Roads & Transport Authority - Service Details

• RTA website.

• Dubai Drive

• Customer Happiness Centre - Umm Ramool (Eye test not available)
• Customer Happiness Centre - Al Manarah (Eye test available)
• Customer Happiness Centre - Al Towar (Eye test available)
• Customer Happiness Centre - Deira (Eye test available)
• Customer Happiness Centre - Al Barsha (Eye test available)
• Customer Happiness Centre - Al Aweer (Eye test not available)
• Customer Happiness Centre - Al Kifaf (Eye test available)

• Hatta Tasjeel Centre
  

• Customer Happiness Centre - Umm Ramool
• Customer Happiness Centre - Deira
• Customer Happiness Centre - Al Barsha
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Towar
• Customer Happiness Centre - Al Aweer
• Customer Happiness Centre - Al Kifaf
• Tasjeel Al Tawar
• Barsha Tasjeel
• Quick Cars Testing
• Muhaisna Shamil
• Tamam Vehicle Testing
• Al Qusais Tasjeel
• Wasel Belhasa.

8009090.

Through the website

• The customer undergoes an eye test at one of the eye test centres
• The customer pays the fines
• The customer applies for renewing a driving license
• The customer settles the required fees
• The customer receives a temporary driving license through the email to print while waiting for the original license which can be delivered through 2 channels:
  • Customer Happiness Centres in Deira or Al Barsha
  • By courier, with an additional fee of 25 AED.

Through the centres or self service machines

• The customer undergoes an eye test at one of the eye test centres
• The customer pays the fines
• The customer applies for renewing a driving license
• The customer settles the required fees
• The customer prints the driving license from the centre or self service machine.

Through the call centre

• The customer contacts the call centre and provides RTA with the driving license number
• The customer is required to pay the fines by credit card
• The customer receives a temporary driving license through email while waiting for the original license which can be delivered through 2 channels:
  • Customer Happiness Centres in Deira or Al Barsha
  • By courier, with an additional fee of 25 AED.

Through the eye test centres

• The customer is required to pay all the due fines
• The customer receives a temporary driving license through email while waiting for the original license which can be delivered through 2 channels:
  • Customer Happiness Centres in Deira or Al Barsh
  • By courier, with an additional fee of 25 AED.

Note: The validity of the temporary license varies between 5 and 15 days.

• Website: unidentified
• Mobile application: unidentified
• Service centres: 1 visit.

• Below 21 Years old: 1 Year
• Above 21 years old: 10 years for citizens and 5 years for resident, and GCC citizens.

Renewed driving license.

• The validity of the medical test is 6 months from the date of issuance.
• All fines on driving license must be paid.
• In case the customer is 21 years old and above, the driving license can be renewed 6 months before the expiry date.
• In case the customer is less than 21 years old, the license can be renewed 1 month before the expiry date.
• The driving license to be renewed must be effective and with its owner.
• Temporary or periodic driving licenses cannot be renewed.
• The customer’s photograph will be scanned by the Emirates ID scanner.
• When Renewing a driving license, Marsoom holders with expired passports must submit:
  • A Good Conduct certificate
  • A letter from the General Directorate of Residence and Foreign Affairs determining the status of the applicant and his nationality.
  • Driving license renewal for a maximum period of 1 year.