Roads & Transport Authority - Service Details

• Corporate Services.

• Customer Happiness Centre - Umm Ramool

Through mobile application

• The customer uploads the scanned required documents and applies for the service
  
• The customer heads to RTA headquarters - Roads and Facilities Maintenance Department – Floor 10 – Bloc C to settle the fees
  
• The customer receives the notification via SMS on the mobile
  

Through customer happiness centres

• The customer presents the required documents
  
• The customer heads to RTA headquarters - Roads and Facilities Maintenance Department – Floor 10 – Bloc C to settle the fees
  
• The customer receives the notification.
  

• Mobile application: instantly
• Centre: 10 minutes.

Permanent until implementing the project or apologizing for non-implementation.

Notification of approval or rejection of the request.

• The Roads and Transport Authority (RTA) checks the request before providing the service
  
• Providing a temporary access road is implemented according to the adopted specifications and standards and within the Right of Way
  
• The customer is required to settle the fees if the service is not free of charge.