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Salik Violation Management And Dispute

This service enables you to object to the violations related to the Salik account.

Eligibility

All owners of Salik accounts are eligible to apply for this service.

Required documents

This service has no required documents.

Output

Notification in the case of an objection.

Service fees

This service is free.

Validity

The notification is valid for 15 days from the date of submitting the objection.

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Average processing time

  • Website: instantly
  • Mobile application: instantly
  • Centres: instantly
  • Call centre: instantly.

Ways to apply

Process

Through website (the customer can object to more than 1 violation at once)

  • The customer enters the required details (vehicle registration number, type, plate code, plate number, etc.)
  • The customer submits the objection, explaining the reasons and specifying the means by which he would like to take back the settled amount
  • The customer receives an approval or rejection SMS. The customer can also check the result through the mobile application or the IVR system by entering the number of the objection request.

Through mobile application:

  • The customer enters the required details (vehicle registration number, type, plate code, plate number, etc.)
  • The customer submits the objection to the violation, explaining the reasons and specifying the means by which he would like to take back the settled amount
  • The customer receives an approval or rejection SMS. The customer can also check the result through the mobile application or the IVR system by entering the number of the objection request.

Through Salik Customer Service Centres:

  • The customer submits the objection to the violation at the centre
  • The customer receives an approval or rejection SMS. The customer can also check the result through the mobile application or the IVR system by entering the number of the objection request.

Through centre:

  • The customer generates an objection at the centre
  • The customer receives an approval or rejection SMS. The customer can also check the result through the mobile application or the IVR system by entering the number of the objection request.

Through call centre:

  • The customer contacts the call centre on the following number: 80072545
  • The customer provides the employee with the required information to generate the objection request.

Terms and conditions

  • The customer must object to Salik violations within 120 days.
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FAQs

  • Question 1: If the customer receives a Salik fine, will it increase if he does not pay it on time?

Answer 1: There are no additional fines if the customer does not pay the fine on time.

  • Question 2: What are the types of Salik violations?

Answer 2: There are two types of Salik violations:

  • Unregistered Plate Violations (URP): This fine is registered when the customer passes through a Salik gate without registering a Salik tag on the vehicle and without applying for registering the plate within 10 working days after the toll trip.
    • First violation: 100 AED on the first day if the customer passes without a registered plate (maximum 1 violation per day)
    • Second violation: 200 AED the second day if the customer passes without a registered plate
    • Third violation: 400 AED the third day if the customer passes without a registered plate
    • 400 AED for any violation after the third URP violation.
  • Insufficient Funds Violation (ISF): This fine is registered when the customer passes through a Salik gate with insufficient funds in the Salik account to cover the fee and without recharging the account 5 days after the trip.

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