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Home/ RTA Services / Service Details

Apply for a Temporary Permit to Transport Passengers from Dubai to Other Emirates or the Opposite (Naqel Service)

This service enables you to apply for a temporary permit for luxury transport companies and rented buses passengers transport companies.

Eligibility
Luxury transport companies (rented buses - luxury transport) that have permits from other emirates are eligible to apply for this service.
Required documents
  1. Copy of valid vehicle ownership
  2. Copy of the contract between the company and the other party
  3. Copy of the trade license.
  4. Copy of the driver’s driving license
  5. Personal Photo of the driver.
Service fees

Vehicles fees

Type of vehicle

Number of passengers

Validity of permit

Week

Month

6 Months

Year

Between 15 and 27 passengers

100 AED

225 AED

1,000 AED

2,000 AED

Between 28 and 50 passengers

150 AED

275 AED

1,500 AED

2,500 AED

At least 51 passengers

200 AED

350 AED

1,800 AED

3,000 AED

Amending the permit

120 AED

Luxury vehicles

300 AED


Drivers permit fees

Heavy bus driver permit (Naqel)

1 month

6 months

1 year

45 AED

250 AED

500 AED

Luxury vehicle driver permit for other emirates (Naqel)

200 AED

  • +20 AED Knowledge and Innovation fees.
Process time
  • 1 working days.
Website
Service Centres
  • Institutes and Drivers Accreditation at the Drivers Affairs Department located in Al Aweer Bus Depot ( Public Transport Agency) at Al Warsan 3, from Sunday to Thursday between 7:00 a.m. and 2:00 p.m. Land Line: 04 6060175/ 04 6060178
Process

Through the website

  • The customer creates an account on RTA website to benefit from this service
  • The customer chooses "Business & Corporate Services" (Naqel Service) after having the approval and activating the account
  • The customer follows the steps to upload the required documents
  • RTA reviews the request and sends an SMS and email to the customer to inform him of accepting or rejecting the request
  • The Customer will receive an SMS and e-mail for online payment, after RTA approval.
  • The Customer receives the permit details and receipt through email once the payment is completed online.
Average waiting time
  • To receive the permit after having the approval on the system: 10 minutes .
Validity
  • Companies that transport passengers in rented buses: 1 week/1 month/6 months/1 year
  • Companies that transport passengers in luxury vehicles: between 1 month and 1 year.
What you will get

Temporary permit to transport passengers from Dubai to other emirates in vehicles that are not licensed in Dubai.
Terms and conditions
  • The company must have an account on the Roads and Transport Authority (RTA) website
  • The company must specify roads and pick up and drop off points inside the emirate (for rented buses)
  • Picking up passengers in luxury vehicles is only possible from Dubai airport
  • The drivers must have a permit from the Administration of Drivers' Affairs
  • The number of contracts with beneficiary companies must not exceed 4.
FAQs

Question 1: Are buses from other emirates allowed to pick up and drop off passengers from Dubai airport?

  • Answer 1: No, buses are allowed to pick up and drop off passengers inside Dubai (excluding airports) and also in places previously specified on Naqel by the company. The company has the right to specify 2 locations for each contract and is allowed to have 4 contracts.

Question 2: What are the fines in case of transporting passengers without a permit?

  • Answer 2: Reference to the UAE Cabinet Decision (6) of 2016 on organizing the transport of passengers in luxury vehicles in Dubai, the fines of transporting passengers before obtaining a permit are 20,000 AED.

Reference to the UAE Cabinet Decision (33) of 2011 on organizing the transport of passengers in buses in Dubai, the fines of transporting passengers before obtaining a permit are10,000 AED.

Question 3: Are luxury vehicles from other emirates allowed to pick up and drop off passengers arriving from other emirates and transport them to locations other than the airports?

  • Answer 3: Luxury vehicles are allowed to pick up passengers from airports in case of having a permit.

Question 4: Is it obligatory to have an occupational permit for the driver after obtaining the permit?

  • Answer 4: The customer must provide an occupational permit for drivers with a validity of 1 year on the condition of having a permit for the vehicle.

The required documents for this permit are:

  1. A recent photo
  2. Copy of the driver’s valid driving license
  3. Copy of the passport
  4. Copy of the valid visa
  5. Copy of the valid ID
  6. NOC to receive an occupational permit from the company where the driver works
  7. Copy of the occupational permit issued by the transport authority of the concerned emirate.

Question 5: What is the procedure if the permit is expired?

  • Answer 5: The company must request a new permit.

Question 6: What is the procedure in case of changing the company that was agreed on in the permit?

  • Answer 6: The company can amend the permit request.

Question 7: What are the fees for amending the request?

  • Answer 7: 120 AED.

Question 8: Can the customer apply for both vehicle permit and occupational permit for drivers at the same time?

  • Answer 8: No, it is required to have a valid vehicle permit to apply for occupational permit for drivers.

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