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Transport Using Buses Across Cities

This service enables you to use buses of different models and capacities provided by the Public Transport Agency to commute through the emirates according to the routes of the buses and the agreements concluded between RTA and other operating parties. The service aims at linking Dubai from various internal points to other emirates and cities and vice versa.

Eligibility
All individual customers are eligible to benefit from this service.
Required documents
  1. nol card or paper ticket.
Service fees
  • The fees vary according to the destination.
Process time
  • The process time varies according to the departure and arrival of the buses.
Ticket Vending Machines
  • Ticket vending offices at bus stations
Process

Through Ticket Vending Machines

  • The customer purchases the paper ticket.
  • The customer checks the scheduled trips on the website.
  • The customer arrives to the station before the trip time.
  • The customer taps the ticket on the machine upon entering and leaving the bus.
Average waiting time
  • According to scheduled trips.
Validity

This service has no validity.

What you will get

Transport using buses from and to Dubai.

Terms and conditions
  • The customer must comply with the general rules and regulations.
  • The buses work according to shifts at stations and the customer can check trip times by visiting RTA website or by calling S'hail call centre on the following number: 600500605.
  • The nol card can only be used on RTA buses.
FAQs
  • Question 1: How can I check the schedule of the trips?

Answer 1: You can check the schedule by visiting S’hail App to know the departure time of the last bus. The schedules vary according to departure and arrival times.

  • Question 2: What is the procedure if the customer loses his belongings in the bus or finds someone else's belongings?

Answer 2: For lost and found items, the customer must provide the details of the item as well as the details of the trip and a contact number when presenting a request to RTA’s Call Centre. In case of finding someone else's belongings, the customer must give them to the customer service centre or to the driver.


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