Roads & Transport Authority - Service Details

• RTA Website

• nol Pay (Apple Store, Android, Huawei)

Through RTA Website

To obtain a New Personal nol Card

1. The customer visits RTA website and logs in using his UAE Pass or RTA Account.
2. The customer authorises RTA website to access his full information (full name, phone number, email address, and date of birth) through UAE Pass.
3. The customer accesses Apply for a Personal nol Card page on the website.
4. The customer selects Apply for a New Personal nol Card.
5. The customer reviews the personal details from his UAE Pass (primary mobile number, email address), enters an alternative mobile number, and uploads a personal photo.
6. The customer fills in the card details (travel class, card category), selects card design, and clicks Next.
7. The customer enters the delivery details (emirate, area, street, home/apartment number).
8. The customer reviews and confirms the application then clicks Submit.
9. The customer receives the application reference number through SMS and email.
10. Personal nol card application is reviewed.
11. The customer receives an SMS and email with a link to pay on RTA website and a notification once the Personal nol card application has been verified.
12. The customer settles the application fees.
13. The customer receives an SMS and a WhatsApp message with the delivery details after 4 working days from completing the payment.

To Personalise the Existing Silver/Gold Card

1. The customer visits RTA website and logs in using his UAE Pass or RTA Account.
2. The customer authorises RTA website to access his full information (full name, phone number, email address, and date of birth) through UAE Pass.
3. The customer accesses Apply for a Personal nol Card page on the website.
4. The customer selects Personalise your Existing Silver/Gold Card.
5. The customer modifies or confirms his mobile phone number and email address (from his UAE Pass).
6. The customer enters his nol tag ID number and confirms it.
7. The customer reviews the details.
8. The customer pays the fees by credit or debit card.
9. The customer receives confirmation through SMS.
10. The customer can activate his personalised card using nol Pay app or by visiting any Metro station.

Through nol Pay App

To obtain a New Personal nol Card

1. The customer logs in to his account with his UAE pass.
2. The customer selects Apply for a Personal nol Card.
3. The customer authorises nol Pay to access his full information (name, phone number, email address, and date of birth) through his UAE pass.
4. The customer enters the following information:
   • Card type
   • Travel pass
   • Customer Segment
   • Card design
   • Delivery address
5. The Costumer confirms all the details and submits the application.
6. The customer receives the application reference number through SMS and email.
7. The customer receives updates through SMS on his application and card status throughout the process.
8. Once the application is approved, the customer goes to the application and clicks the order details.
9. The customer pays the fees by credit or debit card.
10. If the customer selects the physical card, he receives it within 4 working days of successful payment. If the customer selects the digital card, he can download it within 4 working days of the successful payment.

To obtain a new ISIC Personal Card

1. The customer logs in to his account using his UAE Pass.
2. The customer selects Get my nol card - Apply for a Personal nol Card.
3. The customer authorises nol Pay to access his full information (name, phone number, email address, and date of birth) through his UAE Pass.
4. The customer uploads his personal photo.
5. The customer enters the following information:
   • Customer segment (Students)
   • Card type
   • Travel class (Silver)
   • Upload the school/college letter
   • Apply for nol-ISIC Card
   • Card design
   • Delivery address.
6. The customer confirms all the details and submits the application.
7. The customer receives the application reference number through SMS and email.
8. The customer receives updates through SMS on his application and card status throughout the process.
9. Once the application is approved, the customer goes to the application, clicks the order details, and pays the fees.
10. The customer pays the fees by credit card, debit card, or nol card.
11. If the customer selects the physical card, he receives it within 4 working days of completing the payment. If the customer selects the digital card, he can download it within 4 working days of the successful payment.

To Personalise the Existing Silver/Gold Card

1. The customer logs in to his account with his UAE pass.
2. The customer selects Personalise your Existing Silver/Gold Card.
3. The customer authorises nol Pay to access his full information (name, phone number, email address, and date of birth) through his UAE pass.
4. The customer taps the existing Silver/Gold Card on the back of the phone with NFC feature.
5. The customer confirms all personal information (nol tag ID, phone number, full name and email address).
6. The customer pays the fees by credit or debit card.
7. The customer submits the application.
8. The anonymous card is successfully personalised.
   

• Instantly.

• Card validity: 5 years.
• The concession is valid for 1 year. It's renewable if the customer is still eligible and wants to keep benefiting from it.

• nol Personal card
• nol Student Personal card (ISIC)
• Silver/Gold personalised nol card

Eligibility and age requirements:

• The customer must use his own UAE Pass to apply for this service and not that of his parent or guardian.
• Students must be between 5 and 23 years old and enrolled in a school, college, or university within the UAE.
• Senior Emiratis and senior residents must be 60 years or older.
• The concession for the Students, Senior Emiratis and Residents, and People of Determination must be renewed annually, provided the customer remains eligible and wishes to continue benefiting from the concession.
• Children under the age of 5 don't need a nol card and can use Dubai Metro, Tram, and Bus for free.

Card features and usage:

• The printed name on the Personal nol card matches the customer’s first and last name as shown on the Emirates ID.
• The customer can have up to 5 Personal or Personalised nol cards. However, for concession cards (like People of Determination, Students, Senior Emiratis and Residents, and Social Affairs Beneficiaries), the customer can have only one active concession card at a time.
• Gold Class Personal nol cards are available for the Adults category only.
• Silver Class cards are only available for concession categories (Students, Senior Emiratis/Residents, Social Affairs, and People of Determination).
• The concession period is valid for 1 year only and must be renewed once expired to keep benefiting from it. Otherwise, the card can still be used for transport and non-transport services and charged according to the standard travel fees.
• The concession cards discount is valid only on the Bus, Tram, and Metro.
• Personalised cards don't offer travel fees discounts but include features like up to 5,000 AED top-up, travel passes, and secure balance.
• The customer receives a PIN code with each Personal or Personalised card. The PIN is required to access and manage the card online and nol Pay app.
• Students, senior Emiratis and residents, and social affairs beneficiaries can't use personal nol card discounts on intercity buses and seasonal buses.
• The intercity buses service is available for free only for People of Determination, holders of personal nol cards.
• Types and benefits of Personal nol cards:
  • Regular: No travel fees discount. All standard features are included (secure balance, up to 5,000 AED top-up, and downloading travel passes).
  • Students: 50% fare discount. The customer must submit a valid student documentation.
  • Senior Emiratis and Residents: 50% discount, available for those aged 60 and above with valid Emirates ID.
  • People of Determination: 100% fare discount. The customer must submit approved official documentation.
  • Social Affairs Beneficiaries: 50% discount. The customer must submit proof from the Ministry of Community Development or the relevant authority.

Application requirements:

• The personal photo submitted must be in png or jpeg format and mustn’t exceed 5KB.
• The documents submitted must be in pdf format and mustn’t exceed 2MB.
• The application is verified within 2 working days of submission.
• The application is rejected if the eligibility conditions aren’t met, if invalid or incorrect documents are submitted, or if payment isn’t made within 30 days of the approval date.
• The customer has 30 days from the date of approval to pay the fees.
• The customer can pay through nol Pay app or RTA website by visiting Track your Personal nol card page via this link.

Card delivery:

• Card delivery is free of charge.
• The card will be delivered within 4 working days from the date of successful payment, or from the approval date for People of Determination (POD) cards. The customer must respond promptly to the delivery representative message to confirm delivery time and location.
• Returned or uncollected cards will be blocked without refund if not claimed within 30 days.

Lost or stolen cards:

• In case of a lost or stolen card, the customer must report it immediately to RTA and apply for a refund so the card can be blocked within 48 hours.
• The customer is responsible for any use of the card within 48 hours of the reporting. RTA isn't liable for the balance used during this period.
• The customer may request a balance refund through online channels using the PIN code or through Refund nol Cards Balance on RTA website.
• Blocked cards can't be reactivated.
• Anonymous Silver/Gold cards that are lost, stolen, faulty, or damaged can't be personalised.

Personalised card activation (registered):

• To activate personalisation on an existing card, the customer must use nol Pay app or tap it when checking in and out at any Metro gate.
• The nol card registration fee is non-refundable and non-transferable.

Unaccompanied minor policy:

• Below 8 years old: not recommended to use public transport (metro, tram, buses, and marine transportation) unless accompanied by adults.
• Between 8 and 11 years old: the permit must be issued by one of the parents to allow the child to travel alone (with the exception of intercity buses).
• 12 years old and above: allowed to use public transport without being accompanied by an adult.