Through the website:

• The customer uploads all the scanned required documents
• The customer receives a temporary driving license to print while waiting for the original license which can be delivered through 2 channels:
• • Customer Happiness Centres in Deira or Al Barsha.
  • By courier, with an additional fee of 20 AED.

Through the centres or kiosk:

• The customer submits all the required documents
• The customer is required to pay all the due fines in one of the above mentioned Customer Happiness Centers.

Through the call centre:

• The customer contacts the call centre and provides RTA with the lost or damaged driving license number
• The customer is required to pay the fines by credit card
• RTA verifies the submitted documents and issues a replacement for the lost or damaged license
• The customer receives a temporary driving license while waiting for the original license which can be delivered through 2 channels:
• • Customer Happiness Centres in Deira or Al Barsha
  • By courier, with an additional fee of 20 AED.

Through the optical shops:

• The customer submits all the required documents
• The customer is required to pay all the due fines
• The customer receives a temporary driving license while waiting for the original license which can be delivered through 2 channels:
• • Customer Happiness Centres in Deira or Al Barsha
  • By courier, with an additional fee of 20 AED.

Note: The validity of the temporary license varies between 5 and 15 days.

• Eye test is mandatory for renewing the driver license if the applicant is 65 years-old and above
• The validity of the medical test is 6 months from the date of issuance
• Renewing driving licenses for the customers aged less than 21 years old must be done through the customer service centres, smart screens, mobile application or website
• Personal attendance is mandatory. An authorised person can proceed with the transaction on behalf of the customer after getting the approval of the Driving License Department in RTA
• All fines must be paid
• Driving license must not be expired for more than 10 years or else the customer must take an evaluation test
• In case the customer is 21 years old and above, the driving license can be renewed 6 months before the expiry date. In case the customer is less than 21 years old, the license can be renewed only one month before the expiry date
• The trusted agents cannot proceed with the transaction for their customers if their branch is outside Dubai
• The customer with a valid UAE visa can undergo the eye test outside UAE but it should be stamped by the UAE embassy
• Standards for capturing personal photo:
• • The customer must wear a decent outfit, not obliged to wear the traditional outfit
  • Only Arab nationals can take a picture in the “ghotra and okal”
  • The customer must not wear a hat or a cap
  • Photos can be taken of other photos, only if they have a white background, with a dark outfit, or the opposite. Photos showing a side view are not accepted
  • The elderly customer, over 60 years of age, is not allowed to scan his ID photo. He cannot take the photo from another photo. The customer must be present for the photo
  • Photos taken from other photos are allowed only when applying for replacing a lost or damaged license or amending personal data. The presence of the applicant or a fist-degree relative or company representative is mandatory.