Roads & Transport Authority - Service Details

• RTA Website

• RTA Dubai

• Customer Happiness Centre - Umm Ramool
• Customer Happiness Centre - Al Manarah
• Customer Happiness Centre - Al Twar
• Customer Happiness Centre - Deira
• Customer Happiness Centre - Al Barsha

• Al Qusais Tasjeel
• Barsha Tasjeel
• Al Warsan Tasjeel
• Jebel Ali Tasjeel
• Hatta Tasjeel
• Tasjeel Discovery Gardens
• Tasjeel City of Arabia
• Al Adheed Shamil
• Muhaisna Shamil
• Nad Al Hammar Shamil
• Shamil Al Qusais
• Al Mumayaz Vehicle Testing - Aswaaq Mizher
• Al Mumayaz Vehicle Testing - Al Barsha Mall
• Wasel Vehicle Testing - Al Jaddaf
• Wasel Vehicle Testing - Arabian Centre
• Wasel Vehicle Testing - Nad Al Hammar
• AG Cars Vehicle Testing Centre - Deira
• AG Cars Vehicle Testing - Al Mamzar
• Al Mutakamela Center - Al Aweer
• Al Mutakamela Center - Al Quoz
• Tamam Vehicle Testing
• Al Yalayis Vehicle Testing
• Tajdeed Vehicle Testing
• Aber Registration Vehicle Testing Centre - Seih Shuaib
• Al Habtour Group
• Honda – Festival City
• Honda - Sheikh Zayed Road
• Arabian Automobiles- Deira
• Al Ghandi Auto
• Al Tayer Group
• Nissan - Sheikh Zayed Road
• Toyota - Sheikh Zayed Road
• Toyota - Festival City

Purchase a Special Plate Number or an Auction Special Plate Number

Through Website

1. The customer logs in using his username and password or through UAE Pass.
2. The customer selects Buy New Plate Number from Plates Services.
3. The customer enters the required details.
4. If the requested number is an auction special plate number, the customer receives the approval within 10 working days.
5. The customer settles the required fees by credit card.
6. The customer receives the ownership certificate and receipts through email and SMS.

Through Customer Happiness Centres or Vehicle Registration and Inspection Centres

Purchase Special Plate Number

1. The customer applies for the service.
2. The customer selects the desired number from the list of available numbers.
3. The customer settles the fees and the price of the number.
4. The customer receives the ownership certificate through email and SMS.

Purchase Auction Special Plate Number

1. The customer submits the application at the centre.
2. RTA studies the application after receiving it electronically.
3. The customer receives RTA approval or rejection through SMS or email within 10 working days.
4. The customer settles the required fees at the centre after receiving the approval.
5. The customer receives the certificate electronically through email.

Participate in an Auction

Through Website

1. The customer logs in using his username and password or through UAE Pass.
2. The customer selects Subscribe to Auction (hall or electronic).
3. The customer settles the security and participation fees.
   
4. The auction starts.
5. The customer pays the required fees by credit card or manager's cheque.
6. The customer receives the plate ownership certificate and receipts electronically by email and SMS.
7. If the customer deposited a cheque to participate in the auction, he must go to the centre where it was deposited to retrieve it. If the customer paid the insurance by credit card, the amount will be refunded to the card within 40 working days.
   

Through Customer Happiness Centres

For Open Auctions

1. The customer submits the required documents.
2. The customer deposits the security and the participation fees.
3. The customer receives the payment receipt enabling him to access the auction.
4. The auction starts.
5. If the customer does not return the bid paddle at the end of the auction, an amount of 500 AED is deducted from the security fees.
   

For Electronic Auctions

1. The customer submits the required documents.
2. The customer deposits the security and the participation fees.
3. The customer receives the payment receipt and continues the process to access the electronic auction.
4. The auction starts.
5. If the customer does not return the bid paddle at the end of the auction, an amount of 500 AED is deducted from the security fees.

Through RTA Dubai App

Purchase Plate Number

1. The customer logs in using his username and password, or UAE Pass.
2. The customer selects Plates then Purchase a Vehicle Number.
3. The customer enters the details (plate number, code, type, digits, and price options).
4. If the requested number is an auction special plate number, the customer pays a deposit and receives the approval within 10 working days to complete the transaction.
5. The customer reviews the plate details and settles the fees.
6. The customer receives the plate ownership certificate through email and SMS and can access it anytime through My Docs page.
   

• Website and Smart App: instantly
• Customer Happiness Centres and Vehicle Registration and Inspection Centres: 10 minutes.

This service has no validity.

• Electronic plate ownership certificate for the special plate number
  

General Terms

• The customer can only print the plate when he will use it on his vehicle.
• Centres that have plates factories:
  • Al Mumayaz Vehicle Testing - Aswaaq Mizher
  • Al Mumayaz Vehicle Testing - Al Barsha Mall
  • Al Mutakamela Center - Al Aweer
  • Al Mutakamela Center - Al Quoz
  • Tamam Vehicle Testing
  • Wasel Vehicle Testing - Al Jaddaf
  • Tajdeed Vehicle Testing
  • Aber Registration Vehicle Testing Centre - Seih Shuaib
  • AG Cars Vehicle Testing - Al Mamzar
  • Shamil Al Qusais
  • Al Qusais Tasjeel
  • Barsha Tasjeel
• On Sundays, Al Yalayis Vehicle Testing and Muhaisna Shamil centres only provide inspection services.
• If the customer does not settle the plate number fees upon receiving the approval, he's considered uncommitted and required to present a security cheque to be settled in 3 payments when submitting a new application.
• The terms and conditions vary according to the plate number price and availability.
• The customer cannot register the purchased number on a vehicle if his residence visa is issued in another emirate.
• If the customer loses the ownership certificate of the number and desires to register it on a vehicle, he does not have to submit the replacement certificate.
• If the customer does not have a traffic file in Dubai, he must meet one of the below conditions to open a file and proceed with the transaction:
  • The customer must have a tenancy agreement or must own a property in Dubai.
  • The customer must be an investor in Dubai.
  • The customer must be employed at a company that has a branch in Dubai.
  • The customer must own a special number before 2007.
• The customer must settle the fees of the number within 10 days after receiving the approval.

Special Terms to Participate in an Auction

• If the customer does not settle the payment within the specified period, RTA confiscates the security cheque.
• If the price of the desired plate exceeds 35,000 AED, committed customers do not have to submit a security cheque.
• The customer must submit a security cheque in case he failed to settle the price of the number the first time and was listed as an uncommitted customer.
• The permit to trade plate numbers must be valid.
• The customer or the legal representative must be present in person in the auction.
• The customer must have a valid UAE traffic file to apply for this service.
• The customer can get the security cheque back from the Customer Happiness Centre - Umm Ramool if he does not buy any number.
• The customer is required to settle the price of the plate by a manager cheque or by credit card if its value exceeds 50,000 AED.
• The customer who wins the bidding must refer to the service centres within 10 working days after the end of the auction.
• The customer is required to settle the price of the plate by a manager cheque or by credit card along with a cash amount of 120 AED for each number if its value does not exceed 10,000 AED.
• If the customer does not pay during the specified period, the security cheque is confiscated and the customer is listed as an uncommitted customer and prohibited from participating in an auction for one year starting the date of listing. The customer is also prohibited from all plate services except for transferring the plate ownership to another person.
• If the deposit was a cheque, the customer must refer to the Customer Happiness Centre - Umm Ramool the following day after the auction or during a maximum period of 6 months or else the cheque will be destroyed.
• The customer’s security cheque is confiscated if the customer violates the auction regulations and procedures.
• Uncommitted customers must provide a security cheque of 5,000 AED when applying to purchase bundles of special plate numbers over 3 consecutive applications (the customer gets the cheque back after paying the plate number fees).