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Press Releases

Mar 10 2020

Launching Phase II of Naqel service

an image showing screenshot of the service in RTA website

Roads and Transport Authority (RTA) has launched Phase II of the ‘Naqel’ service branded as Naqel 2 online via ( The system fully automates all processes starting from the registration of limo and buses, along with drivers, for the use of passenger transportation companies licensed in other Emirates, enabling them to transport riders from Dubai international airports. It covers all processes up to the payment of fees and obtaining e-permits without obliging clients to visit RTA. 

“This initiative is aligned with Dubai’s strategic drive and RTA’s efforts to automate and facilitate the delivery of services and at the same time increase the base of service beneficiaries. The ultimate objective is to maximise the satisfaction of clients and realise RTA’s third strategic goal: People Happiness,” said Khaled Al Awadi, Director of Transportation Systems, Public Transport Agency, RTA. 

“Improvements introduced in Phase II included slashing the service delivery period from three days to one day, and the issuance of a permit from 20 to 3 minutes. Clients need not come in person to avail the service or obtain the vehicle/driver’s permit, or even to pay the permit fees. All these transactions can now be completed online, which cuts short the customers’ journey and adds to their happiness,” he explained. 

“The number of permits issued has grown significantly by as much as 35% from 4,087 permits in 2018 to 5,523 permits in 2019, and the number is anticipated to grow further in 2020 with the hosting of Expo 2020,” added Al Awadi. 

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