RTA and Careem unleash their taxi e-hailing ‘Hala’ Brand ahead of its JV official launch in September 2019
RTA and ‘Careem’ announced the launch of their taxi e-hailing in Dubai under a Joint Venture (JV) name called ‘Hala’, which will officially offer its services to customers as of September 2019 through taxi vehicles.
Launching automated chat on WhatsApp channel
RTA has recently launched a Corporate Automated Chat System (Mahboob) via WhatsApp channel, as part of a plan to step up communication channels with its customers
Receives 500 applications for scholarship programme
The programme is part of endeavours to qualify Emiratis and empower them to contribute to RTA’s development drive.
Obtaining ISO Certification for Learning Outside Formal Education
RTA has obtained ISO 29993:2017 Certificate for Learning Services Outside Formal Education from the British Standards Institution (BSI), rendering it the first entity in Dubai’s Government to make this achievement
Auction off 200 distinctive plates online on July 28, 2019
Dubai’s RTA is offering 200 distinctive number plates of 3, 4 and 5 digits at the forthcoming 57th Online Auction. Plates on offer at this auction, the third of its kind this year are (A, B, H, I, J, K, L, M, N, O, P, Q, R, S, T) codes
Launching trials of ‘Smart Track System’ for testing drivers
The ‘Smart Track’ system highlights RTA’s efforts in support of the government drive to transform Dubai into the smartest city in the world.
Opening three new bus routes, upgrades others
The step aims to enhance Dubai’s bus network and improve the service integration with Dubai Metro stations as well as inter-city bus services
Completion of 45% of roads and bridges leading to Dubai Hills Mall
HE Mattar Al Tayer announced 45% completion of construction works on the bridges and roads leading to Dubai Hills Mall at the junction of Umm Suqeim Street and Al Khail Road
Command Centre attracts dozens of visiting VIP delegations, firms and international media
RTA reported that the Enterprise Command and Control Centre (EC3), had become a popular destination for visiting VIPs, diplomats, local and federal government delegations, leading firms as well as local, Arab and international media since launched in May 2017
Holding open day for suppliers
RTA held an open day for registered suppliers as part of its efforts to enhance the communication in line with Dubai Government’s vision to facilitate the delivery of government services to the business community
Call Centre receives around 970 thousand calls in the first half of 2019
RTA’s Call Centre (8009090) received 968,752 calls during the first six months of this year. The average time of call response clocked at 14 seconds, which falls well under the planned 20 seconds response time
RTA, Federal Transport Authority and Etihad Rail review railways legislation
RTA recently held a coordinative meeting with the Federal Transport Authority - Land and Maritime (FTA), and Etihad Rail at its headquarters. The meeting discussed the existing cooperation between the three entities and the federal legislation regulating rail networks in the UAE
Offering Emirati interns career exposure through ‘AJYAL’ programme
RTA has started the summer internship programme (Ajyal) whereby the Human Resources and Development Department is undertaking a training programme for a group of Emirati secondary school and university students
Dubai Taxi returns 70% of lost items during first half of 2019
Dubai Taxi revealed that it had returned 70% of lost items reported by Dubai taxi users, which amounted to 7,408 cases in the first half of 2019
Deploying 94 Optare Midi Buses on 17 routes
HE Mattar Al Tayer has launched the operation of 94 medium-size buses of Optare Brand, which will be the first of its kind in the UAE. These buses are compatible with the European Emission Standards (Euro 5), light in weight and low on fuel consumption
British Secretary of State for International Trade briefed about Dubai Metro
RTA’s Rail Agency briefed HE Right Honourable Liam Fox, MP, Secretary of State for International Trade, about the operation and maintenance of Dubai Metro
Customers Council unveils initiative to bring happiness to UAE senior citizens
Mohammed Obaid Al Mulla reaffirmed RTA’s commitment of increasing happiness of the community by offering UAE senior citizens a 20% discount on limousine services
Al Tayer honours 25 employees achieving academic degrees
He also honoured employees who obtained degrees in 2018 under RTA’s Academic Achievement programme as well as graduates of Artificial Intelligence Programme at the University of Oxford sponsored by the Office of the Minister of State for Artificial Intelligence.
Scooping multiple social responsibility, brand development awards
RTA has made several Corporate Social Responsibility (CSR) achievements where it won the Dubai Chamber CSR Label, rendering it the first government entity to win this award for the third year running
A plan to improve marine transit services on Dubai Canal
RTA has endorsed a three-phase 10-year plan to improve marine transport services on Dubai Water Canal 2020-2030. The plan envisages upgrading marine transit services on Dubai Water Canal to keep pace with the urban development on the two shores of the Canal
Donating 3,536 computer units to Mohammed bin Rashid Al Maktoum Humanitarian and Charity Establishment
RTA has donated 3,536 computer units to Mohammed Bin Rashid Al Maktoum Humanitarian & Charity Establishment in the context of RTA’s social responsibility and global contributions of RTA’s Charity Foundation
90% of Dubai limousine fleet will go green by 2026
Chaired by HE Mattar Al Tayer, RTA Board has endorsed an initiative to transform 90% of limousines operating in Dubai into environmental-friendly vehicles (hybrid/electric) by 2026
Obtaining ISO certification in IT Governance, first time for UAE entity
RTA has obtained ISO-IEC 38500:2015 Certificate; an international standard of corporate governance of information technology. The award was made following the audit carried out by Certification Partner Global (CPG)
Inviting business community to take part in 6th DIPMF
The Organising Committee of Dubai International Project Management Forum (DIPMF) called on the local, regional and global business community to make submissions for the sixth edition of the forum
Dubai Future Council for Transportation reviews mobility initiatives proposed for Dubai
HE Mattar Al Tayer and Chairman of Dubai Future Council for Transportation has recently chaired the second meeting of the Dubai Future Council for Transportation in Bulgari Hotel, Dubai
Relocating Women & Children Cabin to add privacy and comfort to riders
Rail Agency is set to relocate the Women & Children’s Metro Cabin in the existing metro trains over two months. During this period, these cabins, along with posters, will be relocated from the current location near the Gold Cabin to the new location at the other end of the train
Launching smart storage system of Metro and Bus spare parts
RTA has launched a Smart Storage System for its assets spare parts. The system has been implemented for Dubai Metro spare parts in Al Rashidiya Metro Depot, and RTA’s public buses’ spare parts at Jebel Ali and Al Awir Bus Depots
RTA announces full automation of drivers testing at the smart yard
Dubai’s Roads and Transport Authority (RTA) announced 100% automation of drivers’ tests through Smart Yard project.
Mohammed bin Rashid approves Improvement of Dubai–Al Ain Road Project costing AED2 billion
The project will enhance the Road’s link with several highways, such as Sheikh Mohammed bin Zayed Road, Sheikh Zayed bin Hamdan Al Nahyan Road and Emirates Road
RTA first Dubai Govt. entity to release audited financial statements conforming to International Accounting Standards
RTA has released its audited financial statements conforming to the international public sector accounting standards set by the New York-based Association of International Accountants
Hamdan bin Mohammed Award for Innovation in Project Management urges participation of business community, academia
The board of trustees of the Hamdan bin Mohammed Award for Innovation in Project Management called on individuals and business community as well as academicians to take part in the third edition of the award as the deadline for submissions (31 July 2019) is edging closer
Launching national competencies qualification programme
This annual programme, which runs for one year starting from this June, is part of Dubai Government strategic drive of building a high-potentials talents government
Al Tayer endorses RTA’s Artificial Intelligence map
HE Mattar Al Tayer has endorsed the map of RTA’s Artificial Intelligence Strategy, which is aligned with the UAE Artificial Intelligence Strategy 2030, the 50-Year Charter, Smart Dubai 2021, and RTA’s Digital Strategy
Celebrating national events of various nationalities as part of Year of Tolerance initiatives
Dubai’s Roads and Transport Authority (RTA) has unleashed an array of initiatives to promote the value of tolerance across the community. The effort is in line with the UAE’s designation of 2019 as the Year of Tolerance.
RTA Call Centre wins two regional Lifestyle and Transport Industry Awards
RTA has won the Best Government Call Centre (Lifestyle) Award as well as the Best Industry Call Centre (Transport) Award of INSIGHTS Middle East. The awards saw intense competition between scores of public entities, private companies and bank institutions in the Gulf region
Al Tayer highlights Dubai’s experience in public and self-driving transport at UITP Global Public Transport Summit in Stockholm
RTA participated in the 63rd UITP Global Public Transport Summit held in Stockholm, Sweden under the theme ‘Art of Public Transport’. HE Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors of RTA, headed RTA’s delegation at the event
Supporting sports initiatives of Dubai Club for People of Determination
RTA and Dubai Club for People of Determination have signed an agreement to boost their joint efforts in support of people of determination. The step is part of RTA’s endeavours in response to the Dubai Government initiative (My Community, a City for Everyone)
Reporting 2100 passenger transport offences
RTA has carried out an inspection campaign targeting unlicensed passenger transport, taxis and limousines for about 30 days. The campaign was launched in implementation of the Executive Council’s Resolution No. (33) for 2016 governing passenger transport activities in Dubai
4 m riders during Eid Al-Fitr holiday 2019
The total number of public transport riders in Dubai during Eid Al-Fitr holiday 2019 reached 3,906,107 riders compared to 3,794,320 riders during Eid Al-Fitr holidays 2018, according to RTA’s official sources
AED474 million contract for buying 373 buses in support of Dubai’s mobility plan
RTA has signed a contract for purchasing 373 buses of Volvo SB3 along with a 10-year maintenance contract in support of Dubai’s mobility plan and to cope with the rising number of public bus riders.
Launching circular marine transport line on Dubai Water Canal
RTA has launched a new circular marine line served by Dubai Ferry starting from Sheikh Zayed Road Station. The service, which will run on a trial base, aims to explore tourist attractions and increase the marine tourism amongst visitors, citizens and residents
Signing MoU with skyTran for suspended transport systems
RTA is making relentless efforts to improve and expand public transport network in Dubai to keep pace with the sustained growth of the city, which is shaping into a premier business and service hub worldwide
Al Tayer opens Customers and Employees Service Centre at RTA Head Office
HE Mattar Al Tayer has launched Customers and Employees Service Centre at RTA Head Office in Dubai. The new facility mimics the design of five-star customer service centres and spans an area of 472 square metres
Announcing a joint plan for managing traffic movement during Eid Al-Fitr holiday
Dubai Police and RTA announced a joint plan for managing traffic movement during Eid Al-Fitr holiday. The plan aims to ease the movement of transit means, road users and pedestrians during the holiday
Customers Council ponders improving procedures of commercial advertisement permits
The Customers Council of Dubai’s RTA discussed the prospects of improving services related to the processing of permits of commercial advertisements and investment services.
Signing MoU with Society for Human Resource Management to improve training
RTA signed a MoU with the Society for Human Resource Management (SHRM) calling for the two parties to cooperate in the fields of training, career and educational development, and private projects related to human resources
Dubai Taxi runs diverse events in Ramadan Camp
The event represented DTC’s efforts to engage with taxi drivers and employees during the holy month of Ramadan as part of its efforts to nurture an attractive and engaging environment for employees and raising their job satisfaction.
Services timing during Eid Al-Fitr holiday 1440 H / 2019 G
RTA services affected by the holiday timing include customers’ happiness centres, paid parking zones, public buses, Dubai Metro and Tram, marine transit modes, and service-provider centres (Technical Testing)
Dedicated hotline to ease payment of compensation to taxi plate holders
RTA has activated a hotline to facilitate the payment of the final compensation to owners of taxi plates in Dubai. A sum of AED170,000 is payable per plate as endorsed by Resolution No (8) for 2018 governing the payment of compensation to taxi plate holders in Dubai
Honouring 66 excellent driving instructors
The step is part of RTA’s endeavours to reward excellent personnel and motivate them to sustain their positive professional practices in a bid to nurture a competitive work environment.
Completing 90% of Tripoli St. Improvement Project
The 12-km Street, which links Sh. Mohammed bin Zayed Road and Emirates Road acts as a parallel one to the recently re-opened Airport Street Improvement Project
RTA and SERCO join hands in support of Year of Tolerance
The agreement is part of the ongoing coordination between the two entities in exchanging knowledge and expertise, as both share the same objective of supporting UAE initiative designating 2019 as the Year of Tolerance.
Distributing Ramadan Rations to 500 needy families in Dubai, Sharjah and Ajman
RTA launched an array of Ramadan-oriented events highlighted by the annual Ramadan Rations initiative for distributing Ramadan supplies to 500 underprivileged families of students at the National Charity Schools in Dubai, Sharjah and Ajman
Statement of Mattar Al Tayer in commemoration of Zayed Humanitarian Day
Celebrated on 19th of Ramadan each year, Zayed Humanitarian Day has become an inspiration for the values of giving and tolerance instilled by the late Sheikh Zayed bin Sultan Al Nahyan. The event has cemented the profile of the UAE rendering it the world’s top donor of humanitarian aid,
Signing a MoU with TATA to support research & development in smart monitoring of drivers’ conduct
RTA and Tata Consultancy Services LLC (TCS) have signed a Memorandum of Understanding setting the ground for the two parties to cooperate in research and development by experimenting the use of technology in analysing the attitudes of motorists in Dubai via a smart app
Al Tayer honours 4085 volunteers contributing 23 thousand hours to RTA’s initiatives
During the event, which was held in recognition of the immense contribution of volunteers in the successes of RTA’s 2018 initiatives, also included honoring of 13 employees who achieved more than 50 volunteering hours, and 9 others for giving more than 30 volunteering hours
Easy payment of taxi fare transactions clocks 3.2m in first quarter of 2019
The figure reflects a massive growth when compared to the number such transactions recorded during the corresponding period last year, which was 1,307,968 transactions.
Electricity saving of 21.7 GWh in 2018 through LED lighting units
RTA adopted a plan for harnessing the LED lighting units following a 50% saving generated by trial projects undertaken as part of researches commissioned in different parts of Dubai, such as Rashidiya.
Al Tayer launches I-Counter to serve customers 24/7
HE Mattar Al Tayer stressed RTA’s relentless efforts to innovate tools and techniques to leverage the smart transformation of customer services
Dubai Taxi offers Umra trips to drivers
Dubai Taxi Corporation (DTC) is offering Umra trips to 25 taxi drivers during this Ramadan. The step, which coincides with 2019 the Year of Tolerance, reflects the keenness of DTC to bring happiness to drivers during the holy month of Ramadan
Hosting consumer protection seminar
RTA recently hosted an awareness-raising seminar focused on consumer protection. The Department of Economic Development in Dubai ran the event. The seminar mainly focused on RTA field inspectors
Organizing government innovation lab to maximise returns of technological resources
The event, which was hosted by the Enterprise Command and Control Center, aimed at coaxing a quality shift towards realising RTA’s first and seventh strategic goals: Smart Dubai, and Advance RTA
RTA and International Institute for Tolerance team up to support Year of Tolerance
H.E Matar Al Tayer and H.E Dr Hamad Al Shaibani signed a partnership agreement for strengthening cooperation and exchanging experiences in support of the UAE’s initiative declaring 2019 as the Year of Tolerance
Launching ‘Inspire us with a Shot’ contest to expose the charm of marine transport
Dubai’s Roads and Transport Authority (RTA) launched the inaugural edition of ‘Inspire with a Shot’ contest, in collaboration with the Hamdan bin Mohammed bin Rashid Al Maktoum International Photography Award (HIPA)
Customers Council screen needs of front-end employees
The objective of the session was to enhance the service levels and improve the happiness index, which would contribute in realising a key strategic goal of RTA; People Happiness.
Inviting fasting motorists not to drive while exhausted, sleepy
RTA cautioned motorists against the risks of driving when exhausted or feeling sleepy, especially during the holy month of Ramadan where many motorists may lose concentration due to the change in eating and sleeping habits
Awarding contract worth AED500 million to improve Al Khawaneej Corridor Project
The project, which will cost about AED500 million, encompasses the construction of three main junctions at Al Khawaneej and Al Amardi Streets.
Auction off 100 distinctive plates online on May 19
Plates on offer at this auction, the second of its kind this year, bear (H – I –J – K – L – M – N – O – P – Q – R – S and T) codes
RTA Women Committee explores ambitions of female staff
The Women Committee at Dubai’s Roads and Transport Authority (RTA) has been engaged in a series of meetings with female employees of various agencies and sectors of RTA as part of its strategy to screen their needs and future ambitions.
Introducing smart system to detect vacant parking spaces
RTA has rolled out a smart parking system initiative at Al Rigga and Dubai World Centre parking slots along the extension of Sheikh Zayed Road (E11). About 2030 ground sensors and 70 overhead digital cameras have been installed together with a central control system covering 3035 parking slots.
Dubai Taxi Corporation unveils new identity encompassing innovative corporate values
RTA’s Dubai Taxi Corporation (DTC) has unveiled a new corporate identity aligned with Dubai Government’s innovative drive and transformation to the Smart Government.
Supporting Suqia campaign by digging 10 wells in 10 countries
HE Mattar Al Tayer announced that RTA would support UAE Water Aid (Suqia) campaign by digging 10 water wells in 10 countries (Indonesia, Kosovo, Senegal, Niger, Nepal, Ghana, Tanzania, Ethiopia, India and Mali).
Al Tayer opens smart floating marine transport station at Dubai Festival City
The station, which accommodates more than 25 passengers, contributes to the integration of marine transit modes by linking Jadaf-Dubai Festival City line with public buses and Creek Metro Station.
Running Meals on Wheels initiative in a remote Thai village
RTA is getting all set for the advent of the imminent holy month of Ramadan by staging an array of events inside and outside the UAE. RTA’s events this year will focus on students from families with limited income, senior Emiratis and workers
Free international calls and nol cards in celebration of International Labour Day
Dubai’s Roads and Transport Authority (RTA) has celebrated the International Labour Day (1st of May) by running several events targeting workers in and outside RTA
Al Tayer chairs inaugural meeting of Dubai Future Council for Transportation
HE Mattar Al Tayer has chaired the first meeting of Dubai Future Council for Transportation at Dubai Future Academy. The 15 members of the Council were in attendance comprising experts and visionary leaders from the UAE and abroad
Mohammed bin Rashid approves a package of ‘Happiness and Leisure’ projects
The projects, aimed at enhancing the happiness of residents, include a Sky Garden, bicycle lanes and promenades at Sheikh Zayed Road, Umm Suqeim and Jumeirah Beach
Hosting International Conference of Deep Foundations Institute
Dubai’s Roads and Transport Authority (RTA) hosted the International Conference of the US-based Deep Foundations Institute (DFI) at its Head Office on 24-25 April 2019
Announcing services timing during Ramadan
RTA announced changes to the business hours of all its services during the holy month of Ramadan. RTA services affected by Ramadan timing include customers’ happiness centres, paid parking zones, public buses, Dubai Metro and Tram, marine transit modes, and service-provider
Processing half a million home-delivery services to clients
RTA announced that it had processed 572,585 home or office-delivery services to clients. It had also received and processed 856 WhatsApp transactions; a service launched a few weeks ago
Accomplishing 75 smart city and artificial intelligence projects
Projects completed relate to the smart organisation, infrastructure, smart vehicles, data management, artificial intelligence and smart and sustainable transport
MoU with University of Birmingham to uplift academic & professional research
RTA has signed a Memorandum of Understanding (MoU) with the University of Birmingham Dubai. The MoU calls for the two parties to cooperate in setting up a transport education and research programme that will help to train the next generation of UAE transport engineers
Public Transport Hackathon concludes with 12 innovative ideas
RTA has concluded the 3rd Public Transport Hackathon held under Youth for Public Transport (Y4PT) initiative of the International Association for Public Transport (UITP)
Endorsing Sustainability Framework to strike environmental and social balance in projects
The Board of Directors of RTA has endorsed RTA’s Sustainability Framework in a session chaired by HE Mattar Al Tayer, Director-General and Chairman of the Board of Executive Directors
7 public awareness messages for crossing tramway
RTA has released and awareness campaign that carried 7 educational messages for the public, namely motorists and pedestrians entering the Tram Zone, urging them to comply with the safety and security rules
Hosting meeting of Waterborne Transport Committee Meeting for the first time in Dubai
RTA is all set for hosting the coordinative meeting of the Waterborne Transport Committee; an affiliate of the International Association of Public Transport (UITP)
Adding five new Salik services to Dubai Drive app
The step aims to enhance the features of the app and support the Dubai Government Paperless Strategy as well as RTA’s third strategic goal (People Happiness)
Endorsing ‘Cultural Diversity’ as theme for 6th Dubai International Project Management Forum
The event will be held from 7 to 10 December 2019 in collaboration with Dubai Electricity & Water Authority (DEWA), DP World, Emaar Properties, and Projects Management Institute (PMI)
RTA and Dubai Police report 700 behavioural offences in buses and facilities
RTA and Dubai Police have launched joint inspection campaigns targeting public buses and bus facilities. The move is part of RTA efforts to ensure the compliance of bus riders with the rules and guidance in place.
Holding traditional events in celebration of ‘Haq AL Laylah’
RTA held a variety of events to celebrate Mid-Shaaban Night, an event locally known as (Haq Allaylah). Scores of employees took part in the festivity, which forms part of the UAE traditions.
Briefing Dubai Police on Enterprise Command and Control Centre
The centre is considered one of the biggest and most sophisticated control centres worldwide in terms of smart technology in use, command and control abilities and multi-modal integration
Holding 3rd Public Transport Hackathon for university students
The hackathon is coordinated with Emaar and Serco and will feature the participation of several university students in the presence of several directors and employees of RTA.
Al Tayer briefs Italian delegation about investment prospects of RTA
The gathering discussed means of boosting cooperation between RTA and its Italian counterparts, and transport challenges, as well as key projects RTA will be undertaking in future.
Completes installation of POS devices to ease payment of taxi fares
Taxi riders can now pay for their journeys via nol card, credit card or NFC technology via smartphones using Apple Pay or Samsung Pay.
Opening five Trucks Rest Areas
The first of these five rest areas is located on Sheikh Mohammed bin Zayed Road, and two rest areas on Emirates Road.The fourth is on Al Ain-Dubai Road at Al Lisaili and the fifth on Lehbab Road at Al Lisaili
Al Tayer inaugurates world’s first robot-operated number plates factory
HE Mattar Al Tayer, has recently inaugurated the first factory in the world that uses robots in the manufacturing of vehicle number plates, with a capacity of 33,000 plates per day.
Customers Council ponders service improvement with university students
RTA Customers Council has recently held its 100th session with a group of university students in Dubai in the presence of Mohammed Obaid Al Mulla, RTA’s Board Member and Chairman of Customers Council.
Holding workshops about artificial intelligence, happiness and future forecasting
The move was part of RTA’s efforts to share knowledge and expertise with various Dubai Government entities in various fields
Restoring Metro service between DMCC and Ibn Battuta stations as of April 19, 2019
Dubai Metro riders will be able to commute seamlessly between Dubai Multi Commodities Centre (DMCC) (Station 37) and Ibn Battuta (Station 39) from April 19, without having to use the alternative free shuttle bus service