Service Details

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Transport Using Family Taxi

This service enables you to commute using a 7-seat taxi vehicle.

Eligibility

All customers are eligible to benefit from this service.

Required documents

This service has no required documents.

Service fees

Opening the counter

Between 10 a.m. and 10 p.m.
On the road	5 AED
Through reservation	8 AED
Between 10 p.m. and 6 a.m.
On the road	5.5 AED
Through reservation	9 AED
During peak times
From Saturday to Wednesday between 6 a.m. and 10 a.m. and between 4 p.m. and 10 p.m.	12 AED
Thursday and Friday between 4 p.m. and 12 a.m.	12 AED
Fees from the airport (AED/km)
For every 0.255km	50 Fils
For every km	1.96 AED
Fees from the road (AED/km)
For every 0.274km	50 Fils
On the road	1.82 AED
Waiting fees
Waiting fees start when the vehicle stops
For every minute	50 Fils

Average processing time

Mobile application: instantly
Policies of Passengers Transit Activities Section: instantly
Road: unidentified.

Mobile Application

S'hail.

Reservation and Distribution Centre

042080808.

Roads

Roads in Dubai.

Process

Through mobile application:

The customer applies for the service
The customer indicates his current location
The taxi heads to the customer’s location.

Through the Reservation and Distribution Centre:

The customer contacts the Reservation and Distribution Centre on the following number: 042080808
The customer indicates his current location
The taxi heads to the customer’s location.

On the road:

The customer waits on the road until a taxi passes.

Validity

From the time of requesting the service until the end of the journey.

What you will get

Transport using family taxi.

Terms and conditions

The customer is not allowed to eat or drink in the vehicle
The customer is not allowed to smoke in the vehicle
The customer is not allowed to have a pet inside the vehicle
The customer is responsible for his personal belongings. The service provider is not responsible for the loss/damage of personal belongings.

FAQs

Question 1: Do taxi drivers accept coupons/company vouchers?

Answer 1: Taxi drivers accept coupons from the customer if they’re issued from Dubai taxi agency or from companies like Nissan showroom and others. If the taxi fees are higher than the amount of the coupon, the customer can settle the difference in cash.

Note: Values of coupons and vouchers vary according to events and exhibitions.

Question 2: What is payment method in Dubai Taxi?

Answer 2: The customer can settle taxi fees in cash, through the NOL Card with an additional charge of 1 AED for using this method, through credit card with an additional charge of 2 AED for using this method.

Question 3: Can 2 customers with 2 different drop off destinations or locations share the same taxi?

Answer 3: Sharing a taxi is not allowed as per Dubai Taxi Agency policy.

Question 4: Are multiple pickups and drop-offs allowed?

Answer 4: Multiple pickups and drop offs are not allowed. For example, if a customer takes a taxi and decides to pick up or drop off a friend during the journey, the taxi driver must restart the counter.

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Roads & Transport Authority - Service Details

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Transport Using Family Taxi