- Question 1: What is the procedure if the customer loses his belongings in the marine means of transport?
Answer 1: For lost and found items, the customer must head to Al Ghubaiba office within 24 hours. After that period, the office will give the found items to the police department (Emirates IDs or the equivalent). In case of regular belongings, they will be kept at the office until the customer takes them.
- Question 2: What is the procedure if the customer finds the belongings of another passenger on the marine vessel?
Answer 2: The customer must report it to the deckhand/driver or to Al Ghubaiba office.
- Question 3: How can People of Determination passengers transport using Abra?
Answer 3: One wheelchair can be accommodated per trip on board the Abra, free of charge. All they have to do is present their People of Determination card to the customer service agent before boarding the vessel. (Only valid on commuter trips).
- Question 4: Can the customer plan his trip?
Answer 4: Yes, the customer can plan his trip by using S’hail App.
- Question 5: What is the capacity of private Abras?
Answer 5: Privately owned Abras, also called motorised traditional Abras, have a maximum capacity of 20 passengers. The skipper won't usually depart before having a full board, unless passengers agree to pay the full capacity charge of 20 AED.
