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Transport Using Taxi Vehicles

This service enables you to commute in Dubai using all types of taxi vehicles (regular, family, females, People of Determination, airport, Safe Hands).

Eligibility
All individuals are eligible to benefit from this service.
Required documents
  • This service has no required documents.
Service fees
  • The minimum fare is 12 AED
  • Additional fares apply when passing through Salik gates
  • An extra charge of 20 AED applies when passing through Sharjah
  • The waiting fare is 50 fils per minute for all types of vehicles.

Days

Trip/ Area

Starting fare timing

Starting Fare

Service Type

All weekdays

Road pickup

6 a.m. – 10 p.m.

5 AED

Regular taxi

Family taxi




8 AED

People of Determination taxi



10 p.m. – 6 a.m.

5.5 AED

Regular taxi

Family taxi




9 AED

People of Determination taxi

Rush hours

Through reservation

Monday to Thursday

8 a.m - 10 a.m

4 p.m - 8 p.m

Friday

8 a.m - 10 a.m

4 p.m - 12 a.m

Saturday and Sunday

4 p.m - 12 a.m

12 AED

Regular taxi

Family taxi

Female taxi

All weekdays

Dubai airports


25 AED

Airport taxi

People of Determination taxi

Family taxi

Female taxi

All weekdays

Port Rashid


25 AED

Regular taxi

People of Determination taxi
Process time
  • Smart Applications: According to the time specified in the application
  • Airports Exits and Roads: Instantly.
RTA Smart Apps
RTA Partner Apps
Call Centres
  • 80088088
Airports and Roads Exits in Dubai
  • Roads in Dubai
Process

Through S'Hail and DTC Smart Apps

  1. The customer logs in to the app using his username and password.
  2. The customer selects Booking a Taxi Vehicle service.
  3. The customer enters the required details (his current location and the location he wants to reach).
  4. The customer selects the type of vehicle he wants to book.
  5. The taxi heads to the customer’s location.

Through Careem Smart App - Hala Taxi

  1. The customer logs in to his account using his username and password.
  2. The customer selects Hala Taxi service.
  3. The customer enters the required details (current location and destination).
  4. The customer selects the type of vehicle he wants to book.
  5. The taxi vehicle heads to the customer's location.

Through Dubai Taxi Corporation Call Centre - IVR

  1. The customer contacts the Call Centre on 80088088.
  2. The customer presses 2 to book a People of Determination taxi.
  3. The customer books a taxi vehicle.
  4. The taxi vehicle heads to the customer’s location.

Through the Hotline for People of Determination service

  1. The customer calls on the direct line 042080190.

Through Airport Exits in Dubai

  1. The customer heads to the location where vehicles are parked in front of the exit door at all Dubai airports.
  2. The customer takes the taxi.

On the Road

  1. The customer waits on the road until a taxi passes.
Average waiting time
  • Instantly.
Validity

From the time of requesting the service until the end of the journey.
What you will get

Transport using taxi vehicles.
Terms and conditions
  • The customer is not allowed to eat or drink in the vehicle.
  • The customer is not allowed to smoke in the vehicle.
  • The customer is not allowed to have a pet inside the vehicle.
  • The customer is responsible for his personal belongings. The service provider isn't responsible for their loss or damage.
  • To book an emergency vehicle for People of Determination, the customer can call 042080190, at any time.
  • The customer can use the DTC Smart App to book a vehicle for People of Determination and Safe Hands service only. Regular taxis can be booked via the Careem and S'hail apps.
  • People of Determination can book a vehicle through the below channels:
    • DTC Smart App
    • Dubai Taxi Corporation Call Centre on 80088088
    • Dubai International Airport
    • Port Rashid
    • Roads in Dubai
  • People of Determination must present a Sanad card to obtain a 50% discount.
  • The customer can book a female taxi vehicle through the below channels:
    • Dubai Taxi Corporation Call Centre on 80088088
    • Dubai International Airport
  • The customer can book safe hands service through the below channels:
    • DTC Smart App
    • Dubai Taxi Corporation Call Centre on 80088088
  • For more info about females and families taxi and safe hands service, the customer can check DTC Taxi website.
  • The customer cannot travel using a Dubai taxi from another emirate to Dubai.
FAQs
  • Question 1: Do taxi drivers accept coupons/company vouchers?

Answer 1: The customer can pay through coupons if they’re issued from Dubai Taxi Corporation (DTC) or from franchise companies. If the taxi fees are higher than the amount of the coupon, the customer can settle the difference in cash, but on the condition that a taxi vehicle belonging to the same company that issued the coupon is chosen, for example, if the coupon is issued by DTC, then only DTC vehicles can be used.

  • Question 2: What are the acceptable payment methods for Transport Using Taxi Vehicles service?

Answer 2: The customer can pay in cash, credit cards, nol card, Careem Pay, Apple Pay, Samsung Pay, Alipay, or QR Code payment.

  • Question 3: Can 2 customers with 2 different drop off destinations or locations share the same taxi?

Answer 3: If the 2 customers are friends or family, they can use the vehicle for more than one location, with one fare.

  • Question 4: Are multiple pickups and drop-offs allowed?

Answer 4: The passenger has the right to take whoever he wants during the trip and from the place he desires, with one fare, and it is prohibited to restart the counter.

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