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Smart NOL is an NFC (Near Field Communication) based NOL service that enables you to use your mobile as a NOL card to settle the fees of the public transport. You can use your mobile to check in and check out from the metro stations, bus stations, water buses and metro parking. This service also enables you to check your NOL balance and your transactions history.
All individual customers are eligible to apply for this service.
New NFC-enabled SIM card for users of NOL cards in public transport.
The customer must contact the mobile network operator for the total cost of the NFC SIM with smart NOL application package.
Note: The Smart NOL is pre-loaded with 14 AED as NOL e-wallet balance.
This service has no validity.
Through mobile network operators:
Answer 1: No.
Answer 2: You can check your balance and top up your Smart NOL through the following channels:
Answer 3: The customer can top up the balance with a maximum of 1000 AED at anytime .
Answer 4: The customer should contact the mobile operator immediately to block the existing SIM and issue a replacement SIM.
Note: There might be a fee for replacing the SIM. The customer should refer to the mobile network operator for details about the fees.
Answer 5: The number of the NOL card, its type, the e-wallet balance and the date of the last transaction.
Answer 6: The customer must visit the mobile network operators (Du or Etisalat) to change the SIM card.
Answer 7: The balance of the NOL card is different than that of Du or Etisalat. When using the NFC service, fee deduction will be from NOL balance stored in the SIM card. The fees will not be deducted from Du or Etisalat account linked to the SIM.
Answer 8: If the customer is unable to check out because the phone battery is empty, he must purchase an exit ticket from the metro station.
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