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Transport Using Family Taxi

This service enables you to commute using a 7-seat taxi vehicle.


All customers are eligible to benefit from this service.

Required documents

This service has no required documents.


Transport using family taxi.

Service fees

Opening the counter

Between 10 a.m. and 10 p.m.

On the road


Through reservation


Between 10 p.m. and 6 a.m.

On the road

5.5 AED

Through reservation


During peak times

From Saturday to Wednesday between 6 a.m. and 10 a.m. and between 4 p.m. and 10 p.m.

12 AED

Thursday and Friday between 4 p.m. and 12 a.m.

12 AED

Fees from the airport (AED/km)

For every 0.255km

0.5 Fils

For every km

1.96 AED

Fees from the road (AED/km)

For every 0.274km

0.5 Fils

On the road

1.82 AED

Waiting fees

Waiting fees start when the vehicle stops

For every minute

50 Fils


From the time of requesting the service until the end of the journey.

Average processing time

  • Mobile application: instantly
  • Policies of Passengers Transit Activities Section: instantly
  • Road: unidentified.

Ways to apply


Through mobile application:

  • The customer applies for the service
  • The customer indicates his current location
  • The taxi heads to the customer’s location.

Through the Reservation and Distribution Centre:

  • The customer contacts the Reservation and Distribution Centre on the following number: 042080808
  • The customer indicates his current location
  • The taxi heads to the customer’s location.

On the road:

  • The customer waits on the road until a taxi passes.

Terms and conditions

  • The customer is not allowed to eat or drink in the vehicle
  • The customer is not allowed to smoke in the vehicle
  • The customer is not allowed to have a pet inside the vehicle
  • The customer is responsible for his personal belongings. The service provider is not responsible for the loss/damage of personal belongings.


  • Question 1: Do taxi drivers accept coupons/company vouchers?

Answer 1: Taxi drivers accept coupons from the customer if they’re issued from Dubai taxi agency or from companies like Nissan showroom and others. If the taxi fees are higher than the amount of the coupon, the customer can settle the difference in cash.

Note: Values of coupons and vouchers vary according to events and exhibitions.

  • Question 2: What is payment method in Dubai Taxi?

Answer 2: The customer can settle taxi fees in cash, through the NOL Card with an additional charge of 1 AED for using this method, through credit card with an additional charge of 2 AED for using this method.

  • Question 3: Can 2 customers with 2 different drop off destinations or locations share the same taxi?

Answer 3: Sharing a taxi is not allowed as per Dubai Taxi Agency policy.

  • Question 4: Are multiple pickups and drop-offs allowed?

Answer 4: Multiple pickups and drop offs are not allowed. For example, if a customer takes a taxi and decides to pick up or drop off a friend during the journey, the taxi driver must restart the counter.

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