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Press Releases

16 Nov 2022

RTA takes part in AccessAbilities Expo


(The participation showcases the Customer Happiness Centre on wheels for Senior Emiratis & People of Determination )


an image of RTA’s Customer Happiness Centre on wheels for Senior Emiratis & People of Determination

The stand of Dubai’s Roads and Transport Authority (RTA) at the AccessAbilities Expo is seeing immense footfall. Visitors were interested to know more about the initiative of the Customer Happiness Centre on wheels for Senior Emiratis & People of Determination launched in 2020. The initiative aims to diversify and simplify the service channels for the People of Determination as well as Senior Citizens (Emiratis) and Residents. 


The International AccessAbilities Expo offers an exceptional opportunity to check the latest concepts for enhancing the wellbeing of people of determination as well as the latest products, technologies and innovations worldwide. It is the largest showpiece of its kind in the Middle East, the Indian subcontinent and North Africa.


RTA’s Customer Happiness Centre on wheels for Senior Emiratis & People of Determination provides six key services: vehicle registration service, renewal of registration of a vehicle that needs technical testing service, vehicle possession certificate service, vehicle ownership transfer service, vehicle export service, and transfer and export transactions service. The initiative contributes to increasing customer’s happiness, enhancing the accessibility of services, reducing complaints and inquiries and improving the customer experience.


Through its participation in the event, RTA aims to showcase its successes in offering services tailored to the needs of people of determination at the highest international standards of mobility. The range of RTA’s services includes providing audio guidance and announcements, ground markings, wide gates and other services related to nol cards and customer service centres in addition to revising the tariff system and monitoring the parking for people of determination.


RTA’s stand runs for three days and offers visual displays to the public about the services for people of determination. RTA staff are on hand to communicate with visitors and listen to their suggestions and views concerning the continuous efforts to support mobility and the social responsibility towards the people of determination. 
 

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