Roads & Transport Authority - Service Details

• RTA Website

• Dubai Drive
• RTA Dubai

• Customer Happiness Centre - Umm Ramool
• Customer Happiness Centre - Deira
• Customer Happiness Centre - Al Barsha
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Twar
• Customer Happiness Centre - Al Kifaf
• Tasjeel Al Tawar
• Barsha Tasjeel
• Muhaisna Shamil
• Tamam Vehicle Testing
• Al Qusais Tasjeel
• Wasel Vehicle Testing - Al Jaddaf

Through Website

• The customer takes an electronic eye test at one of the Eye Test Centres.
• The customer enters his Emirates ID or driving licence details and the data is automatically retrieved.
• The system verifies the customer’s identity by sending an OTP to his registered phone number.
• The customer applies for Renewing a Driving Licence.
• The customer confirms his driving licence details before its issuance.
• The customer settles all required fees and fines by credit card.
• The customer receives a temporary driving licence by email while waiting for the original renewed licence, which can be delivered through 2 channels:
  • Customer Happiness Centres in Deira or Al Barsha
  • Through the delivery service, the delivery fees are as follows:
    • Standard delivery 20 AED
    • Same day delivery 35 AED
    • Delivery within 2 hours 50 AED
    • International delivery 50 AED.

Through Smart Apps

• The customer takes an electronic eye test at one of the Eye Test Centres.
• The customer selects Apply for Renewing a Driving Licence service from the Smart App.
• The customer scans the QR code from the driving licence, or enters the following information: driving licence number, issue date, birth year and traffic code number.
• The customer settles the fines.
• The customer settles the required fees by credit card.
• The customer receives a temporary driving licence by email while waiting for the original renewed licence, which can be delivered through 2 channels:
  • Customer Happiness Centres in Deira or Al Barsha
  • Through the delivery service, the delivery fees are as follows:
    • Standard delivery 20 AED
    • Same day delivery 35 AED
    • Delivery within 2 hours 50 AED
    • International delivery 50 AED.

Through Self Service Machines

• The customer takes an electronic eye test at one of the Eye Test Centres.
• The customer settles the fines.
• The customer applies for Renewing a Driving Licence.
• The customer settles the required fees.
• The customer prints the driving licence from the Self Service Machine.

Through the Eye Test Centres

• The customer takes the eye test at the centre.
• The customer settles all the due fines.
• The customer receives a temporary driving licence by email while waiting for the original renewed licence, which can be delivered through 2 channels:
  • Customer Happiness Centres in Deira or Al Barsha
  • Through the delivery service, the delivery fees are as follows:
    • Standard delivery 20 AED
    • Same day delivery 35 AED
    • Delivery within 2 hours 50 AED
    • International delivery 50 AED.

Through Mobile Eye Test Trucks

• The customer contacts Al Jaber Optical on 0556002116.
• The customer requests the mobile truck service for the eye test and driving licence renewal, and selects the day and time that suit him.
• The customer settles the required fees and fines.
• The customer receives a temporary driving licence by email while waiting for the original renewed licence, which can be delivered through 2 channels:
  • Customer Happiness Centres in Deira or Al Barsha
  • Through the delivery service, the delivery fees are as follows:
    • Standard delivery 20 AED
    • Same day delivery 35 AED
    • Delivery within 2 hours 50 AED
    • International delivery 50 AED.

Note: The validity of the temporary licence varies according to the period set by the customer to receive the driving licence, and it ranges between 5 and 15 days maximum.

• Website and Smart Application: N/A
• Self Service Machines: N/A
• Eye Test Centres: Unidentified.

• Below 21 years old: 1 Year
• 21 years old and above: 10 years for UAE and GCC citizens and 5 years for residents.

Driving licence.

• The validity of the medical test is 6 months from the date of its issuance.
• All fines on the driving licence must be paid.
• If the customer was 21 years old and above, the driving licence can be renewed 1 year before its expiry date.
• If the customer was less than 21 years old, the licence can be renewed 1 month before its expiry date.
• The driving licence to be renewed must be valid and with its owner.
• Temporary or interim driving licences cannot be renewed.
• The customer’s photograph is retrieved from the Emirates ID scanner.
• Marsoom holders with an expired passport can renew their driving licence for a maximum period of 1 year.
• Diplomats, people without a family book (Marsoom), and sons of Emirati women must visit the Customer Happiness Centers Umm Ramool, Al Manarah, Al Twar, Deira, Al Barsha or Al Kifaf to apply for the service in order to fulfill the requirements for their exceptions.
• The customer can request the mobile truck service for the eye test and licence renewal.
• If the driving licence was expired for more than 10 years, its renewal requires an evaluation test.
• The renewal will be calculated from the transaction date for all customers.