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Apply for a Permit to Utilise Pavements by Restaurants and Coffee Shops

This service enables you to use part of the pavement to put tables, chairs and grilling machines, ATM machines, or kids games, in accordance with the rules and regulations adopted by RTA, in order to ensure the smooth movement of pedestrians and provide sufficient space for walking.

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Eligibility
Companies that own restaurants and coffee shops are eligible to apply for this service.
Required documents
  1. Plan showing the required occupancy area
  2. Copy of the tenancy contract information registration certificate.
Service fees
  • 220 AED to issue or renew a utilisation permit plus the value of the permit in accordance with the formula adopted by RTA
  • 10,000 insurance fees, in case the request is related to placing tables and chairs
  • +20 AED Knowledge and Innovation fees.
Process time
  • Website: 3 to 5 working days
  • Customer Happiness Centres: 2 working days.
Website
Customer Happiness Centres (Regular Process)
Process

Through Website

  • The customer logs in to RTA website.
  • The customer fills in the application form and uploads the required documents.
  • The customer settles the application fees.
  • The customer is contacted to schedule a site visit within 2 working days.
  • In case of approval, the customer settles the permit fees, then can check and print the permit through RTA website.

Through Customer Happiness Centres

  • The customer submits the required documents at the centre.
  • The customer fills the application form.
  • RTA validates the submitted documents.
  • The customer settles the application fees.
  • In case of approval, the customer receives an SMS to settle the permit fees, then receives the permit by email.
  • In case of rejection, the customer receives an SMS, heads to the centre to check the rejection reason (missing documents, unclear plan, unfulfillment of conditions, etc.), and can submit another application.
Average waiting time
  • Website: N/A
  • Customer Happiness Centres: 10 minutes.
Validity

1 year.

What you will get

Permit to utilise the pavement by restaurants and coffee shops only.

Terms and conditions
  • The customer must detail all occupied areas on the submitted plan and secure enough space for pedestrians.
  • The customer must leave a space of at least 2m from the pavement width for the movement of pedestrians.
  • The customer must make sure that flower and plant containers are not anchored to the pavement and their space does not exceed 1m.
  • The customer must make sure that sunshades are not anchored to the pavement, do not cover all the utilised area and maintain the overall aesthetic appearance.
  • The customer must make sure that chairs and sunshades do not block the view of drivers and do not affect the general safety of pedestrians.
  • The customer is not allowed to use rugs to cover the utilised area.
  • The customer is not allowed to install concrete columns that are higher than 1m, or lamp posts unless in certain ways specified by concerned departments, insuring that they are not reflective nor have any influence on the traffic safety.
  • The customer is not allowed to install televisions or any other screening machines in the utilised area on the pavement or in any other place, because they might affect the traffic safety.
  • The customer is not allowed to place statues or sculptures in a way that affects the movement of pedestrians.
FAQs

This service has no FAQs.


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