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Home/ RTA Services / Service Details
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Apply for a Personal nol Card

This service enables you to apply for a personal nol card, which has the same features and advantages of Silver/Gold Cards and comes with different categories and concessions and can be used by adults, senior emiratis, people of determination and students.Silver/Gold Anonymous cards can be registered, yet without any specific category or concession.

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Eligibility
All customers above 5 years old are eligible to apply for this service.
Required documents

Adults:

  1. Copy of both sides of the Emirates ID
  2. Personal photograph with a white background.

People of determination (Resident):

  1. Copy of both sides of the valid Emirates ID
  2. Personal photograph with a white background
  3. Copy of People of Determination card issued by the competent authorities in the UAE. (ex. Sanad Card).

People of determination (Tourist)

  1. Copy of the Passport or ID card
  2. Personal photograph with a white background
  3. An official document issued by the competent authority in the applicants country, stating that the person requesting the permit is a Person of Determination or requires special assistance.

Students (From 6 to 23 years old)

  1. Copy of both sides of the valid Emirates ID
  2. Personal photograph with a white background
  3. An official document proving that the applicant is a current student in one of the UAE Schools.

Senior Citizen (Customer above the age of 60)

  1. Both sides copy of the passport or Emirates ID
  2. Recent personal photograph with a white background

Social Affairs Beneficiaries

  1. Copy of both sides of the Emirates ID
  2. Personal photograph with a white background
  3. An official and valid letter/document from the Community Development Authority stating that the customer is entitled for social assistance.
Service fees
  • 70 AED for Personal nol card; including a balance of 20 AED and 50 AED application fees
  • 80 AED for Personal Gold nol; including a balance of 20 AED, 50 AED application fees and 10 AED for card design
  • 30 AED for service fees for Silver/Gold Anonymous card registration
  • 100 AED for Personal nol special design card. Including:
    • 50 AED for the personal card application fees
    • 30 AED for the special design
    • 20 AED card balance
  • Students (age 6 to 23), social affairs beneficiaries and senior emiratis aged 60 years and above (of all nationalities) benefit from a 50% discount on public transport fares when using the Metro, Bus and Dubai Tram.
  • This service is free for People of Determination when using Dubai metro, tram and buses
  • This service is free for children below 6 years of age when using Dubai metro, tram and buses.
Process time
  • 4 working days.
  • Zoom shops: instantly.
Website
RTA Smart Apps
Authorised Sales Agents
  • Zoom shops (for adults).
Process

Through online channels

  • The customer fills in the application form of the service on the website or the mobile application (type of the card, category, personal information, ID information, contact information and address).
  • The customer uploads the scanned required documents.
  • The customer settles the fees by credit card or debit card.
  • The customer receives an SMS including the number of the card and the delivery courier number of the courier company.
  • The customer receives the card and the PIN code that enables him to manage the card's file through the website or the mobile application.

Through Zoom shops in metro stations (for adults only) nol express service

  • The customer heads to Zoom shop at the metro station.
  • The customer settles the fees in cash.
  • The customer receives the card.
Average waiting time
  • 5 minutes.
Validity
  • 5 years.
  • Student card: 1 year renewable, and after the end of the year the card becomes valid for the regular category without discount and can be used in other services such as shops and groceries.
What you will get
  • nol personal card
  • Silver/Gold registered nol card
  • Personal nol card with special design (if requested)
Terms and conditions
  • Student card: The student’s age must be between 6 and 23 years.
  • Senior card: The customer’s age must be 60 years and above.
  • The customer must have the PIN code of the card for personal and registered cards.
  • In case of any delay in receiving the card, the customer can contact RTA call centre on the following number 8009090. The customer can also follow up on the process through the website or the mobile application.
  • In case of applying for this service online, the attachments must be in png or jpeg format and their size must be less than 2 MB.
  • Only adults are eligible to apply in Zoom shops through nol express service.
  • Personal nol card delivery is free of charge.
FAQs
  • Question 1: Can the customer use the personal nol card of another person?

Answer 1: No, the personal nol card must be used by the card owner.

  • Question 2: How can the customer cancel a lost card?

Answer 2: The customer can cancel the card through the website. The customer must provide the card number and its PIN code that he received by SMS when receiving the approval.

The customer can also cancel the card through the IVR system by contacting the call centre on 8009090.

  • Question 3: What happens after the customer requests to cancel a personal silver or gold card?

Answer 3: The card will be added to the blacklist and will be cancelled upon the customer's request.

  • Question 4: What’s the procedure if the customer wants to activate the registered personal nol card if it is not working?

Answer 4: The customer should be guided to the nearest TOM (Ticket Office Machine) in order to activate the card. If the card is not working, the customer can swipe it at any metro gate to activate it.

  • Question 5: What is the pin code for?

Answer 5: Once the nol personal card is issued, the customer will receive an SMS with the pin code. This pin code is required for activating the card, reporting a lost or stolen card and also for registering for online services.

  • Question 6: Who will deliver the nol card?

Answer 6: A company registered in RTA delivers the card to the customer.

  • Question 7: Can the customer add more than 1 personal nol card to his online account?

Answer 7: Yes, the customer can visit RTA website to add more than one personalised card to his account.

  • Question 8: What are the features of the identified Personal nol Card?

Answer 8: nol Personal Card is a personalised smart card with a balance that can be loaded with up to 5,000 AED. It can be used on all modes of transport, some retail shops, and to access museums and public gardens, etc.

It has a secure card balance in case of loss or theft, and a variety of secure and personalised online services. Customers receive SMS and email notifications to keep them posted on their daily transactions.

With this new card the people of determination can move freely in Dubai using buses and metro, and social affairs beneficiaries, students of all nationalities and Senior Emiratis can use public transport at half price.
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