Roads & Transport Authority - News Details

Dubai’s Roads and Transport Authority (RTA) convened a Customer Council session that brought together RTA’s leadership and residents of Lehbab and surrounding neighbourhoods. The gathering reviewed the latest road-development projects and traffic-flow improvement initiatives, while listening to residents’ feedback and enhancing direct communication channels. The aim is to provide innovative and sustainable transport services, promote integration across mobility modes, and improve accessibility and movement across the emirate.

RTA places considerable importance on Customer Council sessions across Dubai, given their central role in advancing RTA’s strategic objectives related to customer happiness, strengthening its understanding of customer needs and expectations, and directly reviewing community feedback to enhance the quality of the transport system.

RTA is committed to improving the quality of life for residents in the area by delivering infrastructure projects that align with urban growth and meet daily community needs. These projects support smoother, more comfortable and safer mobility, and contribute to creating an integrated urban environment that reflects the aspirations of local neighbourhoods.

The session opened with remarks delivered by Ahmed Mahboob, CEO of the Licensing Agency and Chairman of the Customer Council, who welcomed attendees and highlighted the importance of developing the road network in Lehbab and neighbouring areas. He reaffirmed RTA’s commitment to activating all communication channels and ensuring thorough follow-up on the feedback received.

He delivered a presentation outlining completed and upcoming road projects and their role in supporting urban and population growth, enhancing residents’ wellbeing and contributing to an improved quality of life. Among the completed projects were internal roads in residential areas, including 5 km in Margham, 4 km in Lehbab, 7 km in Al Lesaili, and 12 km in Nazwa.

The event also included an explanation of the "TareejService”, delivered by the Road Maintenance Department, which provides temporary solutions to address road-related needs. The service is offered free of charge to Emirati citizens residing in villas and is available to individuals and companies across Dubai. Applications can be submitted through the ‘RTA Dubai’ app by selecting the preferred language, choosing the “Mahboub” icon, typing “temporary road” in the chat box, and clicking “apply now”.

Attendees presented a range of suggestions related to lighting works, road paving in Lehbab area, and enhancements to the internal road network. They also commended RTA for organising the Customer Council session and engaging with them on completed projects and plans aimed at serving residents of Lehbab and neighbouring areas.