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Cancelling The Account

This service enables you to cancel the e-wallet account and refund the remaining balance.


All individuals are eligible to apply for this service.

Required documents

  1. Original Emirates ID
  2. Number of the e-wallet account


  • Refunding the remaining balance
  • Cancelling the account.

Service fees

This service is free.



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Average processing time

  • NOL website: instantly.

Ways to apply


Through website and mobile application:

  • The customer logs in using the username and password and proceeds to the service of cancelling the account
  • The concerned department at the Roads and Transport Authority (RTA) receives the request, checks it and approves the cancellation
  • The department transfers the request to the Finance Department to issue a cheque
  • The customer receives the cheque from the Finance Department’s office at RTA, from Sunday to Thursday between 8 a.m. and 2 p.m.

Terms and conditions

  • The customer must check with the Finance Department to receive the cheque.
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