05 May 2021
RTA honours National Taxi for outstanding contribution to customers happiness
Dubai’s Roads and Transport Authority (RTA) has recently awarded National Taxi, one of the taxi franchise companies operating under the umbrella of the RTA.
“Felicitating the National Taxi signals RTA’s appreciation of the effective role of the company in addressing complaints from taxi riders in 2020. It also recognises the efforts of the company in maximising the satisfaction and happiness of the clients and uplifting the business of the taxi sector in the Emirate,” said Ahmed Hashim Bahrozyan, CEO of Public Transport Agency, RTA.
“This recognition is part of RTA’s endeavours to leverage the conduct of the taxi sector and nurture the culture of excellence in serving customers across the sector. It fosters the adoption of high-class etiquettes in dealing with taxi riders and reflects the civilised face of the UAE and Dubai in particular.
“The underlying objective of this awarding is to nurture a competitive environment amongst taxi companies and uplift the calibre of services delivered in the Emirate overall,” he added.