the customer must update the insurance details on the traffic system (through the insurance company) and must update the details of the vehicle inspection if necessary (through the inspection centre).
- Question 11: When is the customer required to inspect the vehicles registered under the company’s traffic file?
Answer 11: Vehicles registered under the company’s traffic file must be inspected yearly after the registration. The company can renew the ownership certificate of the vehicle 149 days before its expiry.
- Question 12: What are the steps that the customer must follow if he owns more than 1 vehicle and desires to renew or cancel its ownership after its expiry?
Answer 12: If the vehicle is new and the customer delays the renewal of its ownership for more than 6 months from the date of the expiry of its first renewal, the vehicle must undergo a technical inspection test even if it is new before proceeding with the registration.
- Question 13: Does RTA accept universal inspection tests to renew the ownership of a vehicle?
Answer 13: No, RTA does not accept these tests.
- Question 14: What is a vehicle cancellation from the traffic system?
Answer 14: The cancellation of a vehicle is crossing it out from the traffic system either by issuing an ownership certificate or a transfer certificate or an export certificate.
To cancel the vehicle, the customer must present the original Emirates ID + copy of ID.
- Question 15: What will happen if the customer did not renew the expired vehicle registration after 2 months from its expiry?
Answer 15: The traffic file will be blocked after 3 months and the customer will receive a notification through SMS.
- Question 16: What is ownership e-card and what details it includes?
Answer 16: The ownership e-card is an electronic document called Vehicle Licence sent to the customer via email and SMS. It includes all the ownership details including the expiry date, mortgage and insurance. This e-card is issued through the service of Authenticating the Validity of an RTA Document on the RTA website and Dubai Drive application and the customer has to print it or save it on his phone to show it to concerned authorities when needed.
- Question 17: How can the customer print the ownership e-card or any other document in case he didn’t receive an email or he wanted to verify the vehicle details, renewal date and insurance details?
Answer 17: The ownership e-card may be printed through the Document Validation service, by selecting service type Vehicle Licence then entering the vehicle details to show the print order.
- Question 18: What details are featured on the vehicle licence?
Answer 18: The vehicle licence features all the details related to the vehicle including the expiry date, the mortgage and the insurance details. It is sent via email to the customer in a printable format.
- Question 19: How can the customer show the ownership e-card to the police patrols or officers, or the Licensing Department?
Answer 19: The customer shows the ownership e-card featured in RTA applications and saved on his phone, or the printed copy of the e-card.
- Question 20: What is required when crossing the borders to GCC or other countries?
Answer 20:
- To GCC countries:
- UAE and GCC Citizens: Hard copy of the vehicle licence
- Non-GCC Citizens: Hard copy of the vehicle licence, tourist certificate, and Customs transit book (Triptec)
- To other countries:
- All customers: Hard copy of the vehicle licence, tourist certificate, and Customs transit book (Triptec).
- Question 21: How can the customer access the insurance details?
Answer 21: The insurance details are featured on the ownership e-card accessible through RTA smart application, or on the printed copy of the vehicle licence.
- Question 22: How can the customer access the mortgage details?
Answer 22: Mortgage details are featured on all the documents including the permanent ownership.
- Question 23: What happens when the ownership details are amended?
Answer 23: When amending an ownership detail, like changing the plate number or the vehicle colour, details are updated on the ownership e-card and the vehicle’s licence.
- Question 24: In case the customer doesn’t have RTA application, can the vehicle licence be printed through the customer service centre?
Answer 24: There is no need for the customer service representative to print the vehicle licence. The customer may print it through the link sent via email.
- Question 25: Is the customer obliged to replace the vehicle licence once the electronic ownership phase implemented?
Answer 25: The ownership certificate is replaced only upon its renewal, or in case of replacement of a lost/damaged licence or change in ownership document such as change of colour or plate number or adding or redeeming a mortgage.
- Question 26: In case the transaction was completed and the customer did not receive a text message or e-mail with the vehicle licence, how does the customer know the expiry date of the ownership?
Answer 26: The customer can check his personal details though RTA Call Centre on 8009090, or print the ownership e-card through the Document Validation service, by selecting service type Vehicle Licence then entering the vehicle details to show the print order.
- Question 27: How can the customer check the expiry date of his vehicle licence?
Answer 27: The vehicle’s expiry date can be checked through the vehicle licence, or the SMS sent to the customer's mobile number.
- Question 28: Can the customer renew his vehicle ownership if the validity of the new insurance starts one week after the expiry of the vehicle ownership and insurance?
Answer 28: No, the insurance must be valid when renewing the vehicle ownership.
- Question 29: Can the customer select the start date of the insurance if the vehicle ownership is expired?
Answer 29: The customer can contact the insurance company to specify the insurance start date.
