Roads & Transport Authority - Service Details

• nol Pay (Apple Store, Android, Huawei)
• RTA Dubai
• S'hail

• Ticket Vending Machines available at all Metro stations
• Ticket Office Machines available at all Metro stations
• Solar Top-Up machines located in selected bus stops

• RTA Website

• Dubai Now (Google play - App store)

• Mahboub Chatbot on RTA Website
• Mahboub Chatbot on RTA Dubai App
• Mahboub Chatbot on RTA S’hail App

• Micropayment Locations

Through nol Pay application (For Physical cards)

1. The customer opens nol Pay application using his RTA account or UAE pass.
2. The customer selects Top Up.
3. The customer places the nol card on the back of the mobile for the card to be read by NFC.
4. The customer selects the top-up amount.
5. The customer completes the payment using a credit or debit card.
6. The customer places the card on the NFC reader at the back of the phone again to load the balance.
7. The balance is topped up instantly.

Through nol Pay application (for Virtual cards)

1. The customer logs in to nol Pay account using his RTA account or UAE pass.
2. The customer selects Top Up on the main screen.
3. The customer selects the top-up amount.
4. The customer completes the payment using a credit or debit card.
5. The balance is topped up instantly.

Through other Smart Apps

1. The customer selects Top up nol Card service on the mobile application.
2. The customer scans the nol card using NFC or enters the tag ID of his nol card (for guest users), or selects the tag ID from the drop-down menu (for logged-in users).
3. The customer enters his email address and a mobile number (required on DSG payment page).
4. The customer settles the top-up amount by credit card, debit card, or Apple Pay.
5. The customer scans the nol card using NFC to activate the pending balance on smart apps.
   

Through Ticket Vending Machines

1. The customer places the card on the card reader.
2. The customer selects the top up option.
3. The customer enters the top-up amount.
4. The customer completes the payment.
5. The customer keeps the card on the card reader for 6 seconds.
6. The balance is topped up instantly.

Through Ticket Office Machines and Micropayment Locations

1. The customer presents the card to the station agent.
2. The customer informs the agent about the top-up amount.
3. The customer completes the payment.
4. The balance is topped up instantly.
   

Through Solar Top-Up Machines

1. The customer places the card on the card reader.
2. The customer selects the top-up service.
3. The customer enters the top-up amount.
4. The customer completes the payment in cash.

Through Website

1. The customer enters the tag ID of his nol card (for guest users) or selects the tag ID from the drop-down menu (for logged-in users).
2. The customer enters his email address.
3. The customer settles the top-up amount by credit card or debit card.
4. The customer waits 45 minutes to 4 hours.
5. The customer uses the card at any Metro gate or inserts it at any online parking machine, smart top-up bus solar machine, or nol Pay app to activate the pending balance.

Through Mahboub Chatbot

1. The customer types top up nol card in the chat.
2. The customer clicks/types Apply Now to proceed.
3. The customer enters the nol Tag ID.
4. The customer selects the amount (minimum 30 AED and maximum 150 AED) then clicks select.
5. The customer clicks pay using DubaiPay.
6. The customer completes the payment.
7. The customer activates the pending top-up balance by using the card in nol Pay App, metro gates, parking machines, or smart top-up bus solar machines.

• Instantly.

This service has no validity.

• Topping up nol card

• The maximum top-up amount through online channels is 150 AED for all types of nol cards (anonymous, personalised and personal cards).
• The maximum balance value is 1,000 AED for anonymous nol cards and 5,000 AED for personalised and personal nol cards.
• The customer can top up his virtual nol card through nol Pay, only on compatible Samsung phones and Huawei phones and through the wallet of Huawei watch 3 and 3 Pro.
• The customer can top up his nol card through the smart applications of the banks listed below, with the top-up fee determined by the bank issuing the card:
  • Emirates NBD
  • Emirates Islamic Bank
  • Abu Dhabi Commercial Bank
• Physical and virtual nol card holders can benefit from some services through nol Pay application:
  • Checking the card info
  • Travel Pass Purchase
  • nol card top-up
  • nol card balance refund (replace a lost or damaged nol card service)
• Top-up amounts on expired or blocked cards can't be activated.
• Pending top-up amounts through online channels must be activated on activating channels within 180 days from the transaction date.
• The customer can activate through nol Pay the pending balance topped up in a different channel.
• The customer can view his nol card transaction history through this link.