Press Releases
13 Nov 2019
Al Tayer honours 51 excellent Dubai taxi drivers
HE Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of Roads and Transport Authority (RTA) has honoured 50 Dubai taxi drivers under RTA’s annual Taxi Services Excellence Awards. The event aims to felicitate the best drivers at taxi operators namely Dubai Taxi Corporation, Arabian Taxi, Cars Taxi, Metro Taxi, and National Taxi. RTA also honoured the best novice driver, which went to Powel Justice from Dubai Taxi Corporation for his good treatment of customers and speaking multiple languages.
The Taxi Services Excellence Awards aim to improve the quality of taxi services to clients and nurture a competitive environment between companies as a means of leveraging their performance. The awards also aim at raising the public awareness of traffic safety, bringing happiness to taxi riders, and motivating drivers to excel, show job compliance and serve customers.
Al Tayer was delighted to see taxi companies in Dubai engaged in offering highly competitive services and rolling out initiatives to uplift customers’ satisfaction and happiness.
“RTA is always keen to improve the taxi service, which is vital for the daily mobility of people in Dubai. Taxi fleet comprises more than 11 thousand vehicles in 2018 run by more than 23 thousand drivers. More than 173 million riders were served through 100 million trips in 2018. RTA also seeks to improve the skills of taxi drivers through continuous training on driving and enhancing their safety skills with the aim of improving passenger services and satisfaction,” he said.
RTA had set out specific criteria for selecting excellent drivers based on the number of accidents/traffic offences incurred, complaints made, compliance with the company instructions/health & safety standards (administrative offences), the ratio of productive vis-à-vis wasted kilometres, and ideas contributed.
Honourees were delighted with this kind gesture that reflects RTA’s care for those working in taxis. They hailed the idea of rewarding best-performing and most compliant drivers.