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Transport Using Buses Across Cities

This service enables you to use buses of different models and capacities provided by the Public Transport Agency to commute across the emirates according to the routes of the buses and the agreements concluded between RTA and other operating parties in the UAE. The service aims at linking Dubai from various internal points to other emirates and cities and vice versa.

Eligibility
All individual customers are eligible to benefit from this service.
Required documents
  1. nol card or bus ticket.
Service fees
  • The fees vary according to the destination.
Process time
  • Instantly.
Ticket Vending Machines
  • Ticket Vending Offices at the bus stations
  • Ticket Vending Machines at the bus stops
Process
  1. The customer buys the bus ticket or nol card if he doesn't have one.
  2. The customer checks the scheduled trips in the station on the website or S'Hail app or sends an SMS to 5223.
  3. The customer arrives to the station before the trip time.
  4. The customer follows the signages in the bus station to board the bus, or waits in the waiting area and views the bus schedule notifications on the screens.
  5. The customer taps the ticket or nol card (physical or virtual) on the machine upon boarding the bus.
Average waiting time
Validity

This service has no validity.
What you will get

Transport using buses from and to Dubai.
Terms and conditions
  • The customer must comply with the general rules and regulations.
  • The buses work according to shifts at stations and the customer can check trip times by visiting RTA website or by calling S'hail Call Centre on 600500605, He can also send an SMS to 5223 with the bus stop number to get the latest updates on the departure trips at the designated bus stop.
  • The nol card can only be used on RTA buses.
  • Unaccompanied minor policy:
    • Below 8: not recommended to use public transport unless accompanied by adults.
    • 8 years and above: allowed to use public transport without being accompanied by adults.
  • All buses have space reserved for People of Determination and space for one wheelchair, except for buses operating on the following routes, which do not have space for wheelchairs on board:
    • Abu Dhabi
    • Al Ain
    • Fujairah
    • Hatta
FAQs
  • Question 1: How can the customer check the schedule of the trips?

Answer 1: The customer can check the trips schedule by visiting RTA website, or S’hail App, or by contacting S'hail Call Centre on 600500605, He can also send an SMS to 5223 with the bus stop number to get the latest updates on the departure trips at the designated bus stop.

  • Question 2: What is the procedure if the customer loses his belongings in the bus or finds someone else's belongings?

Answer 2: For more info about the lost and found items, the customer must contact the Transportation Security Police Call Center 908.

If the customer finds missing items, he must hand them over to the driver or the customer service office of the bus station, which in turn delivers them to the "transportation security" findings office at the Rashidiya bus station.

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