Service Details

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Home/ RTA Services / Service Details

Multi-Storey Parkings

This service enables you to obtain a card to subscribe for multi-storey parkings provided by the Roads and Transport Authority (RTA). It also enables you to check the locations of these parkings (5) that are located in Dubai and that are managed and operated by the Parking Department at RTA.

Eligibility

Governmental bodies, companies and individuals who live near the multi-storey parkings are eligible to apply for this service.

Required documents

For companies:

  1. Valid trade license
  2. Copy of the ownership of the house or the tenancy agreement approved by Ejari
  3. Copy of the Emirates ID
  4. Copy of ownership of the vehicle.

For individuals:

  1. Copy of the tenancy agreement approved by Ejari
  2. Copy of ownership of the vehicle.
  3. Copy of the Emirates ID

For governmental entities

  1. Official letter.

Output

  • Permit for multi-storey parkings
  • Settling the parking fees.

Service fees

To issue the permit:

  • 2,000 AED subscription card for 3 months
  • 4,000 AED subscription card for 6 months
  • 8,000 AED subscription card for 1 year
  • +20 AED Knowledge and Innovation fees.

Parking fees:

  • 5 AED for each hour starting the time of the ticket issuance
  • In case of losing the ticket: 150 AED fine + parking fees.

Validity

The validity varies according to the subscription.

Average processing time

  • Service centres: 10 minutes
  • Pay on foot machines and payment windows: instantly
  • Call center: instantly.

Ways to apply

Process

Through centre (to issue the permit):

  • The customer presents the required documents at the service centre
  • The customer is required to settle the fees in cash or through credit card
  • The customer receives the permit.

Pay on foot machines ( to pay the fees)

  • The customer takes the ticket from the machine upon entering the parking
  • The customer is required to settle the fees through the machine while leaving the parking.

Through windows (to pay the fees):

  • The customer takes the ticket from the window upon entering the parking
  • The customer is required to settle the fees through the window while leaving the parking.

Through call centre (to know about the locations of the multi-storey parking buildings):

  • The customer contacts the call centre on the following number: 8009090
  • The customer takes the needed information from the call centre employee.

Note: Pay on foot machines are located in RTA’s multi-storey parking buildings to help saving time at exit gates when the customers settle the fees through the windows.

Payment Methods

  • Cash collection at exit
  • Pay on foot machine
  • Bank Cards (Debit/Credit)
  • NOL Cards
  • Samsung pay and Apple pay

Terms and conditions

  • The service fees must be settled in UAE currency (AED)
  • The management of the multi-storey parking is not responsible for any traffic jam outside the parking during the peak hours which might affect the fees
  • The maximum duration for using Multi-Storey car parking is (30) consecutive days
  • The customer must abide by the traffic laws and must not hinder the traffic flow
  • The card must be issued in the name of the party or the company or the individual requesting the permit
  • The card is issued according to the authorised numbers for each building of the multi-storey parking, the priority of the requests, the location of the requester with respect to the building and the evaluation of the concerned department
  • The customer cannot use the card for reserved parkings or parkings allocated for other parties.

FAQs

This service has no FAQs.

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