Roads & Transport Authority - Service Details

• RTA Website

• Mahboub Chatbot on RTA Website
• Mahboub Chatbot on RTA Smart Apps

• Ticket Vending Machines
  

• Ticket Office Machines
  

Through Website

1. The customer accesses RTA Website.
2. The customer selects Services.
3. The customer selects Renew Travel Pass from the nol Services tab.
4. The customer enters the nol tag ID
5. The customer settles the fees by credit card.
6. The Travel Pass is renewed.
7. The customer activates the product on Metro gates (check in and check out).
   

Through Ticket Vending Machines (applicable for 7 day Travel Pass only)

1. The customer places the card on the TVM reader.
2. The customer selects the existing product.
3. The customer selects the effective starting date.
4. The customer settles the fees.
5. The customer waits for 10 seconds for the product to be uploaded on the card.
6. The Travel Pass is renewed and activated.

Through Ticket Office Machines

1. The customer presents the nol card to the station agent.
2. The customer confirms the product zones and validity to the station agent.
3. The customer completes the payment.
4. The Travel Pass is renewed and activated.

Through Mahboub Chatbot (customers with no RTA account)

1. The customer types Renew Travel Pass with nol tag ID ex: renew travel pass 0123456789.
2. The Travel Pass details are displayed on the screen.
3. The customer agrees to the terms and conditions.
4. The customer completes the payment.
5. The customer activates the Travel Pass by using the card on Metro gates (check in and check out).

Through Mahboub Chatbot (customers with RTA account)

1. The customer types Renew Travel Pass.
2. The customer enters his username.
3. The customer selects the nol card he wants to renew the Travel Pass on from the list of cards registered under his account, or by entering the tag ID manually.
4. The Travel Pass details are displayed on the screen.
5. The customer agrees to the terms and conditions.
6. The customer completes the payment.
7. The customer activates the Travel Pass product by using the card on Metro gates (check in and check out).

• Online Channels and Ticket Vending Machines: instantly
• Ticket Office Machines: 3 minutes

Depends on the uploaded Travel Pass: 7 days, 30 days, 90 days or 365 days

Renewed Travel Pass.

Travel Pass Renewal

• 7 day Travel Passes are renewable 3 days before and after their expiry.
• 30,90 and 365 day Travel Passes are renewable 5 days before and after their expiry.
• Anonymous nol cards can only be loaded with the 7 day Travel Pass.
• The 7 day Travel Pass loaded on Anonymous nol cards can be renewed through the TVM and TOM in the Metro stations.
• The customer can only renew the same product type and for the same period.
• Personal and Registered nol cards are eligible for 7, 30, 90 and 365 day Travel Pass products.
• The card holder must activate the Travel Pass through the Metro gate.

Travel Pass Refund

• The customer can only refund the monetary balance and not the days of the remaining Travel Pass validity.
• The Travel Pass can neither be cancelled nor refunded once activated and used, unless the customer applies for a nol card refund. 

Note: Cash refund service charges apply.