Through Mahboub Chatbot (customers with RTA account)
- The customer types Provide a Temporary Road in the chat box.
- The customer clicks on Mahboub Information Panel to access the service product card and check the service terms and conditions.
- The customer authenticates the application through UAE Pass and fills the required information.
- The customer uploads the required documents.
- The request is automatically submitted.
- The customer saves the confirmation message displayed on the screen once the application is successfully submitted.
- The customer receives the application details through email.
- The customer pays the fees online through the system, if applicable.
- The temporary road works are completed within 40 working days from the application submission date, on condition the availability of building permit and levelling of the area.
Through Mahboub Chatbot (customers with no RTA account)
- The customer types Provide a Temporary Road in the chat box.
- The customer clicks on Mahboub Information Panel to access the service product card and check the service terms and conditions.
- The customer fills the required information, uploads the required documents, and clicks Send.
- The customer saves the confirmation message displayed on the screen once the application is successfully submitted.
- The customer pays the fees online through the system, if applicable.
- The temporary road works are completed within 40 working days from the application submission date, on condition the availability of building permit and levelling of the area.
Through Customer Happiness Centres
- The customer presents the required documents at Customer Happiness Centre - Umm Ramool.
- The RTA Staff submits the application on the customer's behalf.
- The customer receives a link and a reference number to pay the fees online through Mahboub Chatbot, if applicable, or pays the fees directly at the centre.
- The temporary road works are completed within 40 working days from the application submission date, on condition the availability of building permit and levelling of the area.