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Apply for a Temporary Permit to Transport Passengers from Dubai to Other Emirates or the Opposite (Naqel Service)

This service enables companies that have permits from other emirates to transport passengers to and from Dubai using rented buses and luxury vehicles.

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Eligibility
Bus passengers transport companies that transport employees and workers of entities licensed in other emirates to and from Dubai on the same day using rented buses under a contract between both parties, as well as luxury vehicle companies transporting passengers with confirmed reservations arriving through Dubai International Airports to other emirates, are eligible to apply for this service.
Required documents
  1. Copy of the valid vehicle ownership
  2. Copy of the trade licence of the company requesting the permit, issued by the competent authority in the emirate where the company operates.
  3. Copy of the contract between the company requesting the permit and the second party, with the trade licence of the second party
  4. Copy of the driver’s driving licence and a copy of his residency or Emirates ID.
  5. Copy of the driver's occupational card issued in the emirate where the company is licensed.
  6. Personal photo of the driver.
Service fees

Vehicles permit fees schedule

Type of vehicle/ Number of passengers

1 week

1 month

6 months

1 year

Between 15 and 27 passengers

100 AED

225 AED

1,000 AED

2,000 AED

Between 28 and 50 passengers

150 AED

275 AED

1,500 AED

2,500 AED

At least 51 passengers

200 AED

350 AED

1,800 AED

3,000 AED

Luxury vehicles for other emirates

300 AED permit fees for 1 month renewable.

  • Amending the permit: 120 AED
  • +20 AED Knowledge and Innovation fees.

Drivers permit fees schedule

1 month

6 months

1 year

Heavy bus driver permit (Naqel)

45 AED

250 AED

500 AED

Luxury vehicle driver permit for other emirates (Naqel)

200 AED

  • +20 AED Knowledge and Innovation fees.
Process time
  • 1 working day.
Website
Process
  1. The company creates an account on RTA website.
  2. The customer selects Business & Corporate Services / Transportation / Naqel Service after receiving the approval and activating the account.
  3. The customer follows the steps and uploads the required documents.
  4. RTA reviews the application and sends an SMS and email to the customer with the approval or rejection.
  5. After approval, the customer receives an SMS and e-mail with the payment notice.
  6. The customer receives an email and SMS with the permit details and the payment receipt.
Average waiting time
  • Instantly.
Validity
  • Companies that transport passengers in rented buses: 1 week/1 month/6 months/1 year
  • Companies that transport passengers in luxury vehicles: from 1 month to 1 year.
What you will get

Temporary digital permit to transport passengers from Dubai to other emirates and vice versa in vehicles not licensed in Dubai
Terms and conditions
  • Companies must create an account on RTA website to benefit from this service.
  • Companies must specify the routes and the pick up and drop off points inside the emirate (for rented buses).
  • Picking up passengers in luxury vehicles is only possible from Dubai airports.
  • The drivers must have a permit from the Drivers Licensing Department.
  • The company must be licensed in the emirate where it operates and carry out the activity of transporting passengers in rented buses or luxury vehicles. The luxury vehicle driver must have a Permit to Work as a Luxury Vehicle Driver issued in the emirate where he works.
  • The number of contracts with beneficiary companies must not exceed 4 per bus permit.
  • Approval doesn't constitute a permit. The permit is issued after the fees payment is complete.
  • The vehicle permit must be valid to issue a driver’s permit.
  • The documents submitted must be valid and contain accurate information to avoid rejection.
  • The information provided must be accurate and clear to avoid any legal liability.
  • RTA inspectors conduct inspections to monitor the validity of vehicle and driver permits.
FAQs
  • Question 1: Are buses from other emirates allowed to pick up and drop off passengers from Dubai airports?

Answer 1: No, buses are allowed to pick up and drop off passengers inside Dubai (excluding airports) and also in places previously specified on Naqel System by the company. The company has the right to specify 2 locations for each contract.

Each company also has the right to have 4 contracts, whether for the same company or for different companies.

  • Question 2: What is the fine in case of transporting passengers without a permit?

Answer 2: Reference to the UAE Executive Council Decision No. 6 of 2016 on organising the transport of passengers in luxury vehicles in Dubai, the fine of transporting passengers before obtaining a permit from the Public Transport Agency is 5,000 AED.

Reference to the UAE Executive Council Decision No. 33 of 2011 on organising the transport of passengers in buses in Dubai, the fine of transporting passengers in buses before obtaining a permit is 10,000 AED.

  • Question 3: Are luxury vehicles from other emirates allowed to pick up and drop off passengers at Dubai airports?

Answer 3: Yes, if they have a permit and the company must have a prior reservation under the customer's name to transport him from the airport to another emirate.

  • Question 4: Is it required to have a driver's occupational card before or after obtaining the vehicle permit?

Answer 4: The driver's permit isn't linked to the plate number of the vehicle for which the permit is issued. It's therefore possible to apply for a driver's permit before obtaining the vehicle permit. A driver may drive any of the authorised vehicles.

  • Question 5: What is the procedure if the permit is expired?

Answer 5: The company must request a new permit.

  • Question 6: What is the procedure in case of changing the company that was agreed on in the permit?

Answer 6: The company can amend the current permit.

  • Question 7: What are the fees for amending the current permit?

Answer 7: 120 AED.

  • Question 8: Can the customer apply for a vehicle permit and a driver's occupational permit at the same time?

Answer 8: Yes.

  • Question 9: Can a company licensed in another emirate have a contract with companies and entities licensed in the Emirate of Dubai to transport their employees residing in other emirates to Dubai?

Answer 9: Companies and entities licensed in the Emirate of Dubai may only have contracts with passengers transport companies that are only licensed in Dubai.
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