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Home/ RTA Services / Service Details
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Top Up nol Cards

This service enables you to top up nol card up to 1,000 AED for anonymous cards and 5,000 AED for personal and registered nol cards.

Apply Now
Apply Now
Eligibility
nol card holders are eligible to apply for this service.
Required documents
  1. nol card (physical or virtual)
Service fees
  • Free of charge on all RTA channels
  • 1 AED when topping up the balance through Abu Dhabi Commercial Bank.
Process time
  • Online Channels: 3 minutes
Website
RTA Smart Apps
Mahboub Chatbot
  • Mahboub Chatbot on RTA Website
  • Mahboub Chatbot on RTA Dubai App
  • Mahboub Chatbot on RTA S’hail App
Ticket Vending Machines
  • Ticket Vending Machines available at all Metro stations
  • Ticket Office Machines available at all Metro stations
  • Bus Solar-Powered Machines located in selected bus stops
Process

Through Website or Smart Application

  • The customer enters the tag ID of his nol card (for guest users) or selects the tag ID from the drop down menu (for logged in users).
  • The customer settles the top-up fees by credit card or debit card.
  • The customer waits 45 minutes to 4 hours.
  • The customer uses the card at any Metro gate or inserts it at any online parking machine or smart top up bus solar machine to activate the pending balance.

Through Smart Top Up Bus Solar Machines

  • The customer places the card on the card reader.
  • The customer selects the top up service.
  • The customer enters the top up amount.
  • The customer completes the payment in cash.


Through Ticket Office Machines

  • The customer presents the card to the station agent.
  • The customer informs the agent about the top up amount.
  • The customer completes the payment.
  • The balance is topped up instantly.

Through Ticket Vending Machines

  • The customer places the card on the card reader.
  • The customer selects the top up option.
  • The customer enters the top up amount.
  • The customer settles the top up amount.
  • The customer keeps the card on the card reader for 6 seconds.
  • The balance is topped up instantly.

Through nol Pay application (for Virtual cards)

  • The customer Logs in to nol Pay account.
  • The customer selects “Top Up” on the main screen.
  • The customer selects the top up amount.
  • The customer completes the payment using a credit or debit card.
  • The balance is topped up instantly.

Through nol Pay application (For Physical cards)

  • The customer opens nol Pay application.
  • The customer selects “Top Up”.
  • The customer places the nol card on the back of the mobile for the card to be read by NFC.
  • The customer selects the top up amount.
  • The customer completes the payment using a credit or debit card.
  • The customer places the card on the NFC reader at the back of the phone again to load the balance.
  • The balance is topped up instantly.

Through Mahboub Chatbot

  • The customer types "top up nol card" in the chat.
  • The customer clicks/type "Yes" to proceed.
  • The customer enters the nol Tag ID.
  • The customer selects the amount (minimum 30 AED and maximum 150 AED) then clicks on select.
  • The customer clicks "pay using DubaiPay".
  • The customer completes the payment.
  • The customer activates the pending top up by using the card on metro gates, parking machines or smart top up bus solar machines.
Average waiting time
  • N/A.
Validity

This service has no validity.

What you will get
  • Topping up nol card
Terms and conditions
  • The maximum top up amount through online channels is 150 AED for all types of nol cards (anonymous, registered and personal cards).
  • The maximum top up amount is 5,000 AED for registered cards.
  • The maximum balance value is 1,000 AED for Anonymous nol cards.
  • The customer can top up his virtual nol card through nol Pay, only on compatible Huawei phones and through the wallet of Huawei watch 3 and 3 Pro.
  • Pending top up amounts on an expired or blocked card cannot be activated.
  • Pending top up amounts through online channels must be activated on activating channels within 90 days from the transaction date.
  • The customer cannot activate through nol Pay a balance topped up in a different channel.
  • The customer can view his nol card transaction history through this link.
  • The top up amount through Mahboub Chatbot is minimum 30 AED and maximum 150 AED.
FAQs
  • Question 1: If a customer reloaded his red ticket with one trip and used it in the bus, can he still use the same ticket when transferring to another bus?

Answer 1: Yes, as long as it’s the same zone and within 30 minutes.


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