• Question 1: Is it possible to register a vehicle if the possession certificate is issued in another emirate?

Answer 1: Yes, it is possible to register the vehicle in Dubai on condition that the certificate includes the customer's name. However, the possession certificate issued for a company in another emirate cannot be used to register the vehicle in Dubai.

• Question 2: What are the specifications to register a heavy vehicle (3 tonnes)?

Answer 2:

• Height: 4.2 m
  
• Width: 2.6 m
  
• Length: depending on the vehicle.

• Question 3: Can citizens enrolled in the army register a vehicle in Dubai? Are residents allowed to register vehicles?

Answer 3: Citizens are allowed to register vehicles in Dubai even if they are enrolled in the army. Residents are allowed to register the vehicle should they meet the Dubai conditions for registering a vehicle.

• Question 4: What type of vehicles are citizens and residents allowed to register?

Answer 4:

Residents: Only light vehicles and motorcycles

Citizens: Light vehicles and motorcycles. The customer can register a light bus if the family is comprised of at least 10 members. The customer must present a proof (a family book for special reasons or a birth certificate).

• Question 5: How many vehicles are customers allowed to register?

Answer 5: Customers are allowed to register an unlimited number of vehicles.

• Question 6: For how long will the registration be valid in accordance with the insurance provided by the customer?

Answer 6: If the customer provides an insurance for more than 1 year, the registration can be valid for more than 1 year. The maximum validity is 3 years. This is only applicable for new vehicles.

• Question 7: Is the customer with an investment visa allowed to register a vehicle?

Answer 7: Yes, but the visa must be valid for at least 6 months.

• Question 8: Are customers allowed to register light pick-ups?

Answer 8: Customers are allowed to register 4-door light transport vehicles and 2-door vehicles (for citizens only). They will receive private plates and they are allowed to register fancy 4-door vehicles if they have residence visa from Dubai or from another emirate on condition that the vehicles meet the registration conditions.

• Question 9: What are the cases applicable for technical inspection?

Answer 9: If the vehicles are purchased from a private enterprise other than the authorised dealers and also if the vehicles are imported or previously owned.

• Question 10: What is the procedure if the customer loses the plate sticker?

Answer 10: if a customer loses for some reason the plate sticker, he can head to any Vehicles Renewal Services centers and pay 10 AED to receive a new sticker.

• Question 11: Are customers allowed to register a vehicle without holding a driving license?

Answer 11: It is possible to register a vehicle without holding a driving license on condition that the customer has a Dubai residence visa.

• Question 12: Can the customer register a vehicle on the condition of providing property documents?

Answer 12: This is possible if the property is owned by the customer. He must present the Emirates ID and the original passport.

• Question 13: In which cases is the technical test undertaken in other emirates accepted?

Answer 13: It is accepted in the cases of registration, renewal transactions and transfer certificates of light vehicles from Dubai to other emirates.

• Question 14: Can the customer upload the results of the technical test online?

Answer 14: RTA electronically uploads the result of the test.

• Question 15: Are customers allowed to register vehicles if they have 2 traffic files?

Answer 15: Yes, customers can register the vehicle after requesting from RTA to merge the 2 traffic files into 1. After having 1 traffic file, the customer can register the vehicle.

• Question 16: When is the ownership e-card implemented for individuals?

Answer 16: Phase 1 on January 1, 2018: Government, rental and taxi vehicles.

Phase 2 on May 1, 2018: diplomatic and corporate vehicles.

• Question 17: What is permanent ownership and what details it includes?

Answer 17: Permanent ownership is an ownership card provided to the customer one time only and it includes all the vehicle’s details featured on the current license except for the expiry date and insurance details.

• Question 18: What is ownership e-card and what details it includes?

Answer 18: The ownership e-card is an electronic document called (Vehicle License) sent to the customer via email. It includes all the ownership details including the expiry date, mortgage and insurance. This e-card is issued by the Road and Transport Authority and the customer has to print it or save it on their phone to show it to concerned authorities when needed.

• Question 19: How can customers print the ownership e-card or any other document in case they didn’t receive an email or they wanted to verify the vehicle details, renewal date and insurance details?

Answer 19: The ownership e-card may be printed as follows:

-Login to rta.ae.

-Select Licensing services.

-Scroll down the Certificate Verification service and press (Click Here).

-Select service type (Vehicle License) then enter the vehicle details to show the print order.

• Question 20: What details are featured on the vehicle license?

Answer 20: The vehicle license features all the details related to the vehicle including the expiry date, the mortgage and the insurance details. It is sent via email to the customer in a printable format.

• Question 21: What happens when police patrols or officers request the ownership card?

Answer 21: The customer shows the ownership e-card featured in RTA applications and saved on his phone, or shows the printed copy of the e-card.

• Question 22: How does the customer show the e-card to the licensing department?

Answer 22: The customer shows the ownership e-card featured in RTA applications and saved on his phone, or shows the printed copy of the e-card.

• Question 23: What is required when crossing the borders?

Answer 23: For UAE and GCC countries:

-Permanent ownership card and vehicle license.

-If the costumer is not from GCC countries: Permanent ownership card, vehicle license, tourist certificate, and trip ticket

For other countries:

-Permanent ownership card, vehicle license, tourist certificate, and trip ticket.

• Question 24: How can the customer access the insurance details?

Answer 24: The insurance details are featured on the ownership e-card accessible through RTA mobile application, or on the printed copy of the vehicle license.

• Question 25: How can the customer access the mortgage details?

Answer 25: Mortgage details are features on all the documents including the permanent ownership.

• Question 26: What happens when the ownership details are amended?

Answer 26: In case any of the vehicle details get amended such as changing the plate number or the color:

-Details are updated on the permanent ownership and a new certificate is issued against the due fee.

-Details are updated on the ownership e-card and the vehicle’s license.

• Question 27: What happens in case of loss or damage of the permanent ownership certificate?

Answer 27: A new copy is issued against the due fee.

• Question 28: When the individual phase is implemented and in case the customer doesn’t have RTA application, can the vehicle license be printed through the customer service center?

Answer 28: There is no need for the customer service representative to print the vehicle license. The customer may print it through the link sent via email.

• Question 29: Is the customer obliged to replace the vehicle license once the electronic ownership phase implemented?

Answer 29: The ownership certificate is replaced only upon its renewal, or in case of replacement of lost/damaged license or change in ownership document such as change of color or plate number or adding or redeeming a mortgage.

• Question 30: In case the customer’s phone number was registered wrongly, how can the link be resent to him?

Answer 30: The customers shall update their personal details though RTA Call Center: 8009090. Also he can print the ownership e-card as follows:

-Login to rta.ae.

-Select Licensing services.

-Scroll down the Certificate Verification service and press (Click Here).

-Select service type (Vehicle License) then enter the vehicle details to show the print order.

• Question 31: How can customers check the expiry date of their vehicle license?

Answer 31: The vehicle’s expiry date can be checked in several ways:

-Through the details featured on the vehicle’s license.