Hosting ‘Skills Cube’ to promote employee abilities
RTA has recently hosted a delegation from Skills Cube; a national programme for fostering advanced skills, lifelong learning, talent identification and capacity building
RTA inspects manufacturing of train equipment for Route 2020 in Poland
A technical delegation has recently visited one of Alstom’s trains manufacturing establishments in Poland to examine the manufacturing of equipment used in Route 2020 project trains
Customers Council reviews Dubai business community needs
The Customers Council has held a discussion panel with representatives of a broad spectrum of the business community in Dubai
Opening Al Yalayis, Al Asayel Streets Improvement Project
The improvement of Al Yalayis Street enhances the link of Sheikh Zayed Road with Sheikh Mohammed bin Zayed Road as well as the Emirates Road
Briefing delegation of Ajman Municipality about buildings and facility management practices
The visit is in line with RTA’s strategy of boosting cooperation and exchanging relevant knowledge and expertise with various public and private entities across the UAE.
Smart systems process 180k transactions in 7 months
In the first seven months of this year, smart service systems of RTA have processed as much as 178,009 transactions. Those smart systems, which operate 24/7, comprise 22 self-service kiosks, 14 smart counters, and the Call Centre (8009090)
Al Tayer explores cooperation in autonomous transport with German delegation
HE Mattar Al Tayer, has received HE Holger Mahnicke, Consul General of the Federal Republic of Germany in Dubai accompanied by a delegation comprising representatives of major public and educational entities as well as leading firms in Germany
Youth Council ponders future-shaping concepts
RTA’s Youth Council held a workshop entitled ‘Youth Community’ at ‘Youth Hub X’, Emirates Towers, Dubai. About 30 employees of RTA took part in the workshop, which is a part of the annual creative events held by the Council
Dubai-Sharjah ferry line lifts 48k passengers since inauguration
Ferry service shuttling between Dubai and Sharjah has ferried (47,843) passengers, since the service inauguration on July 27th 2019
Dubai Metro accomplishes a decade of happy journeys for 1.5 b riders
RTA is celebrating (Monday) September 9th, 2019, the 10th anniversary of Dubai Metro, which had been inaugurated on 09/09/2009. The first decade of the metro operation has been marked by fabulous successes.
Stepping up awareness efforts in the start of new school year
RTA started the new academic year with an array of awareness-raising events targeting both students and motorists. Several technical measures were introduced to curb traffic congestions in school zones in Dubai in line with this drive
Dubai Taxi lifts 1 million passengers arriving at Dubai Airports
Dubai Taxi stepped up its efforts to serve passengers arriving through Dubai Airports, following the summer vacation. DTC took several measures to facilitate the running of taxi service at the three airports in collaboration with the Airports Management
Raising the bar for training school bus drivers, supervisors
RTA has rolled out a new package of training programmes for school transport drivers and supervisors designed by specialised international institutes. The objective is to raise the calibre of this category to bring it in line with the top operational standards of the industry
‘Tech Taxi’ provides free WiFi, digital services to riders
It involves providing free WiFi internet in Dubai taxis and a package of digital services to taxi riders. The digital services supports the smart city drive, which recently saw the launch of the e-hailing taxi service ‘Hala’ in conjunction with Careem.
Cutting refund time of nol card balance to 8 days
RTA has announced a number of improvements on the refund period of nol card and ticket’s balance in line with its commitment to bring more happiness to users of nol cards, whether in public transport means or other uses
Expanding Tamkeen Programme to cover training of 100 citizens, residents
RTA has expanded the third edition of Tamkeen with RTA programme, which is meant for training Emiratis who had been seeking jobs for one year since graduation, to include residents.
RTA holds workshops about regulating cable cars safety systems
RTA has recently held a series of workshops highlighting the latest practices of licensing and regulating cable cars safety systems. Workshops were held in RTA’s Head Office in coordination with the French STRMTC as part of RTA’s efforts to improve public transit means and bring them at par with world-class standards.
Opening Phases 3 and 4 of roads leading to Expo
These two phases included the construction of bridges and roads extending 5 km and 17 km respectively, at a total cost of AED 1.3 billion.
Launching a new night bus service, improves other routes
RTA announced the launch of a new night public bus route as of Sunday 1st September. RTA will also improve the timing and connectivity of 11 other routes to boost public bus network in Dubai.
Completing relocation of metro ‘Women and Children’ cabins
The two-month process included removing stickers from previous cabins during maintenance hours and affixing them to the newly designated cabins located at the other end of metro trains
Services timing during New Hijri holiday 1441
Services affected by the holiday timing include customers’ happiness centres, paid parking zones, public buses, Dubai Metro and Tram, marine transit modes, and service-provider centres (Technical Testing).
Holding diverse events in celebration of Emirati Women Day
2019 year’s edition of the event, which is annually celebrated on August 28, took place under the theme ‘Women, Icons of Tolerance’ in line with UAE’s initiative designating 2019 as a Year of Tolerance
Initiatives to motivate bus drivers
Roads and Transport Authority (RTA) is offering an array of valuable initiatives that have a significant role in fostering a positive and motivating working environment for drivers of public buses.
Dubai Taxi adds five new schools to school transport network
Dubai Taxi has signed a contract with Athena Educational Group amounting, adding 5 more schools (2 in Dubai and 3 in Sharjah) for 5 years to the list of schools covered by DTC’s school transport service
Smart Car Rental records 378k journeys in 7 months
Statistics reveal that as much as 377,873 journeys have been completed compared to 185,501 journeys recorded during the same period last year, which reflects a very healthy growth of 103%
Completion of 65% of Intelligent Traffic Systems expansion project
HE Mattar Al Tayer announced that the completion rate of the Intelligent Traffic Systems Expansion Project had reached 65%.
Briefing two delegations on BIM experience
A delegation from Dubai Aviation Engineering Projects (DAEP) and another from Abu Dhabi Transmission and Despatch Company (TRANSCO) recently visited (RTA)
Graduation of 70 interns of Ajial summer training programme
For the 11th year in a row, 70 Emirati students in secondary schools and universities have graduated from this summer’s internship of Roads and Transport Authority (RTA) branded Ajial
Chatbot ‘Mahboub’ wins IBM award for AI applications
The Chatbot of RTA, branded as ‘Mahboub’ has won a prestigious award from the top American and global technology giant IBM, for using leading artificial intelligence (AI) technology applications
Using AI-powered cameras to measure customers’ happiness index
Smart cameras powered by AI technology installed by RTA have screened the facial expressions of 26,476 customers at four service centres (Deira, Awir, Barsha and Um Ramool) during the first half of 2019 year
International Safety Award of British Safety Council
RTA has won the International Safety Award with Distinction 2019 from the British Safety Council, UK. RTA was named the best local government entity under the Local Government, Defence and Public Services Organisations Category.
Discussing the support of Green Limousine Plan with motor agencies
RTA’s Public Transport Agency called on motor agencies in the UAE to support its plan to transform 90% of limousines into environmental-friendly vehicles during the period 2020-2026
65% of Al Qudra-Lehbab roads intersection completed
65% of construction works of Al Qudra-Lehbab Roads Intersection Project had been completed. The project upgrades the junction from intersecting roads into a flyover enabling free traffic in all directions
CTE holds training courses in transport digitalization, crowd management
UITP MENA Centre for Transport Excellence (CTE) at RTA has held a series of events during the first half of this year comprising training courses and workshops. Events covered a diverse topic of relevance to public transport in the region and far afield.
Public transportation modes lift 4m riders during Eid al-Adha holidays
RTA’s Public transportation modes have lifted 4,003,195 riders during the recent Eid al-Adha holiday.
Signing MoUs with Canadian, Sharjah Universities
The MoUs call for stepping up cooperation in academic affairs, training, scholarships, scientific research and artificial intelligence
Al Merqab e-Hail, limo technology wins smart mobility award
IDC is a reputed international entity for judging the most innovative technology projects and practices, with a regional office in Dubai.
ITP’s Cloud, Network Implementation Awards
RTA has recently won two regional information technology awards from ITP Group. The first one was (Cloud Implementation of the Year Award) and the other was (Fixed Network Implementation of the Year Award)
Obtaining ISO in compliance management system first time in the ME
Roads and Transport Authority has obtained ISO 19600 Certificate in Compliance Management System, thus becoming the first government entity in the Middle East to obtain this certificate in the field of roads and transport
1300 inspections of marine transport in first half of 2019
RTA has carried out 1375 inspections in marine transport activities during the first six months of this year, resulting in 98 offence tickets. Inspections covered abras, water taxi, water bus, ferry, safety equipment operators and passengers
RTA, Dubai Police prepare traffic plan during Eid al-Adha holiday
Events Security Committee, comprising of Dubai Police and Roads and Transport Authority (RTA), has charted out a comprehensive plan for traffic movement in Dubai during Eid al-Adha holiday
Services timing during Eid Al-Adha holiday 1440H/2019
Services affected by the holiday timing include customers’ happiness centres, paid parking zones, public buses, Dubai Metro and Tram, marine transit modes, and service-provider centres
Renewing agreements with three driving entities to improve drivers’ training
RTA has recently renewed agreements signing with one driving institute and two other driving centres to improve the quality of driving learning experience to bring it in line with the highest standards of the industry
Trials of Dubai Self-driving Challenge in Australia, Taiwan
A delegation from RTA has recently visited several universities and start-ups in Taipei (Taiwan) and Sydney (Australia) participating in Dubai World Challenge for Self-Driving Transport
296m riders used public, shared transport in first half of 2019
As much as 296.22 million riders have used public, shared transport and taxis in the first half of this year in Dubai. The number reflects a healthy 6.5% growth rate from the figure recorded in the same period last year, which was 277.91 million riders. The average daily ridership of mass transit means during the first six months of this year amounted to 1.618 million riders.
Rich rewards for nol Plus most frequent users
A winner walked away with a fully paid trip covering air tickets and accommodation worth of AED25,000. Ten other members got iPads
RTA and Dubai Police step up traffic safety and flow in the Emirate
HE Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of Roads and Transport Authority (RTA) and HE Major General Abdullah Khalifa Al Marri, Commander-in-Chief of Dubai Police, have recently held a coordinative meeting at the premises of RTA in Dubai.
Briefing Abu Dhabi’s Department of Transport on Tram experience
The delegation consisted of Ibrahim Sarhan Al Hamoudi, Acting Executive Director of the Surface Transport Sector; Alan George Perkins, Land Transport Advisor and several employees.
Introducing pioneering Virtual Reality technology in training occupational drivers
RTA’s Public Transport Agency has launched the initial stage of Virtual Reality (VR) technology in training and qualifying passenger transport drivers, rendering RTA the first government entity in the Middle East to use VR technology in this field
Delivering 74 green economy initiatives
As part of its strategy for the optimal use of resources and energy, RTA has carried out 74 initiatives encompassing prominent projects in the field of green economy, environmental sustainability, and power efficiency
Start testing for selecting winners of Dubai World Challenge for Self-Driving Transport
RTA is all set to embark on the practical tests programme for selecting winners of Leaders Category of the Dubai World Challenge for Self-Driving Transport in collaboration with Dubai Silicon Oasis Authority (DSOA) August 2019
Starting Ferry service to Sharjah with 42 daily journeys
The service launch is part of RTA’s plan to improve marine transportation services and ease people mobility between the two emirates.
Integrating ‘Dubai Drive’ and ‘RTA Dubai’ Apps into UAE Pass
The step will improve user experience across all RTA smart channels by simplifying the digital identity registration and authentication processes, rendering the process convenient and intuitive for the user.
Briefing students of Al Falah University on Information Security
Dubai’s RTA has held an induction workshop for students of Mass Communication College, Al Falah University in Dubai about information security. The workshop focused on RTA’s approach to tackling cyber-attacks
Briefing Ministry of Interior on its successful defected vehicles recall practice
The UAE Ministry of Interior reviewed the successful practice of RTA of recalling vehicles from various brands and makes, sustaining a variety of manufacturing defects in collaboration with a host of auto dealers in the Emirate
Opening Tripoli Street Improvement Project
RTA is all set for opening Tripoli Road Improvement Project. The improved traffic corridor cuts the transit time of the 12 km distance between Sheikh Mohammed bin Zayed Road and Emirates Road to just about 8 minutes
Dubai Taxi’s Enaya health campaign covers 12.5k employees
Dubai Taxi Corporation has launched a wide-ranging campaign, branded ‘Enaya’ (Care) to improve the health condition and increase awareness among its employees and drivers
Installing 100 solar-powered nol recharging machines
The step is part of RTA’s efforts to expand the use of renewable energy in all services and projects in support of the government drive towards a green and sustainable economy.
RTA and Careem unleash their taxi e-hailing ‘Hala’ Brand ahead of its JV official launch in September 2019
RTA and ‘Careem’ announced the launch of their taxi e-hailing in Dubai under a Joint Venture (JV) name called ‘Hala’, which will officially offer its services to customers as of September 2019 through taxi vehicles.
Launching automated chat on WhatsApp channel
RTA has recently launched a Corporate Automated Chat System (Mahboob) via WhatsApp channel, as part of a plan to step up communication channels with its customers
Receives 500 applications for scholarship programme
The programme is part of endeavours to qualify Emiratis and empower them to contribute to RTA’s development drive.
Obtaining ISO Certification for Learning Outside Formal Education
RTA has obtained ISO 29993:2017 Certificate for Learning Services Outside Formal Education from the British Standards Institution (BSI), rendering it the first entity in Dubai’s Government to make this achievement
Auction off 200 distinctive plates online on July 28, 2019
Dubai’s RTA is offering 200 distinctive number plates of 3, 4 and 5 digits at the forthcoming 57th Online Auction. Plates on offer at this auction, the third of its kind this year are (A, B, H, I, J, K, L, M, N, O, P, Q, R, S, T) codes
Launching trials of ‘Smart Track System’ for testing drivers
The ‘Smart Track’ system highlights RTA’s efforts in support of the government drive to transform Dubai into the smartest city in the world.
Opening three new bus routes, upgrades others
The step aims to enhance Dubai’s bus network and improve the service integration with Dubai Metro stations as well as inter-city bus services
Completion of 45% of roads and bridges leading to Dubai Hills Mall
HE Mattar Al Tayer announced 45% completion of construction works on the bridges and roads leading to Dubai Hills Mall at the junction of Umm Suqeim Street and Al Khail Road
Command Centre attracts dozens of visiting VIP delegations, firms and international media
RTA reported that the Enterprise Command and Control Centre (EC3), had become a popular destination for visiting VIPs, diplomats, local and federal government delegations, leading firms as well as local, Arab and international media since launched in May 2017
Holding open day for suppliers
RTA held an open day for registered suppliers as part of its efforts to enhance the communication in line with Dubai Government’s vision to facilitate the delivery of government services to the business community
Call Centre receives around 970 thousand calls in the first half of 2019
RTA’s Call Centre (8009090) received 968,752 calls during the first six months of this year. The average time of call response clocked at 14 seconds, which falls well under the planned 20 seconds response time
RTA, Federal Transport Authority and Etihad Rail review railways legislation
RTA recently held a coordinative meeting with the Federal Transport Authority - Land and Maritime (FTA), and Etihad Rail at its headquarters. The meeting discussed the existing cooperation between the three entities and the federal legislation regulating rail networks in the UAE
Offering Emirati interns career exposure through ‘AJYAL’ programme
RTA has started the summer internship programme (Ajyal) whereby the Human Resources and Development Department is undertaking a training programme for a group of Emirati secondary school and university students
Dubai Taxi returns 70% of lost items during first half of 2019
Dubai Taxi revealed that it had returned 70% of lost items reported by Dubai taxi users, which amounted to 7,408 cases in the first half of 2019
Deploying 94 Optare Midi Buses on 17 routes
HE Mattar Al Tayer has launched the operation of 94 medium-size buses of Optare Brand, which will be the first of its kind in the UAE. These buses are compatible with the European Emission Standards (Euro 5), light in weight and low on fuel consumption
British Secretary of State for International Trade briefed about Dubai Metro
RTA’s Rail Agency briefed HE Right Honourable Liam Fox, MP, Secretary of State for International Trade, about the operation and maintenance of Dubai Metro
Customers Council unveils initiative to bring happiness to UAE senior citizens
Mohammed Obaid Al Mulla reaffirmed RTA’s commitment of increasing happiness of the community by offering UAE senior citizens a 20% discount on limousine services
Al Tayer honours 25 employees achieving academic degrees
He also honoured employees who obtained degrees in 2018 under RTA’s Academic Achievement programme as well as graduates of Artificial Intelligence Programme at the University of Oxford sponsored by the Office of the Minister of State for Artificial Intelligence.
Scooping multiple social responsibility, brand development awards
RTA has made several Corporate Social Responsibility (CSR) achievements where it won the Dubai Chamber CSR Label, rendering it the first government entity to win this award for the third year running
A plan to improve marine transit services on Dubai Canal
RTA has endorsed a three-phase 10-year plan to improve marine transport services on Dubai Water Canal 2020-2030. The plan envisages upgrading marine transit services on Dubai Water Canal to keep pace with the urban development on the two shores of the Canal
Donating 3,536 computer units to Mohammed bin Rashid Al Maktoum Humanitarian and Charity Establishment
RTA has donated 3,536 computer units to Mohammed Bin Rashid Al Maktoum Humanitarian & Charity Establishment in the context of RTA’s social responsibility and global contributions of RTA’s Charity Foundation
90% of Dubai limousine fleet will go green by 2026
Chaired by HE Mattar Al Tayer, RTA Board has endorsed an initiative to transform 90% of limousines operating in Dubai into environmental-friendly vehicles (hybrid/electric) by 2026
Obtaining ISO certification in IT Governance, first time for UAE entity
RTA has obtained ISO-IEC 38500:2015 Certificate; an international standard of corporate governance of information technology. The award was made following the audit carried out by Certification Partner Global (CPG)
Inviting business community to take part in 6th DIPMF
The Organising Committee of Dubai International Project Management Forum (DIPMF) called on the local, regional and global business community to make submissions for the sixth edition of the forum
Dubai Future Council for Transportation reviews mobility initiatives proposed for Dubai
HE Mattar Al Tayer and Chairman of Dubai Future Council for Transportation has recently chaired the second meeting of the Dubai Future Council for Transportation in Bulgari Hotel, Dubai
Relocating Women & Children Cabin to add privacy and comfort to riders
Rail Agency is set to relocate the Women & Children’s Metro Cabin in the existing metro trains over two months. During this period, these cabins, along with posters, will be relocated from the current location near the Gold Cabin to the new location at the other end of the train
Launching smart storage system of Metro and Bus spare parts
RTA has launched a Smart Storage System for its assets spare parts. The system has been implemented for Dubai Metro spare parts in Al Rashidiya Metro Depot, and RTA’s public buses’ spare parts at Jebel Ali and Al Awir Bus Depots
RTA announces full automation of drivers testing at the smart yard
Dubai’s Roads and Transport Authority (RTA) announced 100% automation of drivers’ tests through Smart Yard project.
Mohammed bin Rashid approves Improvement of Dubai–Al Ain Road Project costing AED2 billion
The project will enhance the Road’s link with several highways, such as Sheikh Mohammed bin Zayed Road, Sheikh Zayed bin Hamdan Al Nahyan Road and Emirates Road
RTA first Dubai Govt. entity to release audited financial statements conforming to International Accounting Standards
RTA has released its audited financial statements conforming to the international public sector accounting standards set by the New York-based Association of International Accountants
Hamdan bin Mohammed Award for Innovation in Project Management urges participation of business community, academia
The board of trustees of the Hamdan bin Mohammed Award for Innovation in Project Management called on individuals and business community as well as academicians to take part in the third edition of the award as the deadline for submissions (31 July 2019) is edging closer
Launching national competencies qualification programme
This annual programme, which runs for one year starting from this June, is part of Dubai Government strategic drive of building a high-potentials talents government
Al Tayer endorses RTA’s Artificial Intelligence map
HE Mattar Al Tayer has endorsed the map of RTA’s Artificial Intelligence Strategy, which is aligned with the UAE Artificial Intelligence Strategy 2030, the 50-Year Charter, Smart Dubai 2021, and RTA’s Digital Strategy
Celebrating national events of various nationalities as part of Year of Tolerance initiatives
Dubai’s Roads and Transport Authority (RTA) has unleashed an array of initiatives to promote the value of tolerance across the community. The effort is in line with the UAE’s designation of 2019 as the Year of Tolerance.
RTA Call Centre wins two regional Lifestyle and Transport Industry Awards
RTA has won the Best Government Call Centre (Lifestyle) Award as well as the Best Industry Call Centre (Transport) Award of INSIGHTS Middle East. The awards saw intense competition between scores of public entities, private companies and bank institutions in the Gulf region
Al Tayer highlights Dubai’s experience in public and self-driving transport at UITP Global Public Transport Summit in Stockholm
RTA participated in the 63rd UITP Global Public Transport Summit held in Stockholm, Sweden under the theme ‘Art of Public Transport’. HE Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of RTA, headed RTA’s delegation at the event
Supporting sports initiatives of Dubai Club for People of Determination
RTA and Dubai Club for People of Determination have signed an agreement to boost their joint efforts in support of people of determination. The step is part of RTA’s endeavours in response to the Dubai Government initiative (My Community, a City for Everyone)
Reporting 2100 passenger transport offences
RTA has carried out an inspection campaign targeting unlicensed passenger transport, taxis and limousines for about 30 days. The campaign was launched in implementation of the Executive Council’s Resolution No. (33) for 2016 governing passenger transport activities in Dubai
4 m riders during Eid Al-Fitr holiday 2019
The total number of public transport riders in Dubai during Eid Al-Fitr holiday 2019 reached 3,906,107 riders compared to 3,794,320 riders during Eid Al-Fitr holidays 2018, according to RTA’s official sources
AED474 million contract for buying 373 buses in support of Dubai’s mobility plan
RTA has signed a contract for purchasing 373 buses of Volvo SB3 along with a 10-year maintenance contract in support of Dubai’s mobility plan and to cope with the rising number of public bus riders.
Launching circular marine transport line on Dubai Water Canal
RTA has launched a new circular marine line served by Dubai Ferry starting from Sheikh Zayed Road Station. The service, which will run on a trial base, aims to explore tourist attractions and increase the marine tourism amongst visitors, citizens and residents