Roads & Transport Authority - Policies & Procedures


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Home/ About RTA / Policies & Procedures

Our policies and procedures

Out of our keenness to provide safe and seamless online processing and navigation experience that ensures protection for all RTA’s online related practices,

we adopt transparent and ideal standards and measures to meet the customers satisfaction and realize the interests of RTA, while keeping our obligation to protect the privacy rights of both sides of business namely, RTA and its customers. Hereinafter, readers can find details of these  policies and procedures applicable to RTA online process.

  • Quality

    RTA is committed to achieve the highest levels of Quality, in its’ services/products and aims toward continually improving it to achieve RTA vision “safe and Smooth Transport for all"

  • Safety

    RTA is committed towards the fact that all operation and maintenance activities are done and handled, all within health and Safety boundaries and guidelines.

  • Security & Privacy

    RTA is committed to meeting the top customer satisfaction level and promoting secure modes of transaction of business with its customers. The obligation to protect the privacy rights of all our customers, who are visiting our websites, is of utmost importance.

  • Asset Management

    RTA considers effective asset management as vital to success of its plans.

  • Accessibility

    RTA is providing the best accessibility options with great variety of apps and online services, including Accessibility Information for people with disabilities.

  • Our terms and conditions

    RTA websites and applications are subject to the federal laws of the united Arab emirates, local laws of the emirate of Dubai, and international conventions to which the UAE is party.

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