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Apply for a Temporary Permit to Transport Passengers from Dubai to Other Emirates (Naqel Service)

This service enables you to apply for a temporary permit for luxury transport companies that have permits from other emirates to transport passengers from the airports in Dubai.

Eligibility

Luxury transport companies (rented buses - luxury transport) that have permits from other emirates are eligible to apply for this service.

Required documents

Copy of valid vehicle ownership
Copy of the contract between the company and the other party
Copy of the trade license.

Service fees

Type of vehicle Number of passengers	Validity of permit
Type of vehicle Number of passengers	Week	Month	6 Months	Year
Between 15 and 27 passengers	100	225	1,000	2,000
Between 28 and 50 passengers	150	275	1,500	2,500
At least 51 passengers	200	350	1,800	3,000
Amending the permit	120
Luxury vehicles		300

Average processing time

Centre: 20 minutes to receive the permit after having the approval on the system.

Service Centres

Policies of Passengers Transit Activities Section at the Planning and Business Development Department located in the 3rd floor of the headquarters of the Public Transport Agency in Al Muhaisanah 4, from Sunday to Thursday between 7:30 a.m. and 2:30 p.m.

Process

Through Centre:

The customer creates an account on RTA website to benefit from this service
The customer chooses "Business & Corporate Services" (Naqel Service) after having the approval and activating the account
The customer follows the steps to upload the required documents
RTA reviews the request and sends an SMS and email to the customer to inform him of accepting or rejecting the request
The customer heads to the Department of Planning and Business Development to receive the permit (a sticker to be placed on the front window of the vehicle)

Validity

Companies that transport passengers in rented buses: 1 week/1 month/6 months/1 year
Companies that transport passengers in luxury vehicles: between 1 month and 1 year.

What you will get

Temporary permit to transport passengers from Dubai to other emirates in vehicles that are not licensed in Dubai.

Terms and conditions

The company must have an account on the Roads and Transport Authority (RTA) website
The company must specify roads and pick up and drop off points inside the emirate (for rented buses)
Picking up passengers in luxury vehicles is only possible from Dubai airport
The drivers must have a permit from the Administration of Drivers' Affairs
The number of contracts with beneficiary companies must not exceed 4.

FAQs

Question 1: Are buses from other emirates allowed to pick up and drop off passengers from Dubai airport?

Answer 1: No, buses are allowed to pick up and drop off passengers inside Dubai (excluding airports) and also in places previously specified on Naqel by the company. The company has the right to specify 2 locations for each contract and is allowed to have 4 contracts.

Question 2: What are the fines in case of transporting passengers without a permit?

Answer 2: Reference to the UAE Cabinet Decision (6) of 2016 on organizing the transport of passengers in luxury vehicles in Dubai, the fines of transporting passengers before obtaining a permit are 20,000 AED.

Reference to the UAE Cabinet Decision (33) of 2011 on organizing the transport of passengers in buses in Dubai, the fines of transporting passengers before obtaining a permit are10,000 AED.

Question 3: Are luxury vehicles from other emirates allowed to pick up and drop off passengers arriving from other emirates and transport them to locations other than the airports?

Answer 3: Luxury vehicles are allowed to pick up passengers from airports in case of having a permit.

Question 4: Is it obligatory to have an occupational permit for the driver after obtaining the permit?

Answer 4: The customer must provide an occupational permit for drivers with a validity of 1 year on the condition of having a permit for the vehicle.

The required documents for this permit are:

A recent photo
Copy of the driver’s valid driving license
Copy of the passport
Copy of the valid visa
Copy of the valid ID
NOC to receive an occupational permit from the company where the driver works
Copy of the occupational permit issued by the transport authority of the concerned emirate

Question 5: What is the procedure if the permit is expired?

Answer 5: The company must request a new permit.

Question 6: What is the procedure in case of changing the company that was agreed on in the permit?

Answer 6: The company can amend the permit request.

Question 7: What are the fees for amending the request?

Answer 7: 120 AED.

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Apply for a Temporary Permit to Transport Passengers from Dubai to Other Emirates (Naqel Service)