- Question 1: Are buses from other emirates allowed to pick up and drop off passengers from Dubai airports?
Answer 1: No, buses are allowed to pick up and drop off passengers inside Dubai (excluding airports) and also in places previously specified on Naqel System by the company. The company has the right to specify 2 locations for each contract.
Each company also has the right to have 4 contracts, whether for the same company or for different companies.
- Question 2: What are the fines in case of transporting passengers without a permit?
Answer 2: Reference to the UAE Executive Council Decision No. 6 of 2016 on organising the transport of passengers in luxury vehicles in Dubai, the fines of transporting passengers before obtaining a permit from the Public Transport Agency are 20,000 AED.
Reference to the UAE Executive Council Decision No. 33 of 2011 on organising the transport of passengers in buses in Dubai, the fines of transporting passengers in buses before obtaining a permit are 10,000 AED.
- Question 3: Are luxury vehicles from other emirates allowed to pick up and drop off passengers arriving from other emirates and transport them to locations other than the Dubai airports?
Answer 3: No, luxury vehicles that have permits are allowed to pick up and drop off passengers from Dubai airports only.
- Question 4: Is it required to have a driver's occupational card before or after obtaining the permit?
Answer 4: It is required to have a driver's occupational card before applying for the permit.
- Question 5: What is the procedure if the permit is expired?
Answer 5: The company must request a new permit.
- Question 6: What is the procedure in case of changing the company that was agreed on in the permit?
Answer 6: The company can amend the current permit.
- Question 7: What are the fees for amending the current permit?
Answer 7: 120 AED.
- Question 8: Can the customer apply for a vehicle permit and a driver's occupational permit at the same time?
Answer 8: No, it is required to have a valid vehicle permit first to apply for a driver's occupational permit.