Roads & Transport Authority - Service Details

• RTA Website

• Mahboub Chatbot on RTA Website
• Mahboub Chatbot on RTA Smart Apps

• Ticket Vending Machines
  

• Ticket Office Machines
  

Through Website

• The customer accesses RTA Website.
• The customer selects Services.
• The customer selects Renew Travel Pass from the nol Services tab.
• The customer enters the nol tag ID
• The customer settles the fees by credit card.
• The customer activates the product on Metro gates (check in and check out).
• The Travel Pass is renewed.

Through Ticket Vending Machines (applicable for 7 day Travel Pass only)

• The customer places the card on the TVM reader.
• The customer selects the existing product.
• The customer selects the effective starting date.
• The customer settles the fees.
• The customer waits for 10 seconds for the product to be uploaded on the card.
• The Travel Pass is renewed.

Through Ticket Office Machines

• The customer presents the nol card to the station agent.
• The customer confirms the product zones and validity to the station agent.
• The customer completes the payment.
• The Travel Pass is renewed.

Through Mahboub Chatbot (customers with no RTA account)

• The customer types Renew Travel Pass with nol tag ID ex: renew travel pass 0123456789.
• The Travel Pass details are displayed on the screen.
• The customer agrees to the terms and conditions.
• The customer completes the payment.
• The customer activates the Travel Pass by using the card on Metro gates (check in and check out).

Through Mahboub Chatbot (customers with RTA account)

• The customer types Renew Travel Pass.
• The customer enters his username.
• The customer selects the nol card he wants to renew the Travel Pass on from the list of cards registered under his account, or by entering the tag ID manually.
• The Travel Pass details are displayed on the screen.
• The customer agrees to the terms and conditions.
• The customer completes the payment.
• The customer activates the Travel Pass product by using the card on Metro gates (check in and check out).

• Online Channels and Ticket Vending Machines: N/A
• Ticket Office Machines: 3 minutes

Depends on the uploaded Travel Pass: 7 days, 30 days, 90 days or 365 days

Renewed Travel Pass.

Travel Pass Renewal

• 7 day Travel Passes are renewable 3 days before and after their expiry.
• 30,90 and 365 day Travel Passes are renewable 5 days before and after their expiry.
• Anonymous nol cards can only be loaded with the 7 day Travel Pass.
• The 7 day Travel Pass loaded on Anonymous nol cards can be renewed through the TVM in the Metro stations.
• The customer can only renew the same product type and for the same period.
• Personal and Registered nol cards are eligible for 7, 30, 90 and 365 day Travel Pass products.
• The card holder must activate the Travel Pass through the Metro gate.

Travel Pass Refund

• The customer can only refund the monetary balance and not the days of the remaining Travel Pass validity.
• The Travel Pass can neither be cancelled nor refunded once activated and used, unless the customer applies for a nol card refund. 

Note: Cash refund service charges apply.