- Question 1: What is the procedure if the customer loses his belongings in the marine means of transport?
Answer 1: For lost and found items, the customer must head to Al Ghubaiba office within 24 hours. After that period, the office will give the found items to the police department (Emirates IDs or the equivalent). In case of regular belongings, they will be kept at the office until the customer takes them.
- Question 2: What is the procedure if the customer finds the belongings of another passenger on the marine vessel?
Answer 2: The customer must report it to the deckhand/ driver or to Al Ghubaiba office.
- Question 3: How can People of Determination passengers transport using Ferry Dubai?
Answer 3: Two People of Determination can be accommodated per trip on board the Ferry, free of charge. All they have to do is present their People of Determination card to the customer service agent before boarding the vessel (only valid on commuter trips).
- Question 4: Can the customer plan his trip?
Answer 4: Yes, the customer can plan his trip by using S’hail App.
- Question 5: Can the customer bring his bike or scooter while going on a Ferry trip?
Answer 5: RTA has allowed Ferry riders to accompany their flexible transit means, such as bikes and scooters, onboard. The initiative aims to bring happiness to riders and enhance the integration between the existing flexible mobility means, marine transit modes and the entire public transport network. This diversity of public transport services will also increase the ridership and encourage tourism in the Emirate.
