Service Details

Roads & Transport Authority - Service Details



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Transport Using Buses Across Cities

This service enables you to use buses of different models and capacities provided by the Roads and Transport Authority (RTA) to commute inside the emirates according to the routes of the buses and the agreements concluded between RTA and other operating parties. The services aims at linking Dubai from various internal points to other emirates and cities and vice versa.

Eligibility
All individual customers are eligible to benefit from this service.
Required documents
  1. NOL card or paper ticket (the customer must check with the ticket vending office)
Service fees
  • The fees vary according to the destination.
Average processing time
  • Stations: according to scheduled trips.
Service Centres
  • Ticket vending outlets at stations (To purchase ticket)
  • Ticket vending offices at metro, tram and bus stations (To purchase NOL card)
  • Ticket vending machines(To purchase NOL card)

Note: The buses work according to shifts at stations and the customer can check trip times by visiting RTA website or by calling the call centre on the following number: 8009090.

Website

Note: The buses work according to shifts at stations and the customer can check trip times by visiting RTA website or by calling the call centre on the following number: 8009090.

Process

Through stations:

  • The customer purchases the NOL card or the paper ticket
  • The customer checks the scheduled trips on the website
  • The customer arrives to the station before the trip time
  • The customer taps the card or the ticket on the machine upon entering and leaving the bus.
Validity

This service has no validity.

What you will get

Transport using buses from and to Dubai.

Terms and conditions
  • The customer must comply with the general rules and regulations.
FAQs
  • Question 1: How can I check the schedule of the trips?

Answer 1: You can check the schedule by visiting Wojhati website or by downloading Wojhati application to know the departure time of the last bus. The schedules vary according to departure and arrival times.

  • Question 2: What is the procedure if the customer loses his belongings in the bus or finds someone else belongings?

Answer 2: For lost and found items, the customer must provide the details of the item as well as the details of the trip and a contact number when presenting a request to RTA’s call centre. In case of finding someone else belongings, the customer must give them to the customer service centre or to the driver.


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