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Apply for a Temporary Permit to Transport Passengers from Dubai to Other Emirates or the Opposite (Naqel Service)

This service enables you to apply for a temporary permit to transport passengers from and to Dubai, for companies not licensed in Dubai and that transport passengers in luxury vehicles or in rented buses.

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Eligibility
Luxury transport companies (rented buses - luxury transport) that have permits from other emirates are eligible to apply for this service.
Required documents
  1. Copy of the valid vehicle ownership
  2. Copy of the contract between the company and the other party
  3. Copy of the trade licence
  4. Copy of the driver’s driving licence
  5. Personal photo of the driver.
Service fees

Vehicles fees schedule

Type of vehicle/ Number of passengers

1 week

1 month

6 months

1 year

Between 15 and 27 passengers

100 AED

225 AED

1,000 AED

2,000 AED

Between 28 and 50 passengers

150 AED

275 AED

1,500 AED

2,500 AED

At least 51 passengers

200 AED

350 AED

1,800 AED

3,000 AED

Luxury vehicles for other emirates

300 AED permit fees for 1 month renewable.

  • Amending the permit: 120 AED
  • +20 AED Knowledge and Innovation fees.

Drivers permit fees schedule

1 month

6 months

1 year

Heavy bus driver permit (Naqel)

45 AED

250 AED

500 AED

Luxury vehicle driver permit for other emirates (Naqel)

200 AED

  • +20 AED Knowledge and Innovation fees.
Process time
  • 1 working day.
Website
Process
  1. The company creates an account on RTA website.
  2. The customer selects Business & Corporate Services / Naqel Service after receiving the approval and activating the account.
  3. The customer follows the steps and uploads the required documents.
  4. RTA reviews the application and sends an SMS and email to the customer with the approval or rejection.
  5. After approval, the customer receives an SMS and e-mail with the payment notice.
  6. The customer receives an email with the permit details and the payment receipt.
Average waiting time
  • Instantly.
Validity
  • Companies that transport passengers in rented buses: 1 week/1 month/6 months/1 year
  • Companies that transport passengers in luxury vehicles: from 1 month to 1 year.
What you will get

Temporary permit to transport passengers from other emirates to Dubai in vehicles not licensed in Dubai.

Terms and conditions
  • Companies must create an account on RTA website to benefit from this service.
  • Companies must specify the routes and the pick up and drop off points inside the emirate (for rented buses).
  • Picking up passengers in luxury vehicles is only possible from Dubai airports.
  • The drivers must have a permit from the Drivers' Affairs Department.
  • The company and driver must be authorized in their emirate.
  • The number of contracts with beneficiary companies must not exceed 4.
FAQs
  • Question 1: Are buses from other emirates allowed to pick up and drop off passengers from Dubai airports?

Answer 1: No, buses are allowed to pick up and drop off passengers inside Dubai (excluding airports) and also in places previously specified on Naqel System by the company. The company has the right to specify 2 locations for each contract.

Each company also has the right to have 4 contracts, whether for the same company or for different companies.

  • Question 2: What are the fines in case of transporting passengers without a permit?

Answer 2: Reference to the UAE Executive Council Decision No. 6 of 2016 on organising the transport of passengers in luxury vehicles in Dubai, the fines of transporting passengers before obtaining a permit from the Public Transport Agency are 20,000 AED.

Reference to the UAE Executive Council Decision No. 33 of 2011 on organising the transport of passengers in buses in Dubai, the fines of transporting passengers in buses before obtaining a permit are 10,000 AED.

  • Question 3: Are luxury vehicles from other emirates allowed to pick up and drop off passengers arriving from other emirates and transport them to locations other than the Dubai airports?

Answer 3: No, luxury vehicles that have permits are allowed to pick up and drop off passengers from Dubai airports only.

  • Question 4: Is it required to have a driver's occupational card before or after obtaining the permit?

Answer 4: It is required to have a driver's occupational card before applying for the permit.

  • Question 5: What is the procedure if the permit is expired?

Answer 5: The company must request a new permit.

  • Question 6: What is the procedure in case of changing the company that was agreed on in the permit?

Answer 6: The company can amend the current permit.

  • Question 7: What are the fees for amending the current permit?

Answer 7: 120 AED.

  • Question 8: Can the customer apply for a vehicle permit and a driver's occupational permit at the same time?

Answer 8: No, it is required to have a valid vehicle permit first to apply for a driver's occupational permit.

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