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Transport Using Buses Inside the Emirate

This service enables you to use buses provided by the Public Transport Agency through a fleet covering a network that has many internal routes inside Dubai, and that is periodically updated to serve practically all metro stations and urban regions in the Emirate. These buses are equipped with many facilities to meet the needs of the customers and to make their commute secure and easy.

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Eligibility
All individual customers are eligible to benefit from this service.
Required documents
  1. nol card.
Service fees
  • The service fees vary according to the zones in Dubai.
Process time
  • Instantly.
Bus Stations
  • Public bus stations in Dubai
  • Air-conditioned and non-air-conditioned bus stops
Process
  • The customer taps the card on the nol machine upon entering and leaving the bus.
Average waiting time
  • According to routes and weekdays.
Validity

This service has no validity.

What you will get

Transport using buses inside the emirate.

Terms and conditions
  • The customer must have a minimum balance of 7.5 AED in the nol card.
  • The customer must abide by the general rules and regulations.
  • The customer can check trip times through RTA Website or by contacting S'hail call centre on the following number: 600500605.
FAQs
  • Question 1: Can the customer plan his trip?

Answer 1: Yes, the customer can plan his trip by visiting RTA website, or S’hail App.

  • Question 2: What is the procedure if the customer loses his belongings in the bus or finds someone else's belongings?

Answer 2: For more info about the lost and found items, the customer must contact the Transportation Security Police Call Center 908.

In the case of missing items, the customer must hand them over to the driver or the customer service office of the bus station, which in turn delivers them to the "transportation security" findings office at the Rashidiya bus station.


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