Roads & Transport Authority - News Details

Dubai’s Roads and Transport Authority (RTA) will take part in the ‘Week without Service Centres’ initiative (21-25 October 2018) by running 192 smart services. RTA has taken this step in support of the Dubai’s Department of Finance initiative rolled out for the second straight year. Several public entities will take part in the initiative.

“RTA will contribute to this initiative by availing 192 smart to all spectrums of the community. Such services will be easily accessible to clients via smartphones, computers, self-service machines and the Call Centre,” said Ahmed Mahboub, Director of Customers’ Happiness at RTA’s Corporate Administrative Support Services Sector.

“These channels are ready to deliver services that will bring happiness to clients through saving the time and hassles of visiting service centres. The step contributes to the green economy and environmental sustainability by reducing the carbon footprint. It also supports the “Dubai Paperless Strategy,” which aims to eliminate paper consumption in daily government transactions after 2021, and will contribute in conserving resources, reducing expenses and growing revenues.”

“RTA’s Call Center (8009090) will be accessible to the public 24/7 and so are the self-service machines spreading all over Dubai. Currently, there are 20 machines, and the plan is to increase the number to 55 machines by 2020. RTA has worked on an awareness campaign to educate the public on the ‘Week without Service Centres’ initiative and its importance in building a sustainable future for the city,” he added. 

“The ‘Week without Centres’ initiative reflects the official government drive in coaxing the digitalization and automation of all services. It contributes to realising all strategic goals of RTA, namely the first goal (Smart Dubai), and the third goal (People Happiness). It supports the Pioneering and Excellent Government as part of the six strategies of Dubai 2021,” concluded Mahboub.