Roads & Transport Authority - Service Details

• RTA Website

1. The customer logs in using his RTA company account or UAE Pass, or creates a new one.
2. The customer selects user type and enters the required information and trip details.
3. The customer reviews the information, agrees to the terms and conditions, then clicks Confirm.
4. The customer submits the application for review.
5. The customer receives the request number and a link to track the status of his request.
6. The customer receives a call from the concerned employee to confirm the request and discuss the leasing fees and other related information.
7. The customer receives the contract details and leasing fees through a notification on his RTA company dashboard or through email.
8. The customer reviews the contract, confirms its details and agrees to its terms and conditions.
9. The customer’s authorised signatory e-signs the contract on the PDF file.
   
10. The customer receives the payment details and modes on his RTA company dashboard or through email.
11. The customer settles the fees through RTA website payment gateway.
12. The customer receives the payment receipt and signed contract through email.
13. The customer receives the driver and bus details on his RTA company dashboard or through email.
14. The customer uses the buses according to the booked date and time.

• Instantly.

The validity varies according to the contractual agreement between the customer and RTA on the short term rental (between 1 day and 6 months).

Providing a bus and driver on demand, in accordance with RTA procedures.

• The customer can apply for the service 5 days before the reservation date if the required number of buses does not exceed 10, and 15 days in advance if the number of required buses exceeds 10.
• The customer must pay in advance to the government authorities the fees determined according to the agreement between the parties.
• If the customer wishes to renew the service after the end of its duration (from 1 day to 6 months), he must reapply and sign a new contract, as there is no renewal option.

Conditions related to buses

Customer who rent the bus is not allowed to:

• Use the rented bus for any promotional activity or purpose other than the one specified in the agreement.
• Exceed the bus capacity specified in the agreement.
• Use the rented buses in a race or any other type of competitive sport.
• Transport any materials that are harmful, explosive, flammable, or can damage any internal or external part of the bus.
• Let passengers misuse the bus and cause any damage to it, or else he will bear the total repair cost.
• Transport illegal substances.
• Commit any action that may cause the cancellation of the bus insurance coverage, or cause the impoundment of the bus.
• Ask the bus driver to change the route designated in the agreement. If the route was changed, the rental fee will be recalculated and the customer must pay the difference to RTA.
• Install anything on the internal or external parts of the bus without the consent of RTA.
• Add or remove any advertising poster, or else must bear the cost of any damage caused by that action.

Conditions related to passengers:

Passenger is not allowed to:

• Smoke or misbehave.
• Commit any violent act or harassment or carry a weapon of any kind.
• Place their feet on the seats.
• Lean or sit on the handles or cup holders.
• Litter
• Exhibit reckless behaviour
• Use emergency exits except in case of emergencies.
• Eat and drink inside the bus.