Roads & Transport Authority - Service Details

• RTA Website

• Customer Happiness Centre - Umm Ramool

Through Website

1. The customer logs in to RTA website.
2. The customer selects Apply for Reserving a Public Parking for a Hotel.
3. The customer clicks Apply Now.
4. The customer selects Reserving a Public Parking for a Hotel.
5. The customer enters his Makani or plot number.
6. The customer applies for the service.
7. The customer receives the approval or rejection through SMS.
8. In case of approval, the customer settles the required fees, and receives the permit details through email. He can also check its details through the website.

Through Customer Happiness Centres

1. The customer submits the required documents.
2. The customer receives the approval or rejection through SMS.
3. The customer settles the required fees.
4. The customer receives through SMS and e-mail the payment receipt and the details of the permit.

• Website: instantly
• Customer Happiness Centres: 5 minutes.

3 months, 6 months or 1 year.

Permit to reserve a public parking for hotels.

• The permit is issued for the hotel establishment in the Emirate.
• The reserved parking spaces may only be used by the hotel and its customers.
• Reserving a maximum of 4 parking spaces per hotel establishment. The assessment of the Parking Department with regards to the number of the parking spaces allocated is considered final.
• The Parking Department has to coordinate with the Roads and Facilities Maintenance Department to mark the reserved parking spaces in whichever way they see fit.
• In case of public interest, reservations may be cancelled through an official notice sent to the reserving entity at least 30 days prior to the cancellation date, with the possibility of redeeming part of the paid fees according to the remaining period.
• If approved, RTA line paint the reserved parking spaces, install panels with reservation data, and determine the final rates after inspecting the site and adding the cost of installing the panels and striping the parking.
• The customer doesn't have to display the online permit in the vehicle after he parks in the reserved parking space.
• The permit is invalid in other already reserved parking spaces.
• The hotel establishment must settle to the Parking Department all fees related to equipping the reserved parking, in addition to 25% administration fees.
• The customer can only reserve a public parking for light vehicles through this service and not practice the activity of valet parking. To practice this activity, the customer must obtain a special permit from RTA.