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This service enables you to apply for refunding the remaining e-wallet balance of the personal card.
If the customer does not desire to use the card even though it is still good and valid
If the card is damaged or misused by the customer (these cases do not require the approval of the Automatic Collection Systems Department)
Note: If the customer misuses or does not use the card, the service fees will be deducted and the customer receives the remaining balance.
This service has no validity.
Refunding the remaining balance of the card if conditions were met.
Answer 1: The remaining balance of the e-wallet is secure after 48 hours of reporting your card stolen/lost.
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