- Question 1: If the customer is on a visit visa, can he renew his expired driving licence?
Answer 1: No, the customer must have a valid Emirates ID card.
- Question 2: If the driving licence is issued in Dubai and the visa is from another emirate, can the customer renew the driving licence online?
Answer 2: Yes, the customer can renew the licence online after making sure that all the details of the traffic file are updated on the traffic system according to the new residence visa.
- Question 3: If the customer submits the photo to the optician and does the renewal online, which photo will appear on the new driving licence?
Answer 3: As per the policy, only the Emirates ID photo is used. However, if the said photo was not extracted for a certain reason, it is substituted with a photo from the system of the General Directorate of Residency and Foreigners Affairs, or from the camera, or the scanner.
- Question 4: What is the procedure in case there is missing information?
Answer 4: If the customer applies for the licence online with missing information or documents, the office team sends him an SMS to provide the details.
SMS Content: Dear customer, kindly provide us with your passport copy including your valid visa to complete your transaction. Email: rtaonline@rta.ae or elham.alfarsi@rta.ae. Thank you from RTA.
- Question 5: What is the procedure in case the Police cancels or suspends a driving licence after reaching 24 black points?
Answer 5: The customer must go to Dubai Police to request an NOC letter to apply for an Evaluation test, so that RTA can open a new training file.
- Question 6: Is it possible to renew or add a category to a military driving licence?
Answer 6: No, the customer must visit the concerned authority to add a category or renew the military licence.
- Question 7: What is the procedure in case the customer’s driving licence was confiscated by Dubai Police for whatever reason and the customer was asked to refer to the authority to solve the problem?
Answer 7: The customer is sent to Barsha Licensing Centre or Deira Licensing Centre.
- Question 8: Is it possible to renew the driving licence from other emirates in Dubai?
Answer 8: No, it is not possible.