Roads & Transport Authority - Service Details

• RTA website

• Dubai Drive

• Customer Happiness Centre - Umm Ramool
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Towar
• Customer Happiness Centre - Deira
• Customer Happiness Centre - Al Barsha
• Customer Happiness Centre - Al Kifaf

• Hatta Tasjeel Centre
  

• Customer Happiness Centre - Umm Ramool
• Customer Happiness Centre - Deira
• Customer Happiness Centre - Al Barsha
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Towar
• Customer Happiness Centre - Al Aweer
• Customer Happiness Centre - Al Kifaf
• Tasjeel Al Tawar
• Barsha Tasjeel
• Quick Cars Testing
• Muhaisna Shamil
• Tamam Vehicle Testing
• Al Qusais Tasjeel
• Wasel Belhasa

8009090

Through the website

• The customer undergoes an eye test at one of the eye test centres.
• The customer pays the fines.
• The customer applies for renewing a driving licence.
• The customer settles the required fees.
• The customer receives a temporary driving licence through the email to print while waiting for the original licence which can be delivered through 2 channels:
  • Customer Happiness Centres in Deira or Al Barsha
  • By courier, with an additional charge of 25 AED.

Through the centres or self service machines

• The customer undergoes an eye test at one of the eye test centres.
• The customer pays the fines.
• The customer applies for renewing a driving licence.
• The customer settles the required fees.
• The customer prints the driving licence from the centre or self service machine.

Through the call centre

• The customer contacts the call centre and provides RTA with the driving licence number.
• The customer is required to pay the fines by credit card.
• The customer receives a temporary driving licence through email while waiting for the original licence which can be delivered through 2 channels:
  • Customer Happiness Centres in Deira or Al Barsha
  • By courier, with an additional charge of 25 AED.

Through the eye test centres

• The customer is required to pay all the due fines.
• The customer receives a temporary driving licence through email while waiting for the original licence which can be delivered through 2 channels:
  • Customer Happiness Centres in Deira or Al Barsha
  • By courier, with an additional charge of 25 AED.

Note: The validity of the temporary licence varies according to the period set by the customer to receive the driving licence, and it ranges between 5 and 15 days.

• Website: unidentified
• Mobile application: unidentified
• Service centres: 1 visit.

• Below 21 Years old: 1 Year
• Above 21 years old: 10 years for citizens and 5 years for residents and GCC citizens.

Renewed driving licence.

• Customer happiness centers where eye test is available: Customer Happiness Centre - Al Manarah, Customer Happiness Centre - Al Towar, Customer Happiness Centre - Deira, Customer Happiness Centre - Al Barsha, Customer Happiness Centre - Al Kifaf, Customer Happiness Centre - Umm Ramool
• The validity of the medical test is 6 months from the date of issuance.
• All fines on driving licence must be paid.
• If the customer was 21 years old and above, the driving licence can be renewed 6 months before the expiry date.
• If the customer was less than 21 years old, the licence can be renewed 1 month before the expiry date.
• The driving licence to be renewed must be effective and with its owner.
• Temporary or periodic driving licences cannot be renewed.
• The customer’s photograph will be scanned by the Emirates ID scanner.
• When Renewing a driving licence, Marsoom holders with expired passports must submit:
  • A Good Conduct certificate
  • A letter from the General Directorate of Residence and Foreign Affairs determining the status of the applicant and his nationality.
  • Driving licence renewal for a maximum period of 1 year.