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Get updates on the public transport timings and our safety guidelines in addition to the precautionary measures that we taking to ensure your health and safety while traveling in Dubai .
If you are planning to go out, please check our timetable Timetables
Intercity buses are suspended until further notice, currently Routes: E303 - E306 – E307 – E307A – E400 – E411 – E16
are working between Dubai – Sharjah – Ajman - Hatta
If you are planning to go out, please check our safety measuresSafety Measures
Preventive measures taken by Dubai’s Roads and Transport Authority (RTA) to combat the outbreak of the Covid-19 have gained international recognition from the Norwegian DNV.GL; a reputed international entity in the infection prevention and the management of associated risks. The award follows a field survey and a comprehensive assessment undertaken by the company to examine RTA’s health and preventive measures taken to protect public transport riders and service beneficiaries as well as employees. RTA measures were focused on three elements: protecting the health of all employees through the provision of a safe working environment, ensuring the safety of all facilities and transit means to ensure the continuity of services, and supporting the Dubai Government efforts in tackling the outbreak of Covid-19. For instance, during the National Disinfection Programme, RTA sanitised each metro train at the terminal station and sanitised the entire fleet of trains (79 trains) by the end of the working day. The 47 stations witnessed daily sanitisation as well.
4 main guidelines for your commute
Use hand sanitizer
Wear Gloves
Wear Face mask
Maintain physical distance of 2 meters
We praise our hidden soldiers
our heroes who are working for the comfort and safety of others.
Thank you to our safe trips heroes.
Hygiene tips on public transport
Maintain personal hygiene
Wash your hands often with soap and water for a minimum of 20 seconds
If soap and water are not available, use an alcohol-based hand sanitiser
Use tissues when you cough or sneeze
If no tissue, cough or sneeze into your upper sleeve
Limit cash payments and use cards
Clean and sanitise your hands before and after touching objects and surfaces
Don't shake hands with others and don't contact them directly
Don't touch your eyes,nose, and mouth with unwashed hands
Don't come into close contact with people who look unwell
Cover your hands when clicking the pedestrian signals or use a sanitiser after clicking the button
Keep a distance between you and others on public transport
Stay seated on public buses
Don't panic and enjoy your trip
Follow the instructions and guidelines of the Health Authority for sickness and quarantine
Communicate via following channels.
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Is there is any exception given now, for the Driving License transactions?
RTA driving licensing services have returned back to normal since Monday 3rd of August 2020, all the exceptions which were given while our centers were closed due to coronavirus pandemic have now been stopped.
Can a customer requests for “condolence free tent for Emirati”?
As per CDA (Community Development Authority ), the condolence free tent for Emirati is still not available.
What is the procedure If any customer would like to request Taxi for moving patients recovered or diagnosed for COVID-19 from any hospitals?
Customer must call this number : 042080388 from a medical organization/ Not the patient or individuals.
What are the current intercity bus routes, which are operational?
RAK Buses from Dubai , Hatta bus (E16)
Sharjah buses ( E303 , E307A)
Ajman Buses ( E400,E411)
How many passengers can travel in RTA Taxis, due to COVID19 situation?
The passengers capacity in luxury vehicles is same as regular taxi vehicles.
Regular Taxi: Maximum 2 passengers + the driver (can get one more child up to 3 years old)
Family Van Taxi: 4 passengers + the driver (all journeys except to Abu Dhabi)
Family Van taxi from Dubai to Abu Dhabi: Maximum 2 passengers ONLY + the driver
For all the above vehicles, it’s not allowed to sit next to the driver.
For the People of determination van taxi capacity.
(Journey inside Dubai) can get maximum 4 passengers + the driver.
Going from Dubai to Abu Dhabi allowed ONLY to have 3 passengers + the driver.
If a customer renews the vehicle license through RTA online channels will he/she be able to select an option to deliver it to his/her place or collect it from kiosks or RTA centers?
As of now, if a customer renews the vehicle license online, he/she will get the e-license document option, and the customer will receive the registration card through email or SMS
Do the passengers still need to wear facemask, while they are using RTA public transport ?
Yes, facemask must be used by the customers as per the safety rules and regulations to avoid any spread of the virus.