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Home/ RTA Services / Service Details
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Apply for a Short Term Bus Rental

This service enables you to rent a bus from the Roads and Transport Authority (RTA) to commute during events and conferences inside Dubai and other emirates.

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All individuals who work for the business sector, commercial companies, governmental agencies, members of clubs and VIPs are eligible to apply for this service.
Required documents
  1. Copy of the trade licence if applying on behalf of a company.
  2. Copy of the decree related to the governmental entity establishment, if applying on behalf of a governmental entity.
Service fees
  • The service fees vary according to the contractual agreement between the customer and RTA.
Process time
  • 2 working days.
  • The customer submits the application through Tajeer page on RTA Website.
  • The customer fills in the application form.
  • The customer receives a call from the concerned employee to complete the application.
  • The buses are rented according to the period agreed upon in the contract between the customer and RTA.
Average waiting time
  • N/A.

The validity varies according to the contractual agreement between the customer and RTA on the short term rental (between 1 day and 6 months).

What you will get

Providing a bus and driver on demand, in accordance with RTA procedures.

Terms and conditions
  • The customer must sign a new contract if he desires to renew the agreement.
  • The customer can apply for the service 5 days before the reservation date if the required number of buses does not exceed 10, and 15 days in advance if the number of required buses exceeds 10.

Conditions related to buses

Customer who rent the bus is not allowed to:

  • Use the rented bus for any promotional activity or purpose other than the one specified in the agreement.
  • Exceed the bus capacity specified in the agreement.
  • Use the rented buses in a race or any other type of competitive sport.
  • Transport any materials that are harmful, explosive, flammable, or can damage any internal or external part of the bus.
  • Let passengers misuse the bus and cause any damage to it, or else he will bear the total repair cost.
  • Transport illegal substances.
  • Commit any action that may cause the cancellation of the bus insurance coverage, or cause the impoundment of the bus.
  • Ask the bus driver to change the route designated in the agreement. If the route was changed, the rental fee will be recalculated and the customer must pay the difference to RTA.
  • Install anything on the internal or external parts of the bus without the consent of RTA.
  • Add or remove any advertising poster, or else must bear the cost of any damage caused by that action.

Conditions related to passengers:

Passenger is not allowed to:

  • Smoke or misbehave.
  • Commit any violent act or harassment or carry a weapon of any kind.
  • Place their feet on the seats.
  • Lean or sit on the handles or cup holders.
  • Litter
  • Exhibit reckless behaviour
  • Use emergency exits except in case of emergencies.
  • Eat and drink inside the bus.
  • Question 1: How can the customer have more details about this service?

Answer 1: The customer can check Tajeer page on RTA Website or contact the Call Centre on 8009090.

  • Question 2: What is the procedure if the customer loses his belongings in the bus or finds someone else's belongings?

Answer 2: For more info about the lost and found items, the customer must contact the Transportation Security Police Call Center 908.

If the customer finds missing items, he must hand them over to the driver or the customer service office of the bus station, which in turn delivers them to the "transportation security" findings office at the Rashidiya bus station.

Home/ RTA Services / Service Details

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