Through Website
- The customer accesses RTA Website.
- The customer selects Services.
- The customer selects Renew Travel Pass from the nol Services tab.
- The customer enters the nol tag ID
- The customer settles the fees by credit card.
- The customer activates the product on Metro gates (check in and check out).
- The Travel Pass is renewed.
Through Ticket Vending Machines (applicable for 7 day Travel Pass only)
- The customer places the card on the TVM reader.
- The customer selects the existing product.
- The customer selects the effective starting date.
- The customer settles the fees.
- The customer waits for 10 seconds for the product to be uploaded on the card.
- The Travel Pass is renewed.
Through Ticket Office Machines
- The customer presents the nol card to the station agent.
- The customer confirms the product zones and validity to the station agent.
- The customer completes the payment.
- The Travel Pass is renewed.
Through Mahboub Chatbot (customers with no RTA account)
- The customer types Renew Travel Pass with nol tag ID ex: renew travel pass 0123456789.
- The Travel Pass details are displayed on the screen.
- The customer agrees to the terms and conditions.
- The customer completes the payment.
- The customer activates the Travel Pass by using the card on Metro gates (check in and check out).
Through Mahboub Chatbot (customers with RTA account)
- The customer types Renew Travel Pass.
- The customer enters his username.
- The customer selects the nol card he wants to renew the Travel Pass on from the list of cards registered under his account, or by entering the tag ID manually.
- The Travel Pass details are displayed on the screen.
- The customer agrees to the terms and conditions.
- The customer completes the payment.
- The customer activates the Travel Pass product by using the card on Metro gates (check in and check out).