Service Details

Roads & Transport Authority - Service Details



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Transport Using Buses Inside The Emirate

This service enables you to use buses provided by the Roads and Transport Authority through a fleet covering a network that has many internal routes inside Dubai and that is periodically updated to serve practically all metro stations and urban regions. These buses are equipped with many facilities to meet the needs of the customers and to make their commute secure and easy.

Eligibility
All individual customers are eligible to benefit from this service.
Required documents
  1. NOL card
Service fees
  • The service fees vary according to the zones in Dubai.
Average processing time
  • According to routes and weekdays.
Bus Stations And Stops
  • Public bus stations in Dubai
  • Air-conditioned and non-air-conditioned bus stops.

Note: The customer can check trip times through RTA website or by contacting the call centre on the following number: 8009090.

Website

Note: The customer can check trip times through RTA website or by contacting the call centre on the following number: 8009090.

Process

Through stations and stops:

  • The customer taps the card on the NOL machine upon entering and leaving the bus.
Validity

This service has no validity.

What you will get

Transport using buses inside the emirate.

Terms and conditions
  • The customer must have a minimum balance of 7.5 AED in the NOL card
  • The customer must abide by the general rules and regulations.
FAQs
  • Question 1: Can I plan my trip?

Answer 1: Yes you can plan your trip by visiting Wojhati website or by downloading Wojhati application.

  • Question 2: What is the procedure if the customer loses his belongings in the bus or finds someone else belongings?

Answer 2: For lost and found items, the customer must provide the details of the item as well as the details of the trip and a contact number when presenting a request to RTA’s call centre. In case of finding someone else belongings, the customer must give them to the customer service centre or to the driver.


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