- Question 1: Which franchise companies are in charge of this service?
Answer 1: There are 3 companies for this service; Udrive, Ekar and Yaldi.
- Question 2: What is the total number of vehicles in Dubai?
Answer 2: 600 vehicles; 200 for Udrive, 200 for Ekar and 200 for Yaldi.
- Question 3: Can someone else use the vehicle other than the person who rented it?
Answer 3: No, only one person can book the vehicle and drive it. Once the vehicle is booked by a user, it will no longer be visible to any other user.
- Question 4: Can the customer drive the vehicle outside Dubai?
Answer 4: No, this service is available only within the emirate of Dubai.
- Question 5: What is the lost and found process for U-Drive, Ekar, and Yaldi?
Answer 5: The customer must contact the company directly to report lost and found items.
- Question 6: How can the customer find a vehicle to use?
Answer 6: The customer must register on the mobile application and search for the nearest available vehicle.
- Question 7: Will there be a driver in the car?
Answer 7: No, the customer will drive the vehicle himself.
- Question 8: How does the customer start the vehicle?
Answer 8: When the customer registers for the service in the application, he receives a PIN code by email to start the vehicle.
- Question 9: If the customer forgets or loses the PIN code, what can he do?
Answer 9: If a customer forgets or loses the PIN code, he can request another one through the application.
- Question 10: How does the customer end the journey?
Answer 10: Once the journey is completed, the customer must click the "END" button in the application or on the device in the vehicle.
- Question 11: If the customer submits expired documents, what will happen to the registration?
Answer 11: If any of the documents expire, the account will expire as well. Therefore, the customer must renew the account and provide valid documents.
- Question 12: How does the customer pay?
Answer 12: Once the journey is completed, the customer is able to view the fees. The total amount will be automatically deducted from his bank card.
Note: The customer must provide his credit card details when registering on the application.
- Question 13: What is the registration process?
Answer 13: The registration process involves downloading the mobile apps (Ekar, U-Drive, or Yaldi), entering the details, and uploading a selfie with a clearly visible Emirates ID, passport, or driving licence.
- Question 14: Who monitors the vehicles?
Answer 14: The vehicles will be fully monitored by Dubai Police.
- Question 15: Where can the customer park the vehicle and does he need to pay for parking?
Answer 15: Every vehicle has a valid seasonal parking card in category A. The customer does not need to pay for parking.
- Question 16: Who is responsible for refuelling the vehicle?
Answer 16: Each vehicle has a VIP card for refuelling at gas stations. The customer does not need to pay.
- Question 17: If the customer's driving licence or Emirates ID expires, can he rent a vehicle?
Answer 17: No, the customer will not be able to rent a vehicle as the account will freeze. He needs to renew his account and provide a valid Emirates ID and driving licence.
