Roads & Transport Authority - Service Details

• RTA Website

• Wtbook@RTA.ae

• Marine Stations

Through Website

1. The customer visits the website and fills the form with the required information.
2. The customer receives a phone call from the Operation Control Centre (OCC) of Marine Transport to confirm the booking and the details.
3. The customer receives an email to confirm the reservation and to pay at the station 24 hours before the time of the trip.
4. The customer heads to the station 15 min before the specified date and provides the driver with the booking number.

Through email

1. The customer sends an email with the below details:
   • Date and Time
   • Type of the trip (commuter or charter)
   • Departure station
   • Arrival station
   • Number of passengers.
2. The customer receives an email to confirm the reservation.
3. The customer pays in one of the three stations Marina Mall, Al Ghubaiba or Al Jaddaf marine station 24 hours before the trip time.
4. The customer heads to the station 15 min before the specified time and provides the driver with the booking number and payment receipt.

Through Marine Stations

1. The customer heads to the station to book and confirm 24 hours before the time of the trip.
2. The customer settles the required fees.
3. The customer receives the service on the confirmed date and timing.

• Instantly.

This service remains valid until used.

Renting Dubai WaterBus/AC Abra

• The customer must comply with the terms and conditions listed in the agreement.
• The customer must book the trip 2 days in advance to make sure the vessel is available.
• The customer must be at the station 15 minutes before the start of the trip.
• The route of the trip is subject to change or cancellation due to weather conditions or for safety and security reasons.
• The customer is fined in case of misconduct as per the violation and fines list available in marine transport stations.
• It is not allowed for children under the age of 12 to use marine transport if not accompanied by an adult, and must present a valid Emirates ID of the child.
• Children under 12 years accompanied by an adult must wear a life jacket while on board.
• A Valid Emirates ID of the child must be presented to the Ticketing and Information Office at Marine Transport Stations.
• To check the rules to follow when using Marine transport means click here.