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Home/ RTA Services / Service Details
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Renew Travel Pass

This service allows you to renew the most recent Travel Pass that was loaded on your nol card.

Apply Now
Apply Now
Eligibility
nol card holders with a valid Travel Pass are eligible to benefit from this service.
Required documents
  1. nol card.
Service fees
  • The service fees vary according to the number of zones selected and the validity of the Travel Pass.

Silver (AED)

Travel Pass validity

1 Zone

2 Zones

All Zones

7 Days

50

80

110

30 Days

140

230

350

90 Days

330

550

830

365 Days

1,060

1,770

2,670

Gold (AED)

Travel Pass validity

1 Zone

2 Zones

All Zones

7 Days

100

160

220

30 Days

280

460

700

90 Days

660

1,100

1,660

365 Days

2,120

3,540

5,340

Concessions (AED)

Travel Pass validity

1 Zone

2 Zones

All Zones

7 Days

25

40

55

30 Days

70

115

175

90 Days

165

275

415

365 Days

530

885

1,335

Process time
  • 3 minutes.
Website
Mahboub Chatbot
  • Mahboub Chatbot on RTA Website
  • Mahboub Chatbot on RTA Smart Apps
Ticket Vending Machines
  • Ticket Vending Machines
Ticket Office Machines
  • Ticket Office Machines
Process

Through Website

  • The customer accesses RTA Website.
  • The customer selects Services.
  • The customer selects Renew Travel Pass from the nol Services tab.
  • The customer enters the nol tag ID
  • The customer settles the fees by credit card.
  • The customer activates the product on Metro gates (check in and check out).
  • The Travel Pass is renewed.

Through Ticket Vending Machines (applicable for 7 day Travel Pass only)

  • The customer places the card on the TVM reader.
  • The customer selects the existing product.
  • The customer selects the effective starting date.
  • The customer settles the fees.
  • The customer waits for 10 seconds for the product to be uploaded on the card.
  • The Travel Pass is renewed.

Through Ticket Office Machines

  • The customer presents the nol card to the station agent.
  • The customer confirms the product zones and validity to the station agent.
  • The customer completes the payment.
  • The Travel Pass is renewed.

Through Mahboub Chatbot (customers with no RTA account)

  • The customer types Renew Travel Pass with nol tag ID ex: renew travel pass 0123456789.
  • The Travel Pass details are presented on the screen.
  • The customer accepts the terms and conditions.
  • The customer completes the payment.
  • The customer activates the Travel Pass by using the card on Metro gates (check in and check out).

Through Mahboub Chatbot (customers with RTA account)

  • The customer types Renew Travel Pass
  • The customer enters his username.
  • The customer selects the nol card he wants to renew the Travel Pass on from the list of cards registered under his account, or by entering the tag ID manually.
  • The Travel Pass details are displayed on the screen.
  • The customer accepts the terms and conditions.
  • The customer completes the payment.
  • The customer activates the Travel Pass product by using the card on Metro gates (check in and check out).
Average waiting time
  • Instantly.
Validity

Depends on the selected Travel Pass: 7 days, 30 days, 90 days or 365 days

What you will get

Renewed Travel Pass.

Terms and conditions

Travel Pass Renewal

  • 7 day Travel Passes are renewable 3 days before and after their expiry.
  • 30,90 and 365 day Travel Passes are renewable 5 days before and after their expiry.
  • Anonymous nol cards can only be loaded with the 7 day Travel Pass.
  • Anonymous nol cards can renew the 7 day Travel Pass through the TVM in the Metro stations.
  • The customer can only renew with the same product type and period.
  • Only Personal and Registered nol cards are eligible for 7, 30, 90 and 365 day Travel Pass products.
  • The card holder must activate the Travel Pass through the metro gate.

Travel Pass Refund

  • The customer can only refund the monetary balance and not the days of the remaining Travel Pass validity.
  • The Travel Pass can neither be cancelled nor refunded once activated and used, unless the customer applies for a card refund. 

Note: Cash refund service charge applies.

FAQs

This service has no FAQs.


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