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Replacing A Lost Or Damaged Vehicle Possession Certificate

This service enables you to apply for replacing a lost or damaged vehicle possession certificate.

Disclaimer

​Reference to the UAE Cabinet Decision (30) of 2017 on traffic and traffic safety services, the fees of driving licenses and vehicles are changed. For more information please visit https://www.rta.ae/links/lic-updates.pdf or contact RTA call centre on the following number: 8009090.​

Eligibility

Individual customers, citizens and residents, and companies are eligible to apply for this service.

Required documents

  1. Original Emirates ID to update the information
  2. Official letter in Arabic from the company + copy of the trade license
  3. Original possession certificate in case of damage

Output

Possession certificate.

Service fees

10 ِAED.

Validity

Permanent.

Average processing time

  • Online channels: instantly
  • Service centres and service providers: 10 minutes.

Ways to apply

Process

Through website and mobile application:

  • The customer logs in using the username and password
  • The customer proceeds to replacing a lost or damaged vehicle possession certificate
  • The customer is required to settle the fees by credit card
  • The customer receives the certificate through the service centre or through a courier company for a charge of 20 AED. The courier company makes 3 attempts to deliver the service before sending it back to the centre where the customer collects it.

Through service centres:

  • The customer submits the required documents
  • The customer is required to settle the fees
  • The customer receives the receipt and the vehicle possession certificate.

Through call centre:

  • The customer contacts the call centre on the following number: 8009090
  • The customer is required to settle the fees by credit card
  • The customer receives the certificate from the Customer Happiness Centre in Deira or Al Barsha or through a courier company for a charge of 20 AED.

Terms and conditions

  • This certificate does not allow its holder to drive the vehicle
  • The customer is required to settle all the traffic fees before receiving the service
  • The customer or the legal representative must be present in person when applying through the service centre.

Note: The customer does not have to bring the vehicle when applying for this service.

FAQs

This service has no FAQs.

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