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Transport Using Buses Inside the Emirate

This service enables you to use buses provided by the Public Transport Agency through a fleet covering a network that has many internal routes inside Dubai, and that is periodically updated to serve practically all metro stations and urban regions in the Emirate. These buses are equipped with many facilities to meet the needs of the customers and to make their commute secure and easy.

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Eligibility
All individual customers are eligible to benefit from this service.
Required documents
  1. nol card.
Service fees
  • The service fees vary according to the zones in Dubai.
Process time
  • Instantly.
Bus Stations
  • Public bus stations in Dubai
  • Air-conditioned and non-air-conditioned bus stops
Process

Through bus stations

  • The customer taps the card on the nol machine upon entering and leaving the bus.
Average waiting time
  • According to routes and weekdays.
Validity

This service has no validity.

What you will get

Transport using buses inside the emirate.

Terms and conditions
  • The customer must have a minimum balance of 7.5 AED in the nol card.
  • The customer must abide by the general rules and regulations.
  • The customer can check trip times through RTA website or by contacting S'hail call centre on the following number: 600500605.
  • The customer must contact the Call Centre 8009090 for more information about the trip plan.
FAQs
  • Question 1: Can I plan my trip?

Answer 1: Yes you can plan your trip by visiting RTA website or S’hail Application.

  • Question 2: What is the procedure if the customer loses his belongings in the bus or finds someone else's belongings?

Answer 2: For lost and found items, the customer must provide the details of the item as well as the details of the trip and a contact number when presenting a request to RTA’s Call Centre. In case of finding someone else's belongings, the customer must give them to the customer service centre or to the driver.


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