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Apr 26 2018

Diverting several licensing services to smart channels


(RTA) is intending to divert several licensing services to smart channels starting from the end of April 2018. The step is part of a strategy to gradually divert all services in line with our government’s policy to limit the number of clients at service centers and make the Smart City initiative a reality. 

As of the end of April 2018    , customers seeking 8 licensing services will be prompted to use smart channels (RTA Website (, Dubai Drive App, Service Kiosks, and the Call Center (8009090). The services will be gradually phased out at service centers such that they will cease by the end of June,” said Abdullah Yousef Al Ali, CEO of Licensing Agency, RTA. 

The services that will go online are: renewal of registration of individually-owned vehicles that need testing, list of registered vehicles, return from tourist trips, registration of the first owner, vehicle(s) ownership certificate, re-insurance certificate, replacement of lost/damaged ownership certificate, and clearance certificate. 

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