- Question 1: Is it possible to register a vehicle if the possession certificate is issued in another emirate?
Answer 1: No, a possession certificate issued in another emirate cannot be used to register the vehicle in Dubai.
- Question 2: What are the specifications to register a heavy vehicle (3 tonnes)?
Answer 2:
- Height: 4.2 m
- Width: 2.6 m
- Length: depending on the vehicle type.
- Question 3: Can citizens enrolled in the army register a vehicle in Dubai? Are residents allowed to register vehicles?
Answer 3: Citizens are allowed to register vehicles in Dubai even if they are enrolled in the army. Residents are allowed to register the vehicle that meets the Dubai conditions for registering a vehicle.
- Question 4: What type of vehicles are citizens and residents allowed to register?
Answer 4:
Citizens: Light vehicles and motorcycles. They can also register a light bus if the family was comprised of at least 10 members, after presenting a proof (a family book for special reasons or a birth certificate).
Residents: Only light vehicles and motorcycles.
- Question 5: How many vehicles is the customer allowed to register?
Answer 5: The customer is allowed to register an unlimited number of vehicles.
- Question 6: What is the registration validity based on the insurance provided by the customer?
Answer 6: If the insurance was valid for more than 1 year, the registration is valid for more than 1 year, with a maximum validity of 3 years. This is only applicable to new vehicles.
- Question 7: Is the customer with investment visas allowed to register a vehicle?
Answer 7: Yes, but the visa must be valid for at least 6 months.
- Question 8: Is the customer allowed to register light pick-ups?
Answer 8:
Citizens: The customer is allowed to register Double Cab light transport vehicles (4 doors) and Single Cab vehicles (2 doors), which will be given private plates.
Dubai and other emirates residents: The customer is allowed to register light luxury Double Cab vehicles (4 doors) if the vehicles meet the registration conditions.
- Question 9: What are the cases where technical inspection applies?
Answer 9: If the vehicles are purchased from a private enterprise other than the authorised dealers and also if the vehicles are imported or previously owned.
- Question 10: What is the procedure if the customer loses the plate sticker?
Answer 10: if a customer loses for some reason the plate sticker, he can head to any Vehicles Renewal Services centres and pay 10 AED to receive a new sticker.
- Question 11: Is the customer allowed to register a vehicle without holding a driving licence?
Answer 11: It is possible to register a vehicle without holding a driving licence if he has a Dubai residence visa.
- Question 12: Can the customer register a vehicle if he provides the estate property documents?
Answer 12: This is possible if the property is owned by the customer. He must present the Emirates ID and the original passport.
- Question 13: In which cases the technical test undertaken in other emirates is accepted?
Answer 13: It is accepted when registering, renewing or transferring the ownership of light vehicles from Dubai to other emirates.
- Question 14: Can the customer upload the results of the technical test online?
Answer 14: RTA electronically uploads the result of the test.
- Question 15: Is the customer allowed to register vehicles if he has 2 traffic files?
Answer 15: Yes, the customer can register the vehicle after requesting from RTA to merge the 2 traffic files into 1. After having 1 traffic file, the customer can register the vehicle.
- Question 16: When was the ownership e-card implemented for individuals?
Answer 16:
- Phase 1 on January 1, 2018: Government, rental and taxi vehicles
- Phase 2 on May 1, 2018: diplomatic and corporate vehicles
- Phase 3 on September 1, 2018: Individuals vehicles.
- Question 17: What is ownership e-card and what details it includes?
Answer 17: The ownership e-card is an electronic document called (Vehicle Licence) sent to the customer via email and SMS . It includes all the ownership details including the expiry date, mortgage and insurance. This e-card is issued through the service of "Authenticating the Validity of an RTA Document" on the RTA website and Dubai Drive application and the customer has to print it or save it on their phone to show it to concerned authorities when needed.
- Question 18: How can the customer print the ownership e-card or any other document in case he didn’t receive an email or he wanted to verify the vehicle details, renewal date and insurance details?
Answer 18: The ownership e-card may be printed through the Document Validation service, by selecting service type "Vehicle Licence" then entering the vehicle details to show the print order.
- Question 19: What details are featured on the vehicle licence?
Answer 19: The vehicle licence features all the details related to the vehicle including the expiry date, the mortgage and the insurance details. It is sent via email to the customer in a printable format.
- Question 20: How can the customer show the ownership e-card to the police patrols or officers, or the Licensing Department?
Answer 20: The customer shows the ownership e-card featured in RTA applications and saved on his phone, or the printed copy of the e-card.
- Question 21: How can the customer access the insurance details?
Answer 21: The insurance details are featured on the ownership e-card accessible through RTA mobile application, or on the printed copy of the vehicle licence.
- Question 22: How can the customer access the mortgage details?
Answer 22: Mortgage details are feature on all the documents.
- Question 23: What happens when the ownership details are amended?
Answer 23: In case any of the vehicle details get amended such as changing the plate number or the color, details are updated on the ownership e-card and the vehicle’s licence.
- Question 24: In case the customer doesn’t have RTA application, can the vehicle licence be printed through the customer service centre?
Answer 24: There is no need for the customer service representative to print the vehicle licence. The customer may print it through the link sent via email.
- Question 25: Is the customer obliged to replace the vehicle licence once the electronic ownership phase implemented?
Answer 25: The ownership certificate is replaced only upon its renewal, or in case of replacement of a lost/damaged licence or change in ownership document such as change of color or plate number or adding or redeeming a mortgage.
- Question 26: In case the customer’s phone number was registered wrongly, how can the link be resent to him?
Answer 26: The customer can check his personal details though RTA Call Centre on 8009090, or print the ownership e-card through the Document Validation service, by selecting service type "Vehicle Licence" then entering the vehicle details to show the print order.
- Question 27: How can the customer check the expiry date of his vehicle licence?
Answer 27: The vehicle’s expiry date can be checked through the vehicle licence, or the short messages sent to the customer's mobile number.
- Question 28: Can the customer register a right-hand drive vehicle in Dubai?
Answer 28: No, he cannot unless it has a classic plate.