- Question 1: Can the customer use the personal nol card of another person?
Answer 1: No, the nol card must be used by the card owner.
- Question 2: How can the customer cancel a lost card?
Answer 2: The customer can cancel the card through the website. The customer must provide the card number and its PIN code that he received by SMS when receiving the approval.
The customer can also cancel the card through the IVR system by contacting the call centre on 8009090
- Question 3: What happens after the customer requests disabling a personal silver or gold card?
Answer 3: The card will be added to the blacklist and will be cancelled upon the customer's request.
- Question 4: What’s the procedure if the customer wants to activate the identified personal (blue) if it is not working?
Answer 4: The customer should be guided to the nearest TOM (Ticket Office Machine) in order to activate the card. If the card is not working, the customer can swipe it at any metro gate to activate it.
- Question 5: What is the pin code for?
Answer 5: Once the nol Blue Card is issued, you will receive an SMS with your pin code. This pin code is required for activating your card, reporting if your card is lost or stolen and also for registering for online services.
- Question 6: Who will deliver the nol blue card?
Answer 6: A company registered in RTA deliver the card to the customer.
- Question 7: Can the customer add more than 1 personal nol card to his online account?
Answer 7: Yes, the customer can visit RTA website to add more than one personalized card to his account.
- Question 8: What are the features of the identified (blue) personal nol Card?
Answer 8: nol Personal Card is a personalized smart card with an e-purse that can be loaded with up to AED 5,000. It can be used on all modes of transport, retails shops, accessing museums and public gardens, ect.
It has a secure card balance in case of loss or theft, and a variety of secure & personalized online services. Customers receive SMS & email notifications to keep them posted on their daily transactions.
With this new card the people of determination can move freely in Dubai using buses and metro, and students of all nationalities and Senior Emiratis can use public transport at half price.
