- Question 1: What is the procedure if the customer loses his belongings on the vessel?
Answer 1: For lost and found items, the customer must head to the Ghubaiba office within 24 hours. After that period, the office will give the found items to the police department (Emirates IDs or passport).
- Question 2: What if the customer found the belongings of another passenger on the vessel?
Answer 2: The customer must report it to the deckhand / driver or to the Ghubaiba office.
- Question 3: What is the procedure for POD Passengers?
Answer 3: There are two space for wheelchair on the ferry and POD board on the vessel free of charge for commuter trips only. POD passengers have to present the valid People Of Determination card to the customer service agent before boarding the vessel.
- Question 4: Can I plan my trip?
Answer 4: Yes, you can plan your trip by using S’hail App or via Wojhati website
- Question 5: Can customers bring their bikes or scooters while going to a ferry trip?
Answer 5: kindly note that (RTA) has allowed ferry riders to accompany their flexible transit means, such as bikes and scooters, onboard. The initiative aims to bring happiness to riders and enhance the integration between the existing flexible mobility means, marine transit modes and the entire public transport network. This diversity of public transport services will also increase the ridership and encourage tourism in the Emirate.
