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Requesting The Exemption From Salik Fees

This service enables you to request the exemption from paying Salik fees.

Eligibility

Customers with disabilities (autistic patients, customers with visual, mental and physical disabilities) are eligible to apply for this service.

Required documents

  1. Valid Emirates ID
  2. Valid vehicle ownership certificate
  3. Valid driving license
  4. Undertaking form addressed to the Roads and Transport Authority (RTA) by the driver of the vehicle if the customer with disabilities does not have a driving license
  5. Copy of the passport
  6. Special needs card from the Ministry of Community Development or Sanad card from the Community Development Authority
  7. Valid residence visa for residents

Output

Exemption for 1 year from Salik fees.

Service fees

This service is free.

Validity

1 year from the date of issuing the exemption.

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Average processing time

  • Email: instantly
  • Centres: 10 minutes
  • Salik call centre: instantly.

Ways to apply

Process

Through email:

  • The customer sends an exemption from fees email to 1 of the following addresses: specialaccounts@salik.ae or customerservice@salik.ae
  • The customer attaches to the email the scanned required documents
  • The customer receives the exemption permit from the centre.

Through centres:

  • The customer submits the exemption from Salik fees form and the required documents at the centre
  • The customer receives the exemption permit from the centre.

Through call centre:

  • The customer contacts Salik call centre on the following number: 80072545
  • The customer requests the exemption from Salik fees
  • The call centre employee confirms the registration of the request
  • The customer receives the exemption permit from the centre.

Terms and conditions

The exemption must be renewed on a yearly basis.

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FAQs

  • Question 1: Where are the Roads and Transport Authority (RTA) Salik gates located?

Answer 1: RTA Salik gates are located in:

  • Al Maktoum Bridge
  • Al Garhoud Bridge
  • Al Barsha Toll Gate
  • Al Safa Toll Gate
  • Al Mamzar Toll Gate
  • Airport Tunnel toll Gate.
  • Question 2: If the floating bridge is closed, does the Al Maktoum Salik Gate become free of charge?

Answer 2: Yes, it becomes free of charge. This decision was taken by RTA to facilitate the traffic flow.

  • Question 3: Do I pay any fees if I cross 3 gates during a single trip (Al Garhoud, Al Safa and Al Barsha)? In this case, how many times do I have to settle the fees?

Answer 3: The customer is required to pay the fees upon crossing each gate.

Note:

The new Salik gate on Ittihad road and Al Mamzar gate are actually two gates on each side of the road and are very close to each other. The customer is required to settle the fees upon passing through each gate.

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