Roads & Transport Authority - Service Details

• RTA Website

• nol Pay (Apple Store, Android, Huawei)
• RTA Dubai
• S'hail

• Dubai Now (Google play - App store)

• Mahboub Chatbot on RTA Website
• Mahboub Chatbot on RTA Dubai App
• Mahboub Chatbot on RTA S’hail App

• Ticket Vending Machines available at all Metro stations
• Ticket Office Machines available at all Metro stations
• Solar Top Up machines located in selected bus stops.

Through Website or Smart Apps

1. The customer enters the tag ID of his nol card (for guest users) or selects the tag ID from the drop down menu (for logged in users).
2. The customer enters his email address.
3. The customer settles the top-up amount by credit card or debit card.
4. The customer waits 45 minutes to 4 hours.
5. The customer uses the card at any Metro gate or inserts it at any online parking machine or smart top up bus solar machine or nol Pay app to activate the pending balance.

Through Solar Top Up Machines

1. The customer places the card on the card reader.
2. The customer selects the top up service.
3. The customer enters the top up amount.
4. The customer completes the payment in cash.

Through Ticket Office Machines

1. The customer presents the card to the station agent.
2. The customer informs the agent about the top up amount.
3. The customer completes the payment.
4. The balance is topped up instantly.

Through Ticket Vending Machines

1. The customer places the card on the card reader.
2. The customer selects the top up option.
3. The customer enters the top up amount.
4. The customer settles the top up amount.
5. The customer keeps the card on the card reader for 6 seconds.
6. The balance is topped up instantly.

Through nol Pay application (for Virtual cards)

1. The customer Logs in to nol Pay account using his RTA Account or UAE pass.
2. The customer selects Top Up on the main screen.
3. The customer selects the top up amount.
4. The customer completes the payment using a credit or debit card.
5. The balance is topped up instantly.

Through nol Pay application (For Physical cards)

1. The customer opens nol Pay application using his RTA Account or UAE pass.
2. The customer selects Top Up.
3. The customer places the nol card on the back of the mobile for the card to be read by NFC.
4. The customer selects the top up amount.
5. The customer completes the payment using a credit or debit card.
6. The customer places the card on the NFC reader at the back of the phone again to load the balance.
7. The balance is topped up instantly.

Through Mahboub Chatbot

1. The customer types top up nol card in the chat.
2. The customer clicks/type Apply Now to proceed.
3. The customer enters the nol Tag ID.
4. The customer selects the amount (minimum 30 AED and maximum 150 AED) then clicks on select.
5. The customer clicks pay using DubaiPay.
6. The customer completes the payment.
7. The customer activates the pending top up balance by using the card in nol Pay App on metro gates, parking machines or smart top up bus solar machines.

• Instantly.

This service has no validity.

• Topping up nol card

• The maximum top up amount through online channels is 150 AED for all types of nol cards (anonymous, personalised and personal cards).
• The maximum balance value is 1,000 AED for anonymous nol cards and 5,000 AED for personalised and personal nol cards.
• The top up amount through Mahboub Chatbot is minimum 30 AED and maximum 150 AED.
• The customer can top up his virtual nol card through nol Pay, only on compatible Samsung phones and Huawei phones and through the wallet of Huawei watch 3 and 3 Pro.
• Top up amounts on expired or blocked cards cannot be activated.
• Pending top up amounts through online channels must be activated on activating channels within 180 days from the transaction date.
• The customer can activate through nol Pay the pending balance topped up in a different channel.
• The customer can view his nol card transaction history through this link.