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Press Releases

Mar 31 2020

RTA closes, adjusts business hours of customer centres until April 9th, 2020

an image during Disinfection one of RTA centers

As part of the National Disinfection Programme run by the Ministry of Health and Prevention and the Ministry of Interior to cope with coronavirus (COVID-19) and to further enhance the smart service offering, Dubai’s Roads and Transport Authority (RTA), is closing customers happiness centres and amending the business hours of others from Wednesday 1st April to 9 April 2020. 

According to the plan, customers happiness centres working hours at Al Barsha and Deira, will be adjusted to start from 8am until 5pm. RTA-Dubai Municipality shared centres at Al Awir, Al Manara, Al Kafaf and Al Tawar will be closed during this period. 12 other centres run by service providers will be closed namely: Al Shirawi, Cars Al Mamzar, SpeedFit, Discovery Gardens, Arabian City, Al Tawar, Wasl Al Jaddaf, Al Arabi, Nadd Al Hamar, Al Mumayaz Al Barsha and Al Mizhar, and Shamil Al Muhaisnah.

During the period, the timing of 15 service provider centres will be modified to start from 08:00 am up to 04:00 pm, namely: AutoPro at Satwa and Al Mankhool, and Tasjeel at Al Qusais, Al Barsha, Al Warsan, Motor City, Jebel Ali and Hatta in addition to Shamil at Al Hudaiba, Al Qusais and Nadd Al Hamar as well as Tamam Al Ghandi and Cars Deira. 

It is noteworthy that on March 22, RTA closed Customers Happiness Centre and Umm Ramool.

RTA calls on clients to use smart and e-services to process their transactions smoothly. It also urges visitors of customer happiness centres and service provider centres to cooperate with the staffs of those centres and keep a safe distance (physical distancing). Customers are also encouraged to use personal protective equipment during their visits to centres or being in public areas. 

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