- Question 1: How can the customer have more details about this service?
Answer 1: The customer can check Tajeer page on RTA Website or contact the Call Centre on 8009090.
- Question 2: What is the procedure if the customer loses his belongings in the bus or finds someone else's belongings?
Answer 2: For more info about the lost and found items, the customer must contact the Transportation Security Police Call Center 908.
If the customer finds missing items, he must hand them over to the driver or the customer service office of the bus station, which in turn delivers them to the "transportation security" findings office at the Rashidiya bus station.
- Question 3: Will the customer receive a notification when the application is under process?
Answer 3: Yes, the customer will receive a notification by email and SMS when the application is under process.
- Question 4: Can the customer check the type and capacity of the buses?
Answer 4: Yes, the customer can check the bus type and capacity while applying for the service.
- Question 5: Does the customer have the option of reviewing the application through the call centre?
Answer 5: No, there is no option to review the application through the call centre, but the customer who applied can check the status of the application from the dashboard.
- Question 6: Can the customer modify the permit after applying?
Answer 6: There is no option to modify the permit, the customer needs to cancel it and apply again.
- Question 7: Can the customer change the mobile number and email address that are automatically filled when completing the application form?
Answer 7: The mobile number or email address must be changed in the customer profile on the website, from Manage my account, and this will be reflected in the permit application.