Through the website:

• The customer receives a temporary driving license to print while waiting for the original license which can be delivered through 2 channels:
  • Customer Happiness Centers in Deira or Al Barsha.
  • By courier, with an additional fee of 25 AED.

Through the centres or kiosk:

• The customer is required to pay all the due fines in one of the above mentioned Customer Happiness Centers.

Through the call centre:

• The customer contacts the call centre and provides RTA with the driving license number
• The customer is required to pay the fines by credit card
• RTA verifies the submitted documents and issues a replacement for the lost or damaged license
• The customer receives a temporary driving license while waiting for the original license which can be delivered through 2 channels:

- Customer Happiness Centers in Deira or Al Barsha

- By courier, with an additional fee of 25 AED.

Through the optical shops:

• The customer is required to pay all the due fines
• The customer receives a temporary driving license while waiting for the original license which can be delivered through 2 channels:
• Customer Happiness Centres in Deira or Al Barsha
• By courier, with an additional fee of 25 AED.

Note: The validity of the temporary license varies between 5 and 15 days.

• • The validity of the medical test is 6 months from the date of issuance.
  • All fines must be paid.
  • In case the customer is 21 years old and above, the driving license can be renewed 1 year before the expiry date.
  • In case the customer is less than 21 years old, the license can be renewed 6 months before the expiry date.
  • The driving license to be renewed must be effective (not-cancelled), with its owner, or found (in case it was lost then found by an individual who returned it to the competent authorities).
  • Temporary or periodic driving licenses cannot be renewed.
  • The customer’s photograph will be scanned by the Emirates ID scanner.
  • Any national or holder of a valid UAE residence visa issued by Dubai can undergo the eye test outside UAE if it was accredited by the UAE consulate or embassy.