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Using Dubai Metro

Dubai Metro is a driverless modern fully automated rail system with red and green lines. Each line passes through a number of stations that are designed by architects and artists. The stations have a variety of features for customers including retail outlets, Wi-Fi internet, ATM machines and other services for People of Determination. All services are linked to a wide network of other means of transport such as buses, taxis, and water buses. The Red Line runs from Rashidiya station to UAE Exchange station. The line consists of 29 stations and provides free multi-storey vehicle parking for public transport users at the Rashidiya station, Nahkeel Harbour and Tower station. The Green Line consists of 18 stations and runs from the Etisalat station which provides multi-storey vehicle parking and passes through the Dubai Healthcare City and Jaddaf area. The line ends in Dubai Old Souk located in Al Khor region. Passengers can transfer between the 2 lines either at the Union station or at the BurJuman station.

Eligibility

Individual customers of all ages are eligible to use the metro.

Required documents

This service has no required documents.

Output

Details related to the use of Dubai Metro:

Service fees

  • Journey fees
  • Nol card fees (if the customer is purchasing the card for the first time).

Note: The fee of the card differs according to its type.

Validity

5 years except for red cards (90 days or 10 trips).

Average processing time

Between 2 and 6 minutes.

Ways to apply

Process

Metro stations (ticket vending machines):

  • The customer purchases a Nol card (if he does not have a card)
  • If the card balance is not sufficient, the customer is required to top up the balance to use the metro.

Note: For more details, the customer can check Nol website.

Terms and conditions

  • For the purpose of ensuring that Dubai Metro is being safely and securely used, the violations and fines schedule is applied. Inspectors are located in all the stops of the metro network to make sure that the customers are properly using the provided service.

Note: For more details, the customer can check the Public Transport application.

FAQs

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