Roads & Transport Authority - Service Details

Skip Menu Navigation
Government of Dubai


Accessibility

Use the toggle below to switch the contrast

Contrast switch:

Increase or decrease the size of the text to make it more suitable for your reading comfort.

Text resize

A Reduce Size Increase Size
Default Setting

Use the text-to-speech button to convert the written text into audio for your convenience.

Read Speaker:

Learn more about our accessibility features

Learn more
عربي

Home/ RTA Services / Service Details

Transport Using Family Taxi

This service enables you to commute using a 7-seat taxi vehicle.

Eligibility

All customers are eligible to benefit from this service.

Required documents

This service has no required documents.

Output

Transport using family taxi.

Service fees

Opening the counter

Between 10 a.m. and 10 p.m.

On the road

5 AED

Through reservation

8 AED

Between 10 p.m. and 6 a.m.

On the road

5.5 AED

Through reservation

9 AED

During peak times

From Saturday to Wednesday between 6 a.m. and 10 a.m. and between 4 p.m. and 10 p.m.

12 AED

Thursday and Friday between 4 p.m. and 12 a.m.

12 AED

Fees from the airport (AED/km)

For every 0.255km

50 Fils

For every km

1.96 AED

Fees from the road (AED/km)

For every 0.274km

50 Fils

On the road

1.82 AED

Waiting fees

Waiting fees start when the vehicle stops

For every minute

50 Fils

Validity

From the time of requesting the service until the end of the journey.

Average processing time

  • Mobile application: instantly
  • Policies of Passengers Transit Activities Section: instantly
  • Road: unidentified.

Ways to apply

Process

Through mobile application:

  • The customer applies for the service
  • The customer indicates his current location
  • The taxi heads to the customer’s location.

Through the Reservation and Distribution Centre:

  • The customer contacts the Reservation and Distribution Centre on the following number: 042080808
  • The customer indicates his current location
  • The taxi heads to the customer’s location.

On the road:

  • The customer waits on the road until a taxi passes.

Terms and conditions

  • The customer is not allowed to eat or drink in the vehicle
  • The customer is not allowed to smoke in the vehicle
  • The customer is not allowed to have a pet inside the vehicle
  • The customer is responsible for his personal belongings. The service provider is not responsible for the loss/damage of personal belongings.

FAQs

  • Question 1: Do taxi drivers accept coupons/company vouchers?

Answer 1: Taxi drivers accept coupons from the customer if they’re issued from Dubai taxi agency or from companies like Nissan showroom and others. If the taxi fees are higher than the amount of the coupon, the customer can settle the difference in cash.

Note: Values of coupons and vouchers vary according to events and exhibitions.

  • Question 2: What is payment method in Dubai Taxi?

Answer 2: The customer can settle taxi fees in cash, through the NOL Card with an additional charge of 1 AED for using this method, through credit card with an additional charge of 2 AED for using this method.

  • Question 3: Can 2 customers with 2 different drop off destinations or locations share the same taxi?

Answer 3: Sharing a taxi is not allowed as per Dubai Taxi Agency policy.

  • Question 4: Are multiple pickups and drop-offs allowed?

Answer 4: Multiple pickups and drop offs are not allowed. For example, if a customer takes a taxi and decides to pick up or drop off a friend during the journey, the taxi driver must restart the counter.

Do you have any Suggestion or Feedback?

Please select Captcha.
feedback

Submit

How often do you use the RTA e-Service?

  • Vote
  • View past polls

    • Home/ RTA Services / Service Details

    Help and support

    Copyright © 2018 Roads and Transport Authority, All Rights Reserved This site is maintained by the Roads and Transport Authority The site is best viewed using IE9 and above, Mozilla Firefox, Safari and Chrome.
    Page last modified:

    The Official Portal of UAE Government - (opens in new window)

    Logo of Smart Dubai, happy living
    ×
    Search

    Search result not found

    View all FAQs

    Listening ...

    Information

    Still need help ?

    We are here to provide you with any information or answer any questions you may have

    Chat with us
    You may also find your answer in our FAQs section
    ${loading}

    You are being redirected to an external website

    Please wait a moment

    Redirecting