Roads & Transport Authority - Service Details

• RTA Website

• Dubai Drive
• RTA Dubai

• Customer Happiness Centre - Umm Ramool
• Customer Happiness Centre - Deira
• Customer Happiness Centre - Al Barsha
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Twar
• Customer Happiness Centre - Al Kifaf
• Tasjeel Al Tawar
• Barsha Tasjeel
• Muhaisna Shamil
• Tamam Vehicle Testing
• Al Qusais Tasjeel
• Wasel Vehicle Testing - Al Jaddaf

• 8009090

Through Website

• The customer takes an electronic eye test at one of the Eye Test centres.
• The customer pays the fines.
• The customer applies for renewing a driving licence through RTA Website.
• The customer settles the fees.
• The customer receives a temporary driving licence through the email to print while waiting for the original licence, which can be delivered through 2 channels:
  • Customer Happiness Centres in Deira or Al Barsha
  • By courier, with an additional charge of 25 AED.

Through Smart Apps

• The customer takes an electronic eye test at one of the Eye Test Centres.
• The customer selects Apply for Renewing a Driving Licence service from the Smart App.
• The customer scans the QR code or enters the following details: driving licence number, issue date, birth year and traffic code number.
• The customer pays the fines.
• The customer settles the required fees by credit card.
• The customer receives a temporary driving licence through the email to print while waiting for the original licence, which can be delivered through 2 channels:
  • Customer Happiness Centres in Deira or Al Barsha
  • By courier, with an additional charge of 25 AED.

Through Self Service Machines

• The customer takes an electronic eye test at one of the Eye Test Centres.
• The customer pays the fines.
• The customer applies for Renewing a Driving Licence.
• The customer settles the fees.
• The customer prints the driving licence from the Self Service Machine.

Through Call Centre

• The customer contacts the Call Centre and provides RTA with the driving licence number.
• The customer settles the required fees and fines by credit card.
• The customer receives a temporary driving licence through email while waiting for the original licence, which can be delivered through 2 channels:
  • Customer Happiness Centres in Deira or Al Barsha
  • By courier, with an additional charge of 25 AED.

Through the Eye Test Centres

• The customer takes the eye test at the centre.
• The customer pays all the due fines.
• The customer receives a temporary driving licence through email while waiting for the original licence, which can be delivered through 2 channels:
  • Customer Happiness Centres in Deira or Al Barsha
  • By courier, with an additional charge of 25 AED.

Note: The validity of the temporary licence varies according to the period set by the customer to receive the driving licence, and it ranges between 5 and 15 days maximum.

• Website and Smart Application: N/A
• Self Service Machines: N/A
• Call Centre: N/A
• Eye Test Centres: Unidentified.

• Below 21 years old: 1 Year
• 21 years old and above: 10 years for citizens and 5 years for residents and GCC citizens.

Renewed driving licence.

• The validity of the medical test is 6 months from the date of its issuance.
• All fines on the driving licence must be paid.
• If the customer was 21 years old and above, the driving licence can be renewed 1 year before its expiry date.
• If the customer was less than 21 years old, the licence can be renewed 1 month before its expiry date.
• The driving licence to be renewed must be valid and with its owner.
• Temporary or periodic driving licences cannot be renewed.
• The customer’s photograph is retrieved from the Emirates ID scanner.
• Marsoom holders with an expired passport can renew their driving licence for a maximum period of 1 year.
• Diplomats, people without a family book (Marsoom), and sons of Emirati women. must visit the Customer Happiness Centers Umm Ramool, Al Manarah, Al Twar, Deira, Al Barsha or Al Kifaf to apply for the service in order to fulfill the requirements for their exceptions.