Complaint Box

  • 1
    Service center

    I go to the service center to apply for a service

  • 2
    Encounter a problem

    I encounter a problem whilst in the service center

  • 3
    Complaint box

    I notice the complaint box in the service center

  • 4
    Complaint

    I write my complaint

  • 5
    Drop complaint in the box

    I drop my complain in the box

  • 6
    7 working days

    It takes 7 working days to process my complaint

  • 7
    Agent

    I receive a call from the agent to inform me about the action taken regarding my complain

Direct Complain

  • 1
    Service center

    I go to the service center to apply for a service

  • 2
    Encounter a problem

    I encounter a problem whilst in the service center

  • 3
    Open door policy

    I notice that the service center manager has an open door policy

  • 4
    Meeting with the service center manager

    I meet with the service center manager I explain my problem

  • 5
    Taking actions

    The service center manager takes the necessary actions to resolve my problem

  • 6
    Problem solved

    The service center manger makes sure the problem has been solved and that I have obtained the service

Contact Center

  • 1
    Service center

    I go to the service center to apply for a service

  • 2
    Encounter a problem

    I encounter a problem whilst in the service center

  • 3
    Call the contact center

    I call the contact center at 8009090

  • 4
    Explain problem

    I explain my problem to the contact center

  • 5
    Agent

    The contact center agent informs me that the complaint will be handled within 7 working days

  • 6
    7 working days

    The complaint is handled with 7 working days

  • 7
    Call from Agent

    I receive a call from the agent to inform me about the action taken regarding my complaint

VIA Email

  • 1
    Encounter a problem

    While I was using one of the RTA online services, I Encounter a problem

  • 2
    Navigate through the website

    I navigated through the website

  • 3
    Ask RTA

    Then, , I noticed about ask@rta.ae

  • 4
    Sent complaint mail

    I sent my complain via email

  • 5
    Recieve a reply

    I received the reply within 3 working days, and my problem is solved now

VIA Social Media

  • 1
    Encounter a problem

    While I was using one of the RTA services, I Encounter a problem

  • 2
    Navigate through the website

    I navigated towards the contact page

  • 3
    RTA social networks

    Then, I noticed RTA's social networks

  • 4
    Sent complaint

    I sent them my complain via one of their social media platforms

  • 5
    Contact with agent

    One of RTA social media customer services agents contact me shortly, we had a satisfied discussion

  • 6
    Recieve a reply

    I received the final solution within 3 working days, and my problem is solved now

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