Roads & Transport Authority - News Details

Dubai’s Roads and Transport Authority (RTA) held a gathering of its Customer Council, bringing together residents of Al Twar and neighbouring communities to discuss plans for improving traffic flow in residential areas and enhancing local infrastructure. The session also included an overview of projects currently underway, as well as others under study. In addition, attendees were briefed on RTA’s initiatives to develop roads and streets across the Emirate as part of its ongoing efforts to enhance the wellbeing of residents and further raise satisfaction levels within these communities.

The gathering was chaired by Ahmed Mahboob, CEO of Licensing Agency and Chair of the Customer Council, in the presence of Hussain Al Banna, CEO of Traffic and Roads Agency, along with several senior RTA leaders, directors and officials. During the session, the Council reviewed RTA’s major road projects that commenced in 2024 and will continue through 2027. These include dedicated bus and taxi lanes across six primary locations in the Emirate, with a total length of 13 km; the expansion of junctions and roads in Deira and Bur Dubai; upgrades to the cycling track through enhanced landscaping and the addition of rest areas along the route; and the installation of further energy-efficient LED lighting.

Through Customer Council gatherings, RTA aims to update the public on the latest projects and initiatives implemented for their benefit, listen to customers’ views and suggestions on an ongoing basis, and follow up on mobility and congestion-related challenges. This approach aligns with RTA’s Strategic Plan 2024–2030, which focuses on five strategic goals centred on integrated and innovative mobility, improved accessibility, enhanced multimodal connectivity, expansion of current and future mobility services, and customer happiness.

At the end of the session, attendees commended RTA’s pivotal role in advancing the Emirate of Dubai through the major projects and strategic initiatives it continues to implement across the transport system, infrastructure and related services. These efforts have helped cement Dubai’s standing as a leading global city in service excellence and have contributed to supporting the Emirate’s sustainable economic growth across all sectors.