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Press Releases

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Bus On-Demand service completes 84k journeys as satisfaction rating scores 4.7 out of 5

The RTA announced that its Bus On-Demand service had made 84,009 journeys from the start of the service last February up to September 2020

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Opening 4-way footbridge at vital Dubai Marina junction

The bridge boasts of a unique design echoing the urban architecture of the neighbourhood and coastal areas. It stretches 75 metres and handles about 8000 people per hour in all directions.

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RTA advances 3D printing in cooperation with Serco and specialist firm

RTA has made significant progress in the manufacturing of metro spare parts using 3D printing technology during the exceptional circumstances forced by the outbreak of the global pandemic Covid-19

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Auctions off 300 premium plates of 2, 3, 4 and 5 digits

Dubai’s Roads and Transport Authority (RTA) is offering 300 catchy number plates of 2, 3, 4 and 5 digits at the forthcoming 61st Online Auction, the third this year

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RTA discusses benchmarking of project management practices with Dubai Municipality

RTA has briefed officials from the Dubai Municipality on the practices and processes of the Building and Facilities Department as well as the central and specialist indicators

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Yacht and boat docking service to the public

Dubai’s Roads and Transport Authority (RTA) has recently launched yacht and boat docking services to the public at its Al Garhoud Marine Workshop.

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RTA embarks on project to accommodate 3000 public bus drivers

RTA has endorsed a project to provide accommodation for 3000 eligible public bus drivers in Dubai, according to RTA’s accommodation procedures

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Hamdan bin Mohammed tours Route 2020 Project

Dubai Crown Prince and Chairman of The Executive Council of Dubai His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum said the Dubai Metro represents one of the emirate’s many success stories made possible by the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

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Briefing Etihad Aviation on pioneering and excellence practices

RTA has briefed officials from the Government Excellence Department at the Etihad Aviation Group on the best practices and procedures of excellence. The briefing is part of RTA’s strategy of sharing expertise and knowledge with government and semi-government entities and improving business processes.

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RTA, Trakhees sign MoU to streamline permits for lands impacted by Rail Protection Zone of Route 2020

RTA and the Department of Planning and Development - Trakhees at the Ports, Customs and Free Zone Corporation, expressed their intents to step up cooperation in several fields of common concern.

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RTA signs MoU with Ministry of Interior to benefit employees from Fazaa Card

The step is part of the strategic cooperation between the two bodies and the exchange of business practices for the happiness of employees.

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RTA uses AI, Machine Learning in planning bus routes based on usage

The step is part of RTA’s endeavours to apply technology in saving the time and effort of all parties and improving the experience of public transport riders.

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Introducing new design for classic vehicle license plates

Under the directives of His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Dubai Crown Prince and Chairman of The Executive Council of Dubai, the emirate’s Roads and Transport Authority (RTA) has introduced a new design for the license plates of classic vehicles, inspired by plates used in Dubai in the 1980s.

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Automating all employee administrative services, deploys virtual assistant

Such a step, which is part of RTA’s Digitisation Plan, contributes to Dubai Paperless Strategy 2021 and supports the efforts of fighting Covid-19.

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Al Tayer receives Innovation Organization Maturity certificate from American GIM Institute

His Excellency Mattar Mohammed Al Tayer, has received the Innovation Organization Maturity certificate bestowed on the RTA from the Global Innovation Management Institute (GIMI), Boston, USA.

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8th edition of Dubai’s Railway Protection Code of Practice

RTA has approved the 8th edition of the Dubai’s Railway Protection Code of Practice. The latest version includes various improvements to the Code that enable RTA’s Rail Agency to adopt a more effective

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Vehicle technical testing certificates go paperless

The RTA has recently ceased the printing of technical testing paper certificates in respect of vehicles registered in Dubai and switched to e-certificates instead and emailed these certificates to to clients

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200 students benefit from RTA’s remote learning aid for fixed-income families

The initiative was administered by RTA’s Foundation in cooperation with Community Development Authority (CDA) and SERCO, Dubai Metro & Tram Operator.

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Progress rate in upgrading three metro stations clocks 40%

His Excellency Mattar Mohammed Al Tayer, announced that the completion rate had reached 40% in upgrading three stations on the Dubai Metro Red Line namely: Dubai Internet City, Damac Properties and UAE Exchange.

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RTA celebrates women’s achievements on Emirati Women’s Day

The Women Committee of Dubai’s Roads and Transport Authority (RTA) celebrated the Emirati Women’s Day, which took place this year under the theme “Preparing for the Next 50: Women in Support of the Nation”.

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Al Tayer and Al Marri inspect cycling tracks, pedestrian crossing projects

His Excellency Mattar Mohammed Al Tayer, and His Excellency Lieutenant General Abdullah Khalifa Al Marri, have recently made an inspection tour of cycling tracks and pedestrian crossing projects currently undertaken by RTA in Dubai

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RTA, DANS sign MoU in support of Autonomous Air Vehicle Project

RTA signed a Memorandum of Understanding (MoU) with the Dubai Air Navigation Services (DANS) as part of a strategy to exchange expertise with government and semi-government entities sharing common objectives

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Dubai Taxi introduces precautionary measures for school transport service, limits number of students per bus

The move echoes the directives of the Dubai’s leaders to provide students with a healthy and safe environment par excellence.

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104th open distinctive plates auction in Dubai fetches AED36m with 83% increase over last auction in 2019

The 104th Open Auction for Distinctive Number Plates organised by Dubai’s Roads and Transport Authority (RTA) on 22 August generated AED36.224 millions.

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55% of work completed in Trucks Rest Stop on Emirates Road

His Excellency Mattar Mohammed Al Tayer, Director-General and Chairman of the Board of Executive Directors of Roads and Transport Authority (RTA), announced that completion rate in the Trucks Rest Stop Project at Dubai Land, Emirates Road had reached 55%.

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Service timing during holiday of New Hijri Year 1442

RTA has announced the timings of its services covering customer happiness centres, paid parking zones, public buses, metro, tram, marine transport, and service provider centres

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Workshop urges school bus operators to step up protection against Covid-19

More than 153k students from private schools and 21k students from public schools in Dubai use school buses, which reached 6,732 buses in the Emirate

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Opening two bus routes (metro link and express service), improving others

RTA is set to launch two bus routes as early as August 24th. The first one, F27, is a metro link service shuttling between Al Jafiliya metro station and Al Satwa

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RTA obtains Organizational Maturity Certificate in Innovation – Level 4

RTA has recently obtained Organizational Maturity Certificate (OMC) in Innovation – Level 4, branded Master-Innovation Leadership, from the Global Innovation Management Institute (GIMI) based in Boston, Massachusetts, USA

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Completion rate of model bus stations at Al Satwa, Oud Metha hits 77%

His Excellency Mattar Mohammed Al Tayer, announced that construction of the two model public bus stations at Oud Metha and Al Satwa had reached 77%.

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V 12 tops 90 premium plates of 2 to 5 digits up for grabs in RTA’s 104th open auction

The super number plate (V 12) will top a fascinating collection of 90 fancy licensing plates of two, three, four and five digits on offer at the forthcoming 104th open auction of RTA

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Al Tayer explores cooperation with French Keolis Group

His Excellency Mattar Mohammed Al Tayer, held a remote video meeting with Bernard Tabary, CEO International at Keolis Group; a leading French Firm and operator of passenger transport on various transit modes.

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RTA holds training courses for Abra operators

RTA in cooperation with Dubai Maritime City Authority (DMCA) have recently held training courses to polish the skills of traditional Abra operators, shuttling riders daily between the two sides of the Dubai Creek

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Dubai Taxi ponders 42 innovative ideas for post-coronavirus future

The Dubai Taxi Corporation (DTC) at the Roads and Transport Authority (RTA) has held an online workshop entitled: ‘Preparatory Steps for Post-Coronavirus Year.’

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Opening of 5 bridges stretching 2571m leading to Deira Islands in coop with Nakheel

Roads and Transport Authority (RTA) opened on Saturday, August 8, 2020 five bridges leading to Deira Islands constructed in cooperation with Nakheel. The new bridges link with the existing bridge crossing over the Navigation Canal

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RTA lifts 3m riders during Eid Al Adha holiday 1441H

Roads and Transport Authority (RTA) announced that Dubai's public transit means and taxis lifted 2,853,710 riders during the holiday of Eid Al Adha 1441H (30 July to 2 August 2020).

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Launching corporate agility transformation programme to cope with government and global trends

RTA announced the launch of a Corporate Agility Transformation Programme to foster a comprehensive implementation of agility concepts & practices and sustain them across RTA business areas

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Al Tayer inspects Bin Yaber Driving Institute

His Excellency Mattar Mohammed Al Tayer, inspected Bin Yaber Driving Institute at Al Rawiyya

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Supporting 500 orphans, disadvantaged families on Eid Al-Adha

RTA launched an array of initiatives in support of 500 orphan children from less fortunate families marking the advent of Eid Al-Adha.

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31st August as deadline for submissions to Dubai World Self-Driving Transport Challenge 2021

RTA has fixed August 31st 2020 as a deadline for receiving submissions to the second edition of the Dubai World Self-Driving Transport Challenge 2021, which has generous prize money of AED6.3 million in total. It called on leading companies, start-ups and local academia to register their submissions

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Service timing during Eid Al-Adha holiday 1441H/2020

Marking the holiday of Eid Al-Adha, Dubai’s Roads and Transport Authority (RTA) has announced revised timings of its services

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RTA explores with customers full digital vehicle registration journey

A remote session recently held with customers of the Licensing Agency, discussed an initiative for a full digital vehicle registration customer journey; the first of its kind ever.

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RTA uses big data to monitor physical distancing in buses

RTA has set up a digital platform using Big Data, to detect any lack of compliance with the physical distancing between riders of public buses in Dubai and take enforcement measures accordingly

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Al Tayer endorses smart initiatives for roads maintenance, improved licensing of drivers and vehicles

His Excellency Mattar Mohammed Al Tayer, endorsed a package of smart initiatives for improving and sustaining RTA’s services

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RTA entitles car rental companies to add digital platforms, smart apps activity

The step aims to empower those companies to expand the scope of their services in line with Dubai Government’s drive to make Dubai the smartest and happiest city in the world.

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RTA’s measures to tackle COVID-19 highlighted in UITP Webinar

RTA has taken part in a remote video webinar held recently by the International Federation of Public Transport (UITP) – MENA. RTA’s participation entitled: The Economic and Financial Impacts of Covid-19 and Precautionary Measures

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RTA inspects 6500 taxis to ensure compliance with Covid-19 preventive measures

RTA had launched an extensive inspection campaign that covered 6,510 taxis of 7 franchise companies, including Dubai Taxi, and inspected premises of their operators in Dubai during the second half of this year 2020.

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VR-based Training for Tram Drivers in partnership with SERCO

RTA and SERCO, the Dubai Metro & Tram Operator, have recently launched a joint initiative of conducting Virtual Reality (VR) based training dedicated for Tram Drivers

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Dubai Future Council for Transportation reviews post-COVID-19 transportation challenges

His Excellency Mattar Mohammed Al Tayer, chaired a remote meeting of the Council. Attendees included RTA board members as well as a host of local and global future fore-sighting experts.

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Launching index to measure entrepreneurial maturity of corporate performance

RTA announced the launch of an index to measure the entrepreneurial maturity level of corporate performance of all affiliated sectors and agencies. The step aims to verify RTA’s competitiveness and ranking in the global reports of competitiveness indicators.

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RTA employs AI to monitor on-road conduct of taxi drivers

RTA has started the implementation of Artificial Intelligence (AI) technologies to monitor the behaviour of taxi drivers on the road. The step aims to identify weaknesses in the professional performance of taxi drivers while sitting behind the wheel

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600 books, articles added to ‘Read with RTA’ app

RTA has added about 600 knowledge and educational items to the ‘Read with RTA’ app. Stuff added include written or audio-visual books, selected articles in the fields of business, languages

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Drop in pedestrian fatality in Dubai in 2007-2019

His Excellency Mattar Mohammed Al Tayer, Director-General and Chairman of the Board of Executive Directors of Roads and Transport Authority (RTA), highlighted the importance of RTA’s efforts to improve traffic safety in general and pedestrian safety in particular.

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Launching operational stage of Software Asset Management

Dubai’s Roads and Transport Authority (RTA) has embarked on the Operational Phase of the Software Asset Management Project; a key tool for leveraging asset management structures.

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Mohammed bin Rashid launches official operations of Route 2020 Project

His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, has officially inaugurated the Route 2020 Project.

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MENA Centre for Transport Excellence holds 4 remote workshops in first half of 2020

The MENA Centre for Transport Excellence, in conjunction with the Roads and Transport Authority (RTA), held four remote specialized training programms during the first half of 2020. About 36 trainees from various transport entities worldwide delivered courses

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Employing female bus drivers for the first time in the region

RTA has recently recruited the first batch of three female bus drivers for deployment on the internal bus network, thus becoming the first entity in the Middle East region to take this initiative. The three female bus drivers started operation on 3rd July 2020.

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Supporting ‘Invest in Knowledge’ initiative of Mohammed bin Rashid Knowledge Foundation

The step is part of efforts to nurture a digital infrastructure that enables knowledge-sharing during these exceptional circumstances forced by the Covid-19 pandemic all over the world.

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Holding 36k remote meetings, handles 122k audio-video calls during Covid-19 crisis

His Excellency Mattar Mohammed Al Tayer, confirmed that RTA’s efforts to upgrade the technological infrastructure and transformation of all customer services to smart services enabled it to continue business normally during the Covid-19 crisis.

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Trucks movement ban on Dubai roads back to normal

Roads and Transport Authority (RTA) and Dubai Police General HQ announced that the ban on the movement of trucks with a tare weight more than 2.5 tons would revert to the normal status, starting on Saturday 4 July, 2020.

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Dubai Taxi’s remote innovation lab generates 188 ideas for service improvement

RTA’s Dubai Taxi Corporation has recently organised a Government Innovation Lab 2020 via remote communication technology in compliance with the preventive health measures in place.

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Call Centre achieves 97% customer satisfaction amid Covid-19 challenges

It provided extra devices and upgraded the systems in a way that enabled the centre to make a perfect operation, which resulted in achieving an overall customer satisfaction rating as much as 97%.

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RTA pilots biodiesel-powered traditional ‘Abras in partnership with ENOC

RTA’s Public Transport Agency, in collaboration with ENOC Group, embarked on a pilot to power its traditional Abras using Biodiesel5.

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Opening 740-metre bridge leading to Dubai Creek Harbour

The project encompasses the improvement of Nadd Al Hamar Street - Ras Al Khor Road intersection, along with extensive improvements of Ras Al Khor Road.

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Launching smart platforms for bus drivers

RTA has launched smart platforms for public bus drivers as part of an effort to automate drivers’ services, maximise their happiness, and encourage them to deliver better services to customers.

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Holding 7th Dubai International Projects Management Forum via virtual platform

RTA announced the seventh edition of the DIPMF would be held remotely during 12-15 December via virtual technology under the theme ‘Mapping the Future’.

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RTA, Dubai Municipality sign geospatial infrastructure service level agreement

RTA and Dubai Municipality have signed Service Level Agreement providing for enhanced cooperation in the geospatial infrastructure of Dubai

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Intensive rail maintenance during national disinfection program

RTA’s Rail Agency capitalised on the recent lockdown period of the National Disinfection Programme by carrying out intensive maintenance works on the Dubai Metro network.

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Completion of Al Quoz Bus Depot construction

The new facility, which complements other bus depots at Jebel Ali, Al-Khawaneej, Al Ruwayyah , Al Aweer and Al Qusais, serves buses operating on 24 routes all over Dubai.

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RTA’s commercial and investment practices obtain ISO

Dubai’s Roads and Transport Authority (RTA) has obtained ISO 10014 certificate for developing a leading model of commercial and investment activities across the MENA region.

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AI in taxis to curb spread of Covid-19

Such monitoring covers physical distancing and wearing of face masks onboard taxis, whether for passengers or drivers.

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Hamdan bin Mohammed reviews progress of work on Dubai-Al Ain Road Improvement Project

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Dubai Crown Prince and Chairman of The Executive Council reviewed the progress of work on the AED2 billion Dubai-Al Ain Road Improvement Project.

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RTA receives its employees with firm precautions, thermal cameras, masks and gloves given away

RTA announced that preparations had been completed for employees to resume full office duty (100%) and that all precautionary health measures were in place to ensure a safe working environment under the prevailing challenges of Covid-19.

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Completing 80 digital, 4th Industrial Revolution projects

His Excellency Mattar Al Tayer praised the vision of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, to launch the E-Government initiative 20 years ago.

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RTA signs as member of UN Global Compact for Sustainable Development

The achievement was made following the full alignment of RTA’s sustainability reports with the UN goals that address global challenges such as poverty, inequality, climate, environmental degradation, peace, justice, human rights and the fight against corruption.

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Al Tayer approves RTA Youth Council Plan 2020

His Excellency Mattar Mohammed Al Tayer, approved RTA’s Youth Council Plan 2020 built on three pillars: Empowerment, Communication and Engagement.

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Inspection campaigns, continuous monitoring to implement precautionary measures at service provider centres

RTA is continuously conducting inspection campaigns to verify the compliance with the preventive health measures at service provider centres including vehicle testing and registration facilities and driving institutes.

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RTA obtains membership of European transportation authority (ERTICO)

The move is part of efforts to sustain RTA’s excellence drive and envision the future of transportation and Intelligent Transportation Systems (ITS).

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New generation of bus shelters at four Dubai hotspots

RTA has unleashed a new generation of bus shelters at four hotspots across the city. The shelters boast of an innovative design that had been endorsed by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai.

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Mahboub reports 610% upsurge in transactions, 195% hike in chats during Covid-19

RTA announced that Mahboub Chatbot had processed 135,128 thousand chats since the outbreak of the coronavirus pandemic last March and April. The figure replicates a sharp increase from the 45,754 chats reported in the preceding two months (Jan and Feb 2020).

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Customers Council provides instant responses to customer via #chatwithRTA

RTA held a remote session via Twitter under #chatwithRTA initiative. The session witnessed considerable interaction with a broad spectrum of community members.

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Launching digital investment platform in 2021

It aims to offer investors a package of smart and streamlined services and showcase RTA’s investment opportunities amongst a wider spectrum of local and global businesses.

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Completing a project with 13 bridges leading to Dubai Hills Mall

RTA announced the completion of all construction works in Roads and Bridges leading to Dubai Hills Mall project. The project comprises of 13 bridges extending 3700 metres in length and 11-22 metres in width, with a combined capacity of 23,500 vehicles per hour

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Offering 300 distinctive 4 and 5-digit number plates in its second 2020 online auction

RTA is offering 300 distinctive number plates of 4 and 5 digits at the forthcoming 60th Online Auction, the second online auction this year. Plates on offer bear (A-H-I-J-K-L-M-N-O-P-Q-R-S-T-U) codes.

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ِِAnnouncing revised service timings of public transport, happiness centres, paid parking and shared transport

Dubai’s Roads and Transport Authority has modified the service timings of public transport (metro, tram, buses, marine transport), taxis and shared transport as well as customers happiness centres, service provider centres, and paid parking zones as of Wednesday 27 May 2020.

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Announcing service timings during Eid Al Fitr holiday 1441H/2020

RTA has announced the business hours of its services during the holiday of Eid Al-Fitr 1441H/2020 covering customers happiness centres, paid parking zones, public buses, metro, tram, marine transport and service provider centres (vehicle testing)

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41k people including families benefit from RTA’s Ramadan initiatives

Dubai’s Roads and Transport Authority (RTA) announced that 41,210 individuals and families.

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Al Tayer discusses cooperation, implications of Covid-19 with British Minister for Transport

His Excellency Mattar Al Tayer, held a meeting via video conference technology with Chris Heaton-Harris, Minister of State at the Department for Transport, UK.

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RTA honours 1000 drivers under Dubai Taxi Excellence Awards

RTA has honoured 1000 taxi drivers compared to 100 at its annual Dubai Taxi Awards in 2020. The steep increase in the number of honourees reflects the brave and heroic role of taxi drivers under exceptional circumstances during Covid-19 pandemic

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Dubai Taxi delivers Iftar to 4800 drivers

Dubai Tax launched two Ramadan initiatives targeting taxi drivers. This initiative reflects DTC’s appreciation of its taxi drivers working under exceptional circumstances caused by the outbreak of the coronavirus (Covid-19).

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Timings of public transport services, customer happiness centres as of 20 May 2020

RTA has updated the service hours of public transport means (metro, tram buses, marine transport, taxis and shared transport) as well as customer happiness centres and centres of service providers, as of 20 May 2020.

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RTA signs Metro Station Naming Rights agreement with Mashreq Bank, renames two other stations

RTA has signed an agreement granting Mashreq Bank the naming rights of the ex-Sharaf DG Metro Station. Thus, the new name of the station has become Mashreq Metro Station. The strategic location is near many of the bank’s customers and will enable Dubai Metro’s travelers to enjoy a superior digital banking experience directly at the station.

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RTA runs remote online employee training platform

Thanks to modern technologies, the delivery of such training content can now enrich employee skills and knowledge of sustaining business remotely during the current lockdown witnessed by the whole world including the UAE

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Dubai Tram, Marine Transport, Shared transport services to resume

RTA announce that Dubai Tram, intercity bus, marine transport (Ferry, water taxi, abras both traditional and air-conditioned), and shared transport will resume regular service as of Wednesday, 13th May 2020.

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Women Committee distributes Ramadan rations to 210 female taxi drivers

The distribution was done under strict compliance with the applicable preventive measures against the spread of novel coronavirus including physical distancing.

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Saving 45m gallons of water, 30m litres of fuel

Numbers released reflect that RTA’s savings amounted to 45 million gallons of water, 30 million litres of fuel, and 39 million kilowatt-hours. Results achieved can be contributed to RTA’s fifth strategic goal (Safety and Environmental Sustainability).

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37% of Khawaneej Roads improvements completed

His Excellency Mattar Mohammed Al Tayer, announced that completion rate at Khawaneej Roads Improvement Project reached 37%. The project comprises the construction of three main interchanges as well as service roads extending 23 km along Khawaneej and Al Amardi Streets.

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Dubai Taxi teams with LinkedIn in remote training of human resources

120 employees have benefited from the online training programmes in the platform, which has about 15,000 learning and training courses updated weekly and delivered by an array of industry experts.

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Opening of footbridges at Khalid bin Al Waleed, Al Marabea' Street

RTA has opened a pedestrian bridge at Khalid bin Al Waleed Street, Bur Dubai, and another one at Al Marabea' Street, Al Quoz. RTA built these bridges to enhance pedestrian safety and streamline the link between residential communities and business outlets.

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